Potential Field Issues - Lexmark T65 Series Product Study Manual

Lexmark T65x and X65x Mono Product Study Guide

Potential Field Issues

The following are items that may generate questions or calls.
1) ADF edge guides should lightly touch media, as scanning.
Paper tray & ADF input recommendations
• Make sure the paper lies flat in the paper tray.
• Do not remove paper trays while the printer is printing.
• Do not load paper trays, the multipurpose feeder, or the envelope feeder while the printer is
printing. Load them prior to printing, or wait for a prompt to load them.
• Do not load too much paper. Make sure the stack height does not exceed the indicated
maximum height indicated in the tray or input devise.
• Make sure the guides in the paper trays, multipurpose feeder, ADF input devise or
envelope feeder are properly positioned and are not pressing too tightly against the paper
or envelopes.
• Push all trays in firmly after loading paper.
2) No mixed width medias in ADF
Paper recommendations
• Use only recommended paper or specialty media. For more information, see "Paper types and
weights supported by the printer" in the Users Guide
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Make sure all sizes and types are set correctly in the printer control panel menus.
• Store paper per the manufacturer's recommendations.
3) Error codes associated with side guides being too tight or too loose:
• Too Loose
234.00
242.09
• Too Tight
24x.04
241.10
241.14
For Training Purposes Only 58
Rev 1.47
6/3/2009