Customer Service Mode (Csm); How To Navigate; How To Activate Csm; Contents Of Csm - Philips 40PFL7007H/12 Service Manual

EN 22 5. QFU1.1E LA
entered correctly.
Also the "Production code" (factory location code), "12NC
SSB", "12NC display" and "12NC supply" can be entered
here via the RC-transmitter.Be sure the cursor is put fully
to the left (use back key) of the dialog box before enter the
new data.
Correct data can be found on the side/rear sticker.

How to Navigate

• In SAM, the menu items can be selected with the
"CURSOR UP/DOWN" key on the RC-transmitter. The
selected item will be highlighted. When not all menu items
fit on the screen, move the "CURSOR UP/DOWN" key to
display the next/previous menu items.
• With the "CURSOR LEFT/RIGHT" keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
• With the "OK" key, it is possible to activate the selected
action.
How to Exit SAM
Use one of the following methods:
• Switch the TV set to STAND-BY via the RC-transmitter.
• Via a standard RC-transmitter, key in "00" sequence, or
select the "BACK" key.
5.2.3

Customer Service Mode (CSM)

Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Helpdesk. The service
technician can then ask the customer to activate the CSM, in
order to identify the status of the set. Now, the service
technician can judge the severity of the complaint. In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer.
The CSM is a read only mode; therefore, modifications in this
mode are not possible.
Provided CSM is activated, every menu from CSM can be used
as check for the back end chain video.So for all CSM content
displayed, it could be determined that the back end video chain
is working.
When CSM is activated and there is a USB stick connected to
the TV set, the software will dump the CSM content to the USB
stick. The file (CSM_model number_serial number.txt) will be
saved in the root of the USB stick. This info can be handy if no
information is displayed.
Additional in CSM mode (with USB stick connected), pressing
"OK" will create an extended CSM dump file on the USB stick.
This file (Extended_CSM_model number_serial number.txt)
contains:
• The normal CSM dump information,
• All items (from SAM "load to USB", but in readable format),
• Operating hours,
• Error codes,
• SW/HW event logs.
To have fast feedback from the field, a flashdump can be
requested by development. When in CSM, push the "red"
button and key in serial digits '2679' (same keys to form the
word 'COPY' with a cellphone). A file "Dump_model
number_serial number.bin" will be written on the connected
USB device. This can take 1/2 minute, depending on the
quantity of data that needs to be dumped.
Also when CSM is activated, the LAYER 1 error is displayed via
blinking LED.(see also section

How to Activate CSM

Key in the code "123654" via the standard RC transmitter.
2012-Sep-14
Service Modes, Error Codes, and Fault Finding
5.5 Error Codes).
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
How to Navigate
By means of the "CURSOR-DOWN/UP" knob on the RC-
transmitter, can be navigated through the menus.

Contents of CSM

The contents are reduced to 3 pages: General, Software
versions and Quality items. The group names itself are not
shown anywhere in the CSM menu.
General
• Set type. This information is very helpful for a helpdesk/
workshop as reference for further diagnosis. In this way, it
is not necessary for the customer to look at the rear of the
TV set. Note that if an NVM is replaced or is initialized after
corruption, the set type content has to be re-written to
NVM.The update can be done via the NVM editor available
in SAM.
• Production code. Displays the production code (the serial
number) of the TV. Note that if an NVM is replaced or is
initialized after corruption, the production code content has
to be re-written to NVM. The update can be done via the
NVM editor available in SAM.
• Installed date. Indicates the date of the first installation of
the TV. This date is acquired by time extraction.
• Options 1. Displays the option codes numbers of option
group 1 as set in SAM (Service Alignment Mode).
• Options 2. Displays the option codes numbers of option
group 2 as set in SAM (Service Alignment Mode).
• 12NC SSB. Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. The update can be done via the NVM editor available
in SAM. This identification number is the 12nc number of
the SSB.
• 12NC display. Shows the 12NC of the display. Note that if
an NVM is replaced or is initialized after corruption, this
identification number has to be re-written to NVM. The
update can be done via the NVM editor available in SAM.
• 12NC supply. Shows the 12NC of the power supply. Note
that if an NVM is replaced or is initialized after corruption,
this identification number has to be re-written to NVM. The
update can be done via the NVM editor available in SAM.
• 12NC RF4CE board. Shows the 12NC of the RF4CE
board.
Software versions
• Current main software. Displays the build-in main
software version. In case of field problems related to
software, software can be upgraded. As this software is
consumer upgradeable, it will also be published on the
Internet.
Example: QF1xx-1.2.3.4
• Standby software. Displays the build-in standby
processor software version. Upgrading this software will be
possible via USB (see section
Example: STDBY_61.0.0.7
• e-UM version. Displays the electronic user manual SW-
version (12NC version number). Most significant number
here is the last digit.
• Strings database version. Reflects the latest embedded
string database version .
• FPGA video version.Displays the Scan/backlight FPGA
software version.Device processes the backlight + boost
pwm control, scanning, 3D drive and ambilight buffering.
• 3D dongle software version.Not applicable.
• FRC-V software.Not applicable.
• RF4CE software.Embedded software version located on
the RF4CE board.
• FPGA lattice backlight software.
• FPGA HDR software.
back to
div. table
5.9 Software Upgrading).