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Troubleshooting—Smart Card Reader
If the Infinea BluePad is not reading smart cards properly, first verify that there is power to the
device and that it is powered on and sufficiently charged. Refer to the table below for additional
troubleshooting options:
Problem
No data returned
when card is swiped
Only partial data
returned when card
is swiped
Infinea® BluePad User Manual
UM-00014 Rev A
Possible Cause
•
Card was not inserted
correctly
•
Smart card is unreadable
•
Device is in a tampered state
•
Card was not inserted
correctly
•
Smart card is unreadable
What To Do
•
Insert the smart card again following
the instructions under section titled
SMART CARD READER.
•
Run a test transaction using a
different smart card under the Test
SCR menu option to determine if the
card may be defective.
•
Attempt the transaction using
another device, if available, to
determine if the device is defective.
Page 41 of 47
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Troubleshooting
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