Warranty - Merlin Commander Ultimate MJ3800MYQ Installation And Operating Instructions Manual

CHAMBERLAIN LIMITED WARRANTY
Merlin® Professional MJ3800MYQ
Sectional Garage Door Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(Chamberlain), the manufacturer of Merlin® automatic garage door openers, is committed to manufacturing and supplying high
quality goods. As part of this commitment, we seek to provide reliable service and support for our goods and are pleased to
provide you, the original purchaser, with this Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in addition to any rights and remedies that you may have
under Australian or New Zealand consumer protection laws. Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law, or New Zealand Consumer Guarantess Act 1993. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Chamberlain's warranty
What is covered
Chamberlain warrants to the original purchaser of the Merlin MJ3800MYQ Sectional Door Opener (Unit) that all parts of the
Unit, other than remote controlled transmitters, battery back up units and accessories, globes and batteries, are free from
defects in materials and workmanship for a period of 84 months or 15,000 cycles (each opening & closing of the garage door
equals 1 cycle) whichever comes first, from the date of purchase when installed by a Professional dealer appointed or
authorised by Chamberlain in a residential premise with a residential specified garage door that is designed for the sole purpose
of a single-family dwelling.
What is not covered
Batteries and globes are not covered under the Chamberlain Limited Warranty.
Travel costs incurred by Chamberlain or the Professional Dealer in either travelling to or from areas outside a capital city
metropolitan area. These costs will be at the purchaser's expense.
Additional access costs incurred by a Professional Dealer or Chamberlain in obtaining access where the Unit is not readily
accessible. These cost will be at the purchaser's expense.
Warranty Conditions
It is a condition of this Chamberlain Limited Warranty that the Unit is sold, installed and serviced by a Professional Dealer
appointed or authorised by Chamberlain. A Merlin branded garage door opener purchased over the internet and installed by a
person other than a Professional Dealer will not be covered by this Chamberlain Limited Warranty.
It is also a condition of this Chamberlain Limited Warranty that for the operating life of the Unit:
1 the garage door is spring balanced, is operable by hand and opens and closes with no more than a maximum of 20 kg of
lifting weight;
2 the garage door and the Unit is professionally maintained and serviced by a Professional Dealer, at a minimum, during the
third and fifth years of the Chamberlain Limited Warranty period such that the spring balanced door operates according to
manufacturer specifications. If your door binds, sticks, or is out of balance, then it must not be used until serviced by a
trained door technician or Profesional Dealer. The garage door service fee will be at the purchaser's expense;
3 the warranty is registered by completing the online form at www.gomerlin.com.au or www.gomerlin.co.nz; and
4 you retain your sales docket or invoice as proof of purchase, and attach it to this manual to enable you to establish the date
of purchase in the unlikely event of a warranty service being required.
Making a claim
During the applicable Chamberlain Limited Warranty period, if you are concerned that the Unit may be defective, call the
Professional Dealer that sold/installed the opener, or our service centre on the toll free number below and a Chamberlain
technician will diagnose the problem and arrange for this to be rectified. Once the problem has been diagnosed, subject to your
rights under the applicable
or its Professional Dealer will provide you with either, repairs to the Unit or a replacement Unit.
Repairs and replacement parts provided under this Chamberlain Limited Warranty are provided free of charge and are warranted
for the remaining portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and remedies as a consumer.
Australian and New Zealand consumer protection laws with respect to major failures, Chamberlain
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