Troubleshooting - Cisco 8832 User Manual

Troubleshooting

audible caller ID, inline amplifiers for handsets for louder call sound, "busy lights", audio/visual emergency
notifications through Cisco IP Phones (supporting users with disabilities), etc.
Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products,
and some third party assistive technology which works with it:
http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_
Cisco_Unified_Communications.pdf
For more information about third-party applications, contact your administrator.
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1
Press Settings.
Step 2 Select System information.
Step 3
Press Exit.
Report Call Quality Issues
Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1 Press Report quality.
Step 2
Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey to send the information to your system administrator.
Cisco IP Conference Phone 8832 User Guide
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Your Phone