Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Quadra-Fire EXCURSION-I Owner's Manual

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Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue flames
Odor from appliance
Film on the glass
Metallic noise
Is it normal to see the pilot flame burn
continually?
Power Outages
(battery backup)
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.quadrafire.com to
locate a dealer.
Quadra-Fire • EXCURSION-I, EXCURSION-II, EXCURSION-III Owner's Manual • 2538-981 Rev. B • 2/19
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
This is a result of normal operation and the flames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
When first operated, this appliance may release an odor for the first several hours. This is
caused by the curing of the paint and the burning off of any oils remaining from manufacturing.
Odor may also be released from finishing materials and adhesives used around the appliance.
See recommended appliance break-in procedures (Section G).
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is
turned off. The factory supplied RC-400 has a "Pilot-on" feature labeled as cold climate.
This appliance can operated on battery power in the event of a power outage. To install the
battery pack, the decorative front and glass assembly must be removed. The battery pack
is shipped in the appliance manual bag (4 AA batteries required). Refer to Section 3.I for
more details.
SOLUTIONS
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