Troubleshooting Guide - Sartorius IS...-X Series Operating Instructions Manual

Troubleshooting Guide

Problem
No segments are shown
nect
on the display
Weight display shows " H"
Weight display
shows "L" or " Err 54"
Weight display
shows "Err 01" briefly
Weight display
played
shows "Err 02" briefly
Weight display
then
shows "Err 03" briefly
Error code "Err 08"
Error code "Err 09"
Error code "Err 10"
Error code "Err 12"
Error code "Err 17"
Error code "Err 19"
The weight readout
changes constantly
The weight readout is
obviously wrong
If any other errors occur, please contact your local Sartorius Intec office or dealer or the Sartorius Intec Service Center.
Possible cause(s)
No AC power is available
The power supply or AC adapter
is not connected
Device not used > 5 minutes
(now in stand-by mode)
The load exceeds the weighing capacity
The load plate is
not in position
Data output not compatible
with output format
One of the conditions for calibration
was not met
Load on weighing platform
Calibration/adjustment could not
be performed within
the required time period
The load on the weighing platform
is too heavy to allow the platform to be zeroed
Gross value < zero and weighing
platform is unloaded, but cannot
be tared
Data in application tare memory
when attempted to clear lower
tare memory
Attempt to write data in application
tare memory when blocked (menu item 2 2 x)
Value not permitted for
manual tare input
Internal calibration/adjustment not possible
because preload is too high
The available weighing capacity
is too low; max. capacity
reduced by high preload
The special code "A" remains
on the display; none of the keys has
been pressed since the equipment
was switched on
Unstable ambient conditions
(too much vibration, or the
weighing platform is exposed
to a draft)
A foreign object is caught
between the load plate and
the weighing platform housing
The weighing platform has not been calibrated
The platform was not tared before weighing
Troubleshooting Guide
Solution
Check the AC power supply; con-
the power supply/AC adapter to power
Turn on the display and control
unit/indicator using the On/Off switch
Unload the weighing platform
Place the load plate
on the platform
Change the menu settings
in device setup menu
Calibrate only when zero is dis-
Zero the weighing platform
Unload the weighing platform
Allow the scale to warm up and
repeat calibration/adjustment
Check whether your configuration
meets the zero-setting point
requirements
Zero the weighing platform
Clear the application tare
Check configuration memory first
Check value entered
Reduce preload or
Select a different configuration
Reduce preload or
select a different configuration
Press a key
Set up the weighing platform
in a different area, or
access the Setup menu to change
device configuration
Remove the foreign object
Perform calibration/adjustment
Tare before weighing
Operating Instructions IS-X 9