Seneca MyBoat User Manual page 21

3-CTIVATION: TROUBLESHOOTING
CONTROL UNIT STATUS
The control unit is in
the "GSM SEARCH"
SIM card not recognized or
state
SIM with data service not yet
SD card not inserted or not
The control unit
is stopped in the
"CONNECTED TO
GSM" state
PROBLEM CAUSE
GSM signal failure
not activated
SIM card with PIN enabled
active
recognized.
SIM active but unknown
telephone operator
Insufficient signal (only 1
notch on the display)
SIM does not support 2G
(GPRS) data traffic
USER MANUAL MI004913-E
Move the control unit, wait at least 1 minute and check that the
number of GSM signal notches on the display becomes greater than
1. Contact Seneca technical support for the purchase of an external
antenna
SIM card not recognized or not activated
Insert the SIM in a phone and disable the PIN.
The SIM card is active and the GSM signal is sufficient (appearance
of the GSM signal notches on the display) but does not allow internet
access. Contact the SIM supply service. Some operators need up to 24
hours from the activation of the SIM to make the data service operational.
The control unit cannot recover the telephone operators data from
the SD card. Turn off the control unit and insert the SD card correct-
ly.
Download the updated "APN.bin" file from the Seneca website and
replace the one on the SD card.
Contact Seneca technical support.
Contact Seneca technical support for the purchase of an external
antenna
Contact the SIM supply service
SOLUTION
19