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2019 Premium Concept Elite Service Manual
After-sales Service Manual
Elite, Premium, Concept Spa
(EU,UK,SW)
Oriental Recreational Products (Shanghai) Co., Ltd.
Visit our website at: www.the-mspa.com
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Summary of Contents for mspa Premium 2019

  • Page 1 2019 Premium Concept Elite Service Manual After-sales Service Manual Elite, Premium, Concept Spa (EU,UK,SW) Oriental Recreational Products (Shanghai) Co., Ltd. Visit our website at: www.the-mspa.com - 1 -...
  • Page 2 2019 Premium Concept Elite Service Manual Visit our website at: www.the-mspa.com - 2 -...
  • Page 3 The service center must have dedicated staff - customer service representatives or technician to answer phone calls, product inquiries or any other warranty related questions. 1.1.3 Provide a properly sized warehouse to store MSpa spare parts and returned defective parts from customers.
  • Page 4 1.3.1 Warranty for Distributors/Importers MSpa distributors and importers are entitled to manufacturer's warranty from the date of product arrival at the destination port. ORPC/MSpa is only responsible for providing parts, but not services or any labor costs. Warranty Items: Mspa Model: C-MO049,C-MO069;...
  • Page 5 Six (6) months for other spa components like inflatable bladder, spa cover, and other non-electric part Warranty Starting Date: End customer warranty starts from the date of purchase. Standard consumer warranty applies ONLY to the original MSpa owners. 1.4 ORPC Warranty Obligations to Distributors/Importers...
  • Page 6 Heat Preservation Mat is helpful to reduce heat loss from the bottom and it provides better heat insulation results together with the inflatable bladder in use. It is recommended to have the MSpa heat preservation mats in between the SPA and ground. Consumers can also apply similar mat which is made of foam material or other material with heat insulation function.
  • Page 7 ORPC/MSpa warranty. It is important to advise customers to watch the MSpa DVD or follow the instruction manual carefully to check and test the air pressure every single time before inflating or using the spa.
  • Page 8 2.9 Water treatment Read through the “Water Quality & Filter” sections in the user manual. Always shower before entering the MSpa! For user’s health, test your spa water chemistry and balance the pH, chlorine and alkalinity levels by using the test strip every time before using it.
  • Page 9 2019 Premium Concept Elite Service Manual HTH BROMINE information (Recommend by Mspa European service partner) Characteristics: The use of bromine is particularly recommended in spas and heated waters over 27 ° C. It remains disinfectant even at high PH. of the original product (sodium bromide), Bromine takes its disinfecting action but also its non-aggressive properties.
  • Page 10 50 Bromine strips: Aquacheck 1 measuring cap Mspa clean (Recommend by Mspa European service partner) Spatime range by Bayrol The Spatime water line cleaner is ideal to easily clean the inside of the spa and eliminate the impurities and the greasy sediments. Condensed liquid cleaner 2.1 0 Where to find MSpa serial number?
  • Page 11 2019 Premium Concept Elite Service Manual Chapter 3. MSpa Assembly, Wire Diagram & Major Electric Parts MSpa Assembly Visit our website at: www.the-mspa.com - 11 -...
  • Page 12 6 person model- 3 Sets element plastic parts of jets) Pool liner 1SET Pool cover and inflatable 1SET bladder JET cable Rubber+Cu For Elite series only Bottom drain plastic component assembly Visit our website at: www.the-mspa.com - 12 -...
  • Page 13 2019 Premium Concept Elite Service Manual MSpa Major Electric Parts Wired control panel power board Main Power board (PCB) Visit our website at: www.the-mspa.com - 13 -...
  • Page 14 2019 Premium Concept Elite Service Manual (PCB) Transformer Filter pump Bubble generator PTC heater Ozone generator JET Pump Wiring Diagram Visit our website at: www.the-mspa.com - 14 -...
  • Page 15 2019 Premium Concept Elite Service Manual Visit our website at: www.the-mspa.com - 15 -...
  • Page 16 2019 Premium Concept Elite Service Manual Chapter 4 How to Replace Mspa Parts Connection 4.1 Power Board Assembly and Wire Terminal Brown BUBBLE Transformer generator Brown power Brown Brown Heating loop supply cable Blue cable cable black line power supply...
  • Page 17 4.2、Disconnect two pairs of JET inserts from JET 4.3 Unscrew the PE air pipe; cable insertion hole(For Elite series only) 5、Unscrew the check valve’s connection plastic nut; 6、Take out the control box from the pool liner; pull out Visit our website at: www.the-mspa.com - 17 -...
  • Page 18 4. Take out the internal cabinet and power board bottom of the cabinet 5. Loosen screws and disassemble the top cover 6. Remove the connection of leading wire and take out from the bubble generator the bubble generator Visit our website at: www.the-mspa.com - 18 -...
  • Page 19 5、 Loosen three screws from the fixed junction box; 6、Remove 4 screws and open the wire connection box; disassemble 4 sets black pin-cables; cut off the bindings and take out the 2 heating wires, Visit our website at: www.the-mspa.com - 19 -...
  • Page 20 12、Assemble the new PTC heater back into the control box in reverse order. (Video available) 4.5How to replace transformer (B9300933) 1、Take out the control box; 2、Loosen four screws(ST4*60) from the bottom of the Visit our website at: www.the-mspa.com - 20 -...
  • Page 21 9、Loosen 2 screws from transformer support; Then loosen the 4 screws and take out the original 10. Video available transformer. Assemble the new transformer into the control box in reverse order. 4.6 How to replace filter pump (B9300929) Visit our website at: www.the-mspa.com - 21 -...
  • Page 22 Assemble the new connection between the filter pump and the water filter pump into the control box in reverse order. pipe; (Video available) 4.7 How to replace the power board (B9301291) Visit our website at: www.the-mspa.com - 22 -...
  • Page 23 Remove all leads on the circuit board 7. Loosen the fixed screws on circuit board; Take out the circuit board; Remove the tie and insertion between Circuit board and data cable. Visit our website at: www.the-mspa.com - 23 -...
  • Page 24 4.8 How to replace PCB in the control panel (B9301286 Internal circuit board + B9301287 Premium control panel+ B9301288 Elite control panel) 1、Loosen 6 screws from the rear cover 2、Remove the rear cover of the panel of control panel Visit our website at: www.the-mspa.com - 24 -...
  • Page 25 5、Install the upper cover, check all the buttons are flexible and free of any abnormality, and then tighten them with screws from the back。 4.9, How to replace the O3 generator 2、Loosen four screws (ST4*60) from the bottom of the 1. Take out the control box; cabinet Visit our website at: www.the-mspa.com - 25 -...
  • Page 26 9、Assemble the new O3 generator in reverse order(Make sure the O3 connection pipe and power cord are through the correct base hole, not inverted) 4.10 How to Replace Jet element 2. Unscrew the screws of the air valve.; 1. Use wrench to screw these 3 outlets/inlet Visit our website at: www.the-mspa.com - 26 -...
  • Page 27 8. Take out the old JET element. 9. Assemble the new JET system in reverse order. 4.11 How to replace check valve (B9301364) 2、Loosen four screws (ST4*60) from the bottom of the 1、Take out the control box; cabinet Visit our website at: www.the-mspa.com - 27 -...
  • Page 28 4.12 How to replace Rotation Knob (B9301267) 1、Turn the rotation knob to “OFF” position, open and 2、Loosen the fixed screw to remove the rotation knob remove the top cover by hand(as shown in photo) Visit our website at: www.the-mspa.com - 28 -...
  • Page 29 5、Loosen the fixed screws and take out old reed switch; Assemble new reed switch into the control box. If replace the reed switch from heater element, need to remove the bubble generator and reed switch first. Chapter 5. Trouble Shooting Guide Visit our website at: www.the-mspa.com - 29 -...
  • Page 30 Brush soap water PVC swatches in the repair kit. (Caution: onto spa liner or seam to DO NOT over inflate the spa. test where is leaking. Water Leaking Problem Checking Flow Chart Visit our website at: www.the-mspa.com - 30 -...
  • Page 31 Can the spa be left up year-round? Question: Answer: It depends on where you live. It is not recommended to keep your spa on if your temperature falls Visit our website at: www.the-mspa.com - 31 -...
  • Page 32 4. Please reduce the air pressure to the white sector of the manometer to avoid over inflation due to warm weather or sunshine etc. after leaving the spar pool outside under the sunshine for long. How long does it take to fill the spa with water? Question: Visit our website at: www.the-mspa.com - 32 -...
  • Page 33 Is there a video available to show how to set up the spa? Question: Answer: Yes. The spa setup DVD is included in the spa package. You may also visit the website as www.the-mspa.com for solutions to your questions. Is it safe for pets to play in the spa? Question: Answer:...
  • Page 34 If a site does, in fact, have hardy types of grass it is recommended to remove these grasses before initial set up. Do not set up Mspa in a place where it can be flooded with water.
  • Page 35 Answer: Why does the bubbling stop working suddenly? Question: Answer: It is normal. As our spa is designed to have an automatic stop of the bubbling function. Visit our website at: www.the-mspa.com - 35 -...
  • Page 36 Question: Answer: Set up your MSpa temp barrier mat to have better heat preservation result. We strongly recommend to put on the inflatable bladder and zipper on the top lid when the heater function is on to prevent the heat loss.
  • Page 37 Where can I find the serial number of my MSpa? Question: The MSPA serial number can be found on the back of your spa's control panel, on its carton box, or on Answer: one of the feet of the control box.
  • Page 38 Can I use MSpa in the rain? Question: MSpa can leave outside in light rain as it is of IPX5, protection against harmful ingress of water. But we Answer do not suggest people use it with bubbling open because the water may cause air pump damped and rusted which could result the air pump works improperly and will void your warranty.
  • Page 39 Check power supply PRCD is off Reset PRCD by following PRCD testing section No display on the Contact the local Mspa service center or partner for a control panel PRCD is broken new replaced PRCD. Press the reset button, still no display...
  • Page 40 Auto-off 10 minutes again. Turn the knob to "OFF" position and turn on the bubble Inflation knob is in "ON" position button again. Contact the Mspa service center or partner for warranty Control panel failure repairing work. Power failure Check power supply...

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