Customer Service Mode (Csm); How To Exit The Factory Mode; How To Activate Csm; Contents Of Csm - Philips 32PFL3007H/12 Service Manual

EN 18 5. TPM9.1E LA
Item Itemvakue
9 NVM COPY USB to TV
10 RESET_PBS_PWD
11 DIM_LIB_RESET
12 SRC_METER RESET
13 CIPLUS_QUERY
14 CIPLUS UPDATE
15 EDID UPDATE
16 Test Pattern
17 VIRGIN_MODE
18 E-Fuse
18 ORT_MODE
20 VGA_UART_SWITCH
21 AGEING MODE
22 CLR_TEMP_R
23 CLR_TEMP_G
24 CLR_TEMP_B
25 AUTO_COLOR
26 ADC_GAIN_R
27 ADC_GAIN_G
28 ADC_GAIN_B
29 ADC_OFFSET_R
30 ADC_OFFSET_G
31 ADC_OFFSET_B
32 YPBPR_PHASE
33 AUD_LIMITER_MODE
34 AUD_THRESHOLD_BYTE1
35 AUD_THRESHOLD_BYTE2
36 AUD_THRESHOLD_BYTE3
37 AUD_GAIN_LINEIN
38 AUD_GAIN_HDMI
39 AUD_GAIN_ATV
40 AUD_GAIN_DTV
41 AUD_GAIN_USB
42 AQ_INDEX
43 Audio Test Mode
44 Audio Channel Type
45 DUMP PQ FROM TV
46 LOAD PQ to TV
47 DUMP AQ FROM TV
48 LOAD AQ to TV
49 EXIT_FACTORY

How to Exit the Factory mode

Use one of the following methods:
• Select EXIT_FACTORY from the menu and press the "OK"
button.
Note: When the TV is switched "off" by a power interrupt, or
normal switch to "stand-by" while in the factory mode, the TV
will show up in "normal operation mode" as soon as the power
is supplied again. The error buffer will not be cleared.
5.2.5

Customer Service Mode (CSM)

Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
• Ignore "Service unfriendly modes".
• Line number for every
line (to make CSM language independent).
• Set the screen mode to full
screen (all contents on screen is visible).
2012-Apr-27
Service Modes, Error Codes, and Fault Finding
Default value
32" 37" 42" 47" Description
Press OK Use this to store the NVM data from the USB memory stick to the TV. The TV will save the two files which
were created in item 8 to the NVM of the set. Use these options when replacing a SSB. When "USB to TV
Success" is displayed remove the power and restart the TV
Press OK Use this to reset the Child Lock
Press OK Reset the Dimming
Press OK Reset the Source meter
Press OK Shows the Validity of the CI+ key and the supplier information
Press OK Used to enter a new CI+ code into the NVM. This can only be used when no CI+ code exists in the NVM
Press OK Used to enter a new EDID codes into the NVM
Press OK With the "left" and "right" keys of the remote control various test patterns can be chosen
Off/On Use this to return the set to virgin mode. Depends whether the set has been used already.
On E-fuse mode
Off ORT mode
Off When switched "on" the VGA port can be used for UART logging.
Off Use this for ageing a new LCD panel
128 Red colour temperature setting
128 Green colour temperature setting
128 Red colour temperature setting
Press OK PC: any pattern that has black and white, YPbPr: SMPTE bar (colour bar), any timing.
164 Red ADC gain
164 Green ADC gain
164 Blue ADC gain
164 Red ADC offset
164 Green ADC offset
164 Blue ADC offset
InValid Not available for this chassis
2 Three modes, 0: off, 1: adaptive mode, 2: fixed mode
32 Limit threshold
32 Limit threshold
5 Limit threshold
3 Line-in audio gain
2 HDMI audio gain
3 Analogue TV audio gain
2 Digital TV audio gain
2 USB audio gain
0 1 2 3 Audio Quality index
Off Used for audio testing during production
2.0 Defines the installed speaker system
Press OK Saves the picture quality data to a file "pq.bin" to the root of a FAT formatted USB memory stick
Press OK Loads the picture quality data from a file "pq.bin" in to the TV
Press OK Saves the audio quality data to a file "AQ.bin" to the root of a FAT formatted USB memory stick
Press OK Loads the audio quality data from a file "AQ.bin" in to the TV
Press OK Exits the Factory mode
• After leaving the Customer Service Mode, the original
settings are restored.
• Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.

How to Activate CSM

To activate CSM, press the following key sequence on a
standard remote control transmitter: "123654" (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!

Contents of CSM

• 1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
• 1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
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