Troubleshooting - Sony DCR-SR40 Handycam Operating Manual

Troubleshooting

If you run into any problems using your camcorder, refer to the following table to troubleshoot
them. If your problem persists, remove the power source and contact with your Sony dealer.
Note before sending your camcorder for repair
• Your camcorder may be required to initialize or change the current hard disk of the camcorder, depending
on the problem. In the event of this, the data stored on the hard disk will be deleted. Be sure to save (backup)
the data on the hard disk (see "Handycam Handbook" (PDF)) on the other media before sending your
camcorder to repair. We cannot guarantee any loss of your hard disk data.
• During repair, we may check a minimum amount of data stored on the hard disk in order to improve the
condition. However, your Sony dealer will neither copy nor save your data.
The camcorder does not operate even when the power is set to on.
• Remove the AC Adaptor from the wall outlet or remove the battery pack, then reconnect it after
about one minute. If the functions still do not work, press the RESET button (p.17) using a
sharp-pointed object. (If you press the RESET button, all settings are reset, except the Personal
Menu items.)
• The temperature of your camcorder is extremely high. Turn off your camcorder and leave it
for a while in a cool place.
• The temperature of your camcorder is extremely low. With POWER switch turned on, leave
the camcorder for a while. If you still cannot operate the camcorder, turn it off, taking it to a
warm place. Leave the camcorder there for a while, then turn on the camcorder.
Buttons do not work.
• During Easy Handycam operation, available buttons are limited. Cancel Easy Handycam
operation. For details on Easy Handycam operation, refer to "Handycam Handbook" (PDF).
The power does not turn on.
• The battery pack is not attached to the camcorder. Attach a charged battery pack to the camcorder
(p.10).
• The battery pack is discharged or running low. Charge the battery pack (p.10).
• The plug of the AC Adaptor has been removed from the wall outlet. Connect it to the wall outlet
(p.10).
• Set the camcorder onto the Handycam Station securely (p.10).
The power abruptly turns off.
• When approximately five minutes have elapsed while you do not operate your camcorder, the
camcorder is automatically turned off (A.SHUT OFF). Change the setting of [A.SHUT OFF],
or turn on the power again, or use the AC Adaptor.
• The battery pack is discharged or running low. Charge the battery pack (p.10).
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