Warranty - Merlin Commander Extreme MS125MYQ Series Installation And Operating Instructions Manual

Limited Warranty in Australia and New Zealand
®
Merlin Commander Extreme MS125MYQ
Garage Sectional Door Opener
1 Your consumer rights and guarantees
This Limited Warranty is provided by Chamberlain Australia Pty Ltd, Chamberlain
New Zealand Limited (Chamberlain), contact details in Section 5 below. This
Limited Warranty applies to the Merlin Commander® Extreme MTS125MYQ unit
(Unit) purchased in Australia and New Zealand, and gives you benefits which are in
addition to your consumer rights and remedies under the Australian Consumer Law
(or corresponding New Zealand consumer protection laws).
You can find out more information about your consumer rights and guarantees
which the law provides in Australia at www.accc.gov.au, in New Zealand at www.
consumerprotection.govt.nz. We also provide this statement as required under the
Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
2 What does our Limited Warranty cover?
Chamberlain warrants that, when purchased new in Australia or New Zealand, the
Unit (all parts of the Unit other than globes and batteries) is free from defects in
materials and workmanship (Limited Warranty) for the Limited Warranty period,
subject to the terms and conditions of this Limited Warranty.
The Limited Warranty period (for Accessories see below) is 7 years (84 months) or
15,000 cycles (each opening and closing of the garage door equals 1 cycle)
whichever comes first, from the date of purchase of the Unit when installed by a
Professional Dealer authorised by Chamberlain in residential premises with a
residential specified garage door that is designed for the sole purpose of a single-
family dwelling.
The Limited Warranty period for remote controlled transmitters and accessories
included with the Unit (Accessories) is 12 months from the date of purchase.
3 Limited Warranty Conditions
The following terms and conditions apply to your Limited Warranty:
• our Limited Warranty is effective from date of purchase as indicated in Section
2 above;
• proof of purchase of the Unit is required;
• purchaser must ensure the garage door is serviced by a Chamberlain
authorised dealer or qualified technician during the period 24 to 36 months
and 60 to 72 months after the date of purchase. If your door binds, sticks, or
is out of balance, then it must not be used until serviced by a Chamberlain
authorised dealer or qualified technician . The garage door service fee will be
at the purchaser's expense.
Please also see the User Manual for the Unit available on our website, or provided
at the time of purchase.
4 What is not covered
• Batteries and globes are not covered under the Chamberlain Limited

Warranty.

• Travel costs incurred by Chamberlain or its authorised dealer in either
travelling to and from areas outside a capital city area. These costs will be at
the purchaser's expense.
• Additional access costs incurred by Chamberlain or its authorised dealer in
obtaining access to premises where the Unit is not readily accessible. These
costs will be at the purchaser's expense.
Our Limited Warranty covers defects as explained, and does not cover all problems
and mishaps that may occur in relation to the Unit including:
• you got what you asked for but simply changed your mind, found it cheaper
somewhere else, decided you did not like the purchase or had no use for it;
• you misused the Unit in any way that caused the problem;
• you knew of or were made aware of any deficiencies with the Unit before date
of purchase;
• use of the Unit with controls or third party devices or software which has not
been supplied, or pre-approved, by Chamberlain;
• problems relating to or residing in third party hardware, software or other
items with which our product is used;
• any loss of data related to you or provided by you, or loss related to downtime
associated with use of the product, whether through power outage, failure of
internet or wireless connectivity, network disruptions, or otherwise;
• non-compliance with the relevant instructions in the User Manual;
• tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive
use or conditions other than normal use;
• problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment,
hinges, guides, slats and drums;
• problems caused by electrical faults or replacement of batteries or light bulbs,
blown fuses, electrical surges, power surges or power strikes, fire, flood, rain,
water, lightning or storms;
• water or moisture ingress that causes corrosion or electrical malfunction;
• corrosion caused by sea air if located near a waterway, beach etc;
• fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or industrial
premises other than a single-family dwelling;
• lack of proper maintenance, service or care of the door and/or Unit; and/or
• damage caused by insects, pests or other after sale damage caused by
events or accidents outside Chamberlain's reasonable control and not arising
under normal and standard operating conditions.
5 Where you need help with our product
If you have a problem with the Unit or if you are concerned it may be defective,
please contact our Customer Service team below:
Australia Phone toll free 1800 638 234
Fax toll free 1800 888 121
Address Unit 1, 75 Epping Road North Ryde, NSW 2113
Email customerservice@chamberlainanz.com
Website www.gomerlin.com.au
New Zealand Phone toll free 0800 653 667
Auckland Phone 09 477 2823
Fax toll free 0800 653 663
Email customerservice@chamberlainanz.com
Website www.gomerlin.co.nz
As a first step, our Customer Service team will provide product support assistance
to help you try to resolve the problem and in some cases, replacement parts for "do
it yourself repairs". If our technical team need to see the product to determine the
nature of the fault, we will arrange an inspection by an experienced technician, or
ask that you send the product to us.
If your product was installed at your premises by an authorised installer, please
contact the installer indicated in your sales documents for prompt on-site service, or
consult our Customer Service team if you need help in finding a local service
technician. A service fee for on-site service may apply.
Authorisation from Chamberlain is required for warranty service under this Limited
Warranty.
6 Delivery Charges
If an inspection is required in order to determine the nature of the fault, please send
the Unit freight paid and well packaged in accordance with our instructions. Any
costs associated with transporting the Unit will be at Chamberlain's cost if the Unit
has breached a statutory consumer guarantee. Repairs and replacement parts
provided under this Limited Warranty are free of charge (and repaired items or
replacement parts for Units found to be defective will be returned to you at our cost),
and warranted by Chamberlain for the remaining portion of the original warranty
period. However, if you make a claim under this Limited Warranty, and this Limited
Warranty does not apply, or if the law does not provide you with a statutory right or
remedy as a consumer, you may be required to pay labour, assessment and/or
freight costs and delivery charges to repair, replace and/or return the Unit to you.
7 How to register your product
Please register your Unit and contact details at this link www.gomerlin.com.au/
warranty-registration/ for Australia, or www.gomerlin.co.nz/register-your-warranty/ for
New Zealand, so that we or your authorised installer can locate your details and
provide you with product support assistance as quickly as possible, and keep you
up to date with product updates. Registration can also be done by contacting
Chamberlain Customer Service.
8 Important Reminder
All other guarantees (other than your statutory rights and guarantees as a consumer
under applicable laws) are excluded to the fullest extent that we may lawfully do so.
Unless the law requires us to do so, we do not accept any other liability, such as
compensation for damages, injury or loss.
Last updated: [25th October 2022]
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