Whirlpool Cabrio WTW8500DW Technical Education page 65

Troubleshooting Guide (continued)
Problem
Poor Wash Oversuds.
Performance
Please reference Use
Load is tangling.
& Care Guide
Incorrect water level.
Clothes wet after cycle is complete
(not water saturated, but very
damp)
Load not rinsed.
Not cleaning clothes
Fabric damage.
Wrong option or cycle selection.
For Service Technician Use Only
Possible Cause
DIAGNOSTICS & TROUBLESHOOTING
Checks & Tests
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Washer not loaded properly.
2. Perform Service Calibration, page 5-5.
1. Perform Service Calibration, page 5-5.
2. See TEST #2: Valves, page 6-7.
3. See TEST #6: Water Level, page 6-13.
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in tub sump.
4. Weak suspension.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F (40°C).
7. See TEST #7: Drain Pump, page 6-14.
8. See TEST #3b: Drive System - Motor, page 6-10.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into spin position.
5. See TEST #2: Valves, page 6-7.
6. See TEST #3b: Drive System - Motor, page 6-10.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
5. See TEST #3b: Drive System - Motor, page 6-10.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Refer customer to "Use & Care Guide".
Whirlpool 2014 CABRIO Direct Drive Washer
®
5-15
n