Frequently Asked Questions - ActronAir Que Touch Series User Manual

Frequently Asked Questions

1. Q: What should I do if my secondary controller screen turns blue and/or seems to lose connection with
my air conditioning system?
A: Both the Master and Secondary Controller transmit information via WiFi communication, which relies on your access point
device. Ensure your access point device is turned ON and working properly. If you have changed your WiFi access code recently,
make sure you update the WiFi settings on both the master and secondary controller.
2. Q: Can I use my mobile phone to access my air conditioning system remotely?
A: Yes, search & download the "QUE Connect" app from the App store for iOS devices or Google Play store for Android devices. The
next step is to register an account via the QUE Connect app. Using your registered account, you can now use the QUE Connect app
to log in to your mobile device and Master Controller.
Note: Your master controller must be connected to the internet via WiFi. Data charges may apply to both the master wall controller
& mobile devices.
3. Q: Can I change the zone name displayed on the master controller?
A: Yes, it is possible to rename the zones, either via the QUE Connect app or via the Master Controller,
under Menu > Settings > System Settings > Zone Settings.
4. Q: What is the indoor environment temperature displayed on the master screen?
A: This is the average temperature readings of all temperature sensors of the system that have been assigned to a zone.
5. Q: I tried using the energy history feature but I cannot see any information displayed on the screen?
A: Make sure your Master Controller is logged into your registered account under Menus > Settings > Account Settings. Once this
done, you should also check to ensure your WiFi device and internet connection are both working properly.
6. Q: I changed the set temperature on my Zone Controller, but the Master Controller still displays the old setting.
A: Allow 15 seconds for the Zone Controller to transmit the new settings. If this doesn't work, the zone controller cable maybe loose
or the battery maybe dead (if battery powered). Reconnect the zone cable or replace the battery. If this still not working contact
your dealer.
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7. Q: I see an error message status on the screen.
A: Contact your installer / dealer and quote the error message seen on the screen along with any other symptoms you have seen.
8. Q: One of my zones doesn't have a zone device, can I add a zone device to enable me to control the zone temperature?
A: Yes, even if your installation has been completed you still have the option of adding a Zone Controller or Remote Sensor. We
recommend that you contact your installer/dealer to discuss the features of each zone device to determine what will work best for
you, and to arrange installation.
9. Q: One of my zones is not cooling/heating. I checked the Master Controller and the screen is ON and the status shows
Cooling/Heating.
A: On the Master Controller, go to zone view by touching "Zone". Check the status of the zone in question and ensure that the zone
is ON. If applicable, adjust zone set temperature and observe outcome. If problem persist, we recommend contacting your installer.
10. Q: Some zones in my Master Controller do not display the set temperature and zone temperature.
A: If your zone does not have a dedicated zone device installed, it is considered as non-VAV zone. It is not possible to adjust the set
temperature or view the zone temperature for non-VAV zones.
On other hand, zones that have a dedicated zone device installed are called VAV zones. With VAV zones, you can view their zone
temperature and adjust the zone set temperature individually.
11. Q. Will my controller be automatically updated if there is new QUE software available?
A. Yes, you will receive all the relevant updates as needed, provided the controller is connected to the internet.
12. Q. Do I lose any features if I choose not to set up an account?
A. For the best utilisation of your system, it is highly recommended to link your controller with your QUE account. If you do not link
your account, a number of features will be disabled, such as energy history, mobile device connectivity (Que connect app)
and more.
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