Whirlpool Cabrio WTW8500DW Technical Education page 64

DIAGNOSTICS & TROUBLESHOOTING
Troubleshooting Guide (continued)
Problem
Incorrect Water Water hose installation.
Temperature
Temperature thermistor.
Valve problem.
Main Control problem.
Won't Agitate Water covering the impeller?
Is lid lock showing open during the
cycle?
Harness connections.
Shifter problem.
Motor problem.
Main Control problem.
Won't Spin Is lid lock showing open during the
cycle?
Harness connections.
Shifter problem.
Motor problem.
Main Control problem.
Won't Drain Drain hose installation.
Standpipe position.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main Control problem.
Cycle Time Longer Oversuds.
Than Expected
Off balance.
Drain hose installation.
Standpipe position.
Draining slowly.
Water pressure drop.
Friction or drag on drive.
Weak suspension.
5-14 Whirlpool 2014 CABRIO
n
For Service Technician Use Only
Possible Cause
Direct Drive Washer
®
Checks & Tests
Make sure inlet hoses are connected properly.
See TEST #5: Temperature Thermistor, page 6-12.
See TEST #2: Valves, page 6-7.
See Test #1: Main Control, page 6-5.
See TEST #6: Water Level, page 6-13.
See TEST #8: Lid Lock, page 6-15
Check harness connections between main control and drive
system.
See TEST #3a: Drive System - Shifter, page 6-8.
See TEST #3b: Drive System - Motor, page 6-10.
See Test #1: Main Control, page 6-5.
See TEST #8: Lid Lock, page 6-15.
Check harness connections between main control and drive
system.
See TEST #3a: Drive System - Shifter, page 6-8.
See TEST #3b: Drive System - Motor, page 6-10.
See Test #1: Main Control, page 6-5.
Check for proper drain hose installation. Make sure it is not
inserted more than 4.5" (114 mm). Make sure drain hose is
not sealed into drain pipe, and that there is an air gap for
ventilation.
Ensure drain height is between 39" (991 mm) and 8' (2.4 m)
above the floor.
Check drain hose for obstructions.
Check tub sump under impeller plate & basket for obstructions.
Check harness connections between main control and drain
pump.
See TEST #7: Drain Pump, page 6-14.
See TEST #1: Main Control, page 6-5.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for proper drain hose installation. Make sure it is not
inserted more than 4.5" (114 mm). Make sure drain hose is
not sealed into drain pipe, and that there is an air gap for
ventilation.
Ensure drain height is between 39" (991 mm) and 8' (2.4 m)
above the floor.
Check for pump or drain hose obstructions.
Results in longer fill time.
Check motor and bearings; check for items between tub and
basket.
Basket should not bounce up and down more than once when
pushed.