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TROUBLESHOOTING
The troubleshooting guidelines provided in the following section are included to assist in the
successful installation and configuration of Infinea BluePad units.
If you are having problems operating your Infinea BluePad, first verify that there is power to the unit
and it is powered on and sufficiently charged.
Refer to CHARGING YOUR INFINEA BLUEPAD for additional information on charging your device.
Once power and proper battery charge has been confirmed, please review the appropriate sections
below for additional troubleshooting options. If the problem persists or the problem is not described
below, contact technical support at support@ipcmobile.com. Your unit may need to be returned for
servicing.
Troubleshooting—General
Problem
•
Blank Display
•
Keypad does not
respond
•
Infinea BluePad
•
connects, but
won't accept
•
payment
Infinea® BluePad User Manual
UM-00014 Rev A
Possible Cause
Infinea BluePad is not powered
on by the software
Infinea BluePad is not powered
on by the software
Faulty keypad
The card could not be read
Unit is in a tampered state
What To Do
•
Verify power and proper charging.
•
Run Test Display option to verify there
is sufficient screen contrast.
•
Verify power and proper charging.
•
Run Test Keyboard option to verify
keys are recognized when pressed.
•
Attempt the transaction using another
device, if available.
•
Attempt the transaction using another
device, if available.
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Troubleshooting
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