Troubleshooting-Magnetic Stripe Reader; Troubleshooting-Rfid Reader - Infinite Peripherals INFINEA BLUEPAD User Manual

Troubleshooting—Magnetic Stripe Reader
If the Infinea BluePad is not reading magnetic stripe cards properly, first verify that there is power to
the device and that it is powered on and sufficiently charged. Refer to the table below for additional
troubleshooting options:
Problem
•
•
No data is
•
returned when
•
card is swiped
•
•
Only partial data
is returned when
•
card is swiped
•
Troubleshooting—RFID Reader
If the Infinea BluePad is not reading RFID Tags/Cards properly, first verify that there is power to the
device and that it is powered on and sufficiently charged. Refer to the table below for additional
troubleshooting options:
Problem
•
No data being
•
returned during
RFID reading
•
•
•
Only partial data
is returned during •
RFID reading
•
•
Unable to read
•
certain RFID
See Technical Data for additional
Tags/Cards
information.
Infinea® BluePad User Manual
UM-00014 Rev A
Possible Cause
Incorrect swipe method used
Faulty read head
Magnetic stripe is unreadable
Secured head reader requires
decryption of encrypted data
Device is in a tampered state
Swipe method is incorrect
Faulty read head
Magnetic stripe is unreadable
Possible Cause
Card not located close enough to
receiver/transmitter
Unreadable RFID tag/card
Faulty RFID reader
Software not decoding correctly
Unreadable RFID tag/card
Faulty RFID reader
Software not decoding correctly
RFID type is not compatible.
RFID type is not supported.
What To Do
• Swipe the card again following the
instructions in MAGNETIC STRIPE
READER.
• Run a test transaction with another
magnetic stripe card under the Test
MSR menu option to determine if
the card may be defective.
• Process transaction manually using
keypad.
• Attempt the transaction using
another device, if available, to
determine if the unit is defective.
What To Do
• Hold the card closer to the RFID
label and attempt to read the card
again, following the instructions in
CONTACTLESS CARD READER.
• Attempt the transaction using
another device, if available.
• Attempt the transaction using
another device, if available.
• Verify RFID type is compatible/
supported.
• Attempt the transaction using
another device, if available.
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