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Troubleshooting Guide - Whirlpool Cabrio WTW8500DW Technical Education

Top load direct drive washer
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Troubleshooting Guide

NOTE: Always check for error codes first (pages 5-9 to 5-11)
Some tests will require accessing components. See page 6-3, for component locations. For detailed troubleshooting procedures,
refer to Section 6, "Testing" beginning on page 6-1.
Problem
Possible Cause
Won't Power Up
No power to washer.
• No operation
Connection problem between AC
• No keypad
plug and main control.
response
Connections between main control
• No LEDs or display
and UI.
User Interface problem.
Main Control problem.
Won't Start Cycle
Lid lock mechanism not functioning.
No response when
START is pressed
Connections between main control
and UI.
User Interface problem.
Main Control problem.
UI Won't Accept
Connections between main control
Selections
and UI.
User Interface problem.
Main Control problem.
Won't Fill
No water supplied to washer.
Plugged filter/screen.
Drain hose installation.
Valve problem.
Main Control problem.
Overfills
Pressure hose.
Valve problem.
Washer requires calibration.
Pressure transducer on main
control
Won't Dispense Fabric
No water supplied to washer
Softener or Oxi (Oxi
not on all models)
Obstruction in dispenser.
Valve problem.
Main Control problem.
For Service Technician Use Only
DIAGNOSTICS & TROUBLESHOOTING
Checks & Tests
Check power at outlet, check circuit breakers, fuses, or junction
box connections.
Check the AC power cord for continuity.
Check connections and continuity between main control and UI.
See TEST #4: Keys and Encoders, page 6-11.
See Test #1: Main Control, page 6-5.
1. Lid not closed due to interference.
2. Lock not closed due to interference.
3. See TEST #8: Lid Lock, page 6-15.
Check connections and continuity between main control and UI.
See TEST #4: Keys and Encoders, page 6-11.
See Test #1: Main Control, page 6-5.
Check connections and continuity between main control and UI.
See TEST #4: Keys and Encoders, page 6-11.
See Test #1: Main Control, page 6-5.
1. Check water connections to washer.
2. Verify that hot and cold waster supply is on.
Check for plugged filter or screen in the water valve or hoses.
Check for proper drain hose installation.
See TEST #2: Valves, page 6-7.
See Test #1: Main Control, page 6-5.
See TEST #6: Water Level, page 6-13.
See TEST #2: Valves, page 6-7.
Perform Service Calibration, page 5-6.
See Test #1: Main Control, page 6-5.
1. Check water connections to washer.
2. Verify that hot and cold waster supply is on.
Clean obstruction from dispenser.
See TEST #2: Valves, page 6-7.
See Test #1: Main Control, page 6-5.
Whirlpool 2014 CABRIO
Direct Drive Washer
®
5-13
n

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