Smartbox Grid Pad 12 Manual
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Smartbox Grid Pad 12 Manual

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Product Name:Grid Pad 12
Model Name:GP12V1
Manufacture:Smartbox Assistive Technology Limited
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  • Page 1 Manual Product Name:Grid Pad 12 Model Name:GP12V1 Manufacture:Smartbox Assistive Technology Limited Created by...
  • Page 2 Grid Pad Manual (Version 1.0) English (UK) Copyright 2017 Smartbox Assistive Technology thinksmartbox.com...
  • Page 3 Welcome to Grid Pad, your complete communication and access solution Use any method of alternative access to communicate using symbols or text, with powerful speakers to project your voice. Access your social media profiles and email, SMS text messaging and control Windows applications. Jump into YouTube and your online communities, complete homework and documents.

  • Page 4: Table Of Contents

    Contents TBC 1. Getting started What is included with your Power Pad Getting started with Power Pad, Grid 3 and Windows Features Power External battery The Power Pad desktop 2. Using your Power Pad Mounting your Power Pad Setting up your speech and audio Using headphones and audio feedback Screen brightness Internet and network settings...
  • Page 5 Useful commands to control your Power Pad from Grid 3 6. Looking after your Power Pad Software updates Getting the most from your battery Cleaning and storing your Power Pad 7. Appendices Smartbox Support Specification Safety notices Statement of compliance Battery warnings Notes...

  • Page 6: Getting Started

    In this section What is included with your Grid Pad Getting started with Grid Pad Features...
  • Page 7 Introducing Grid Pad...
  • Page 8 What is included with your Grid Grid pad communication aid Remote power button Manual Mounting plates and screwdriver Power lead Grid 3 training pack Support magnet Cleaning cloth 2x AAA batteries The Grid Pad may also be supplied with an eye gaze unit. Included Software Grid 3 If supplied with eye gaze, additional drivers and software will be...
  • Page 9 Grid Pad set up Your Grid Pad can be supplied in one of two ways. Communication only This is sometimes known as kiosk mode. In this setup, the Grid Pad will boot directly into Grid 3 and can be used for communication. Certain features, such ass accessible apps and the Windows desktop are switched off.

  • Page 10: Features

    Features Grid Pad Infrared reciever Front camera 2 x switch ports HDMI out Touch screen Volume up and down Power USB 3.0...
  • Page 11 Charging port Infrared transmitter Rear camera 2 x speakers USB 2.0 Headphone / Mounting plate Desk stand microphone port Radio control...
  • Page 12 Grid Pad with eye gaze unit When the Grid Pad is supplied with an eye gaze unit, nearly all the features remain intact. The desk stand is longer to accomidate the camera. The USB 3.0 socket will be used for the camera connection. Eye gaze camera...
  • Page 13 For more information on attaching and removing the eye gaze unit see section X.X Eye gaze desk stand...
  • Page 14 In this section Turning on your Grid Pad Create your user account Choose your grid sets Introducing Grid Explorer Configure your access method...
  • Page 15 Quick start guide...
  • Page 16 Turning on your Grid Before switching on your Grid Pad for the first time, it is best to plug in the power lead and charge the battery. Press the power button to turn the device on. The device will boot into windows, and Grid 3 will automatically start.
  • Page 17 On the next page you can create a Smartbox Account. This enables you to use features such as remote editing and syncing between devices. Tip: If you already have a Smartbox account you can log in to restore your account.
  • Page 18 Choose your grid sets Grid sets are the apps within Grid 3. Some grid sets may contain a complete symbol vocabulary for starting out with communication. Others may be designed for literate users to communicate as efficiently as possible. Grid sets are organised into categories. Choose Symbol communication for grid sets like Super Core, which are ideal for early AAC users and emerging literacy.
  • Page 19 Introducing Grid Explorer Grid Explorer is your Grid 3 homepage. From here you can browse and arrange your grid sets, add new grid sets and access your settings. Tapping on a grid set will open it. To return to Grid Explorer, tap the menu then select Grid Explorer.
  • Page 20 Configuring your access method You will need to choose the way you want to access your Grid Pad. There are multiple access methods available to you: • Touch access • Switch access • Pointer access • Voice access • Eye gaze access You will need the suitable hardware to configure your chosen access method.
  • Page 21 In this section The Grid Pad desktop Power The remote power button Charging your Grid Pad Mounting your Grid Pad Audio and speech Using headphones and audio feedback Screen brightness Using aother screen with your grid pad 3.10 Internet and network settings 3.11 Bluetooth...
  • Page 22 Using the Grid Pad...
  • Page 23 The Grid Pad desktop Grid Explorer Close Grid 3 User icon Menu Maximise Grid 3 Minimise Grid 3 Grid sets Next page The Grid 3 menu Add grid sets Grid 3 settings Share grid sets Remote editing options Open user screen Arrange and delete Access Grid 3 grid sets...
  • Page 24 Windows desktop Desktop Recycle bin Search Wi-fi and Taskbar internet Start menu Notifications...

  • Page 25: Power

    Power The power button is located on the top right of your Grid Pad. Press and hold the button to switch it on. Your device will boot or wake from sleep. Shutting down your Grid Pad When not in use, it is good practice to shut down your Grid Pad completely.
  • Page 26 Force shut down If you press and hold the power button for five seconds, your Grid Pad will shut down. Please note that this is only recommended in emergencies, and any unsaved work will be lost. REMOTE POWER SWITCH...
  • Page 27 The remote power button Your Grid Pad come supplied with a remote power button. This can be used to turn your device on, wake it from sleep or perform a complete shut down without having to touch the device. Setup Out of the box the remote power button will be paired with your Grid Pad.
  • Page 28 Charging your Grid Pad To charge your Grid Pad, plug the power lead into the charging port on the left side of the device. A full charge will take up to 10 hours. See the xx section for more information on looking after your battery.
  • Page 29 Mounting your Grid Pad Adjustable stand Your Grid Pad has an adjustable stand that can be folded out, to position your device on a desk or table comfortably. Pull the stand from the bottom and adjust the angle to suit you. When finished, simply push the stand back in.
  • Page 30 Changing the mounting plate To change the mounting plate, lay your Grid Pad with the screen facing down on a flat surface. To prevent damage to the screen, place the device on something soft like a towel, cloth or newspaper. Use the supplied screwdriver to remove the four screws that secure the mounting plate to the Grid Pad.
  • Page 31 Mounting your Grid Pad on a desk or floor stand With the correct mounting plate installed, you can attach the Grid Pad to your floor or desk stand. As you attach the device to the stand, be sure to hold the Grid Pad securely until the head of the stand is firmly docked with the mounting plate.
  • Page 32 Audio and speech Your Grid Pad has two main speakers, designed to make your sure your voice can be heard in any situation. The device also has a headphone port, which can be used for personal audio. This is called audio feedback and can help you navigate Grid 3 by reading out labels, words, and actions while you communicate.
  • Page 33 Grid 3, or download and purchase more from our online voice store. Every voice has a demo available to trial. You can also adjust the pitch, speed, and volume of your voice here. Audio feedback Under Audio feedback you can choose and adjust the voice that Grid 3 will use for audio highlights, reading out labels and giving notifications.

  • Page 34: Using Headphones And Audio Feedback

    Using headphones and audio feedback To use headphones with your Grid Pad without disrupting your speaking voice, connect your headphones to the headphone port. Head to Settings – Speech and tap Configure under the Audio feedback heading. Then select Grid Pad headphones from the drop-down menu under Speakers.

  • Page 35: Screen Brightness

    Screen brightness The Grid Pad has an HD screen that supports a range of brightness levels, so it is easy to find a setting that suits you. The brightness of the screen can be adjusted both within Grid 3 and through the Windows settings.
  • Page 36 Using another screen with Grid The HDMI socket enables you to connect your Grid Pad to a second screen, or even a projector. When you attach the device to a second screen, the default setting will mirror the screen of your Grid Pad.

  • Page 37: Internet And Network Settings

    Internet and network settings 3.10 Wi-fi Your Grid Pad connects to the internet using Wi-Fi. This is accessible from your Windows taskbar. Tap the Wi-Fi icon to bring up the list of nearby wireless networks. Select your network and enter the network password if applicable. You can also choose whether you want your device to remember this connection.

  • Page 38: Bluetooth

    3.11 Bluetooth You can connect many types of Bluetooth device to your Grid Pad – from headphones and headsets to smart phones, printers, and access methods. Bluetooth is switched off by default. Open the settings cog from the Start menu and go to Settings – Devices to turn on Windows Bluetooth features.

  • Page 39: Eye Gaze

    In this section Switches Pointer access Touch access Keyboard and mouse Voice activation and access Eye gaze...
  • Page 40 Access...
  • Page 41 Switches Grid Pad has two 3.5mm sockets that you can use to connect a variety of switches to your Grid Pad. There are different options available to customise how you navigate Grid 3, using one or two switches. Connection To connect a switch to your Grid Pad, plug its 3.5mm jack into one of the switch sockets on your Grid Pad.
  • Page 42 Bluetooth switches To connect a Bluetooth switch to your Grid Pad, follow the pairing instructions provided with your switch. Make sure you have Bluetooth enabled on your Grid Pad. You can then configure the switch as normal. Switch options Activation When your switches are connected to your Grid Pad, you can decide how they act within Grid 3.
  • Page 43 Switch elimination Switch elimination splits your grid into groups of cells, using two or four switches. This method focuses in on a group of cells every time you activate a switch, until you reach the cell you want. You can decide the elimination method, number of switches, highlighting colours and more.
  • Page 44 Pointer access Grid 3 supports many pointing devices. These access methods use different technologies that let you guide the mouse cursor and interact with your Grid Pad. Follow the instructions provided with your pointing device to connect it to your Grid Pad. You may need to install additional drivers and software for the device to work correctly.

  • Page 45: Switch Access

    Touch access The screen of your Grid Pad is fully touch accessible. You can access the touch screen settings in Grid 3 under Settings – Access – Touch. Here you select your highlighting preferences and can choose how you want to activate cells in Grid 3. Activate last item touched means that the last place on the screen touched is the part that will be selected when released.

  • Page 46: Keyboard And Mouse

    Keyboard and mouse You can connect a keyboard and mouse to your Grid Pad using either the USB ports or via Bluetooth. To use a wired device, simply plug it in to one of the USB ports found on the side of the Grid Pad.

  • Page 47: Voice Activation And Access

    Voice activation and access You can use your voice to access Grid 3. This requires an additional microphone or headset to be connected to your Grid Pad. Once configured, voice commands are activated by speaking the wake-up phrase “Hey Grid 3...” followed by the text on the cell you desire.
  • Page 48 Eye Gaze The Grid Pad Camera Unit Your Grid Pad can support eye gaze access. Attach the Grid Pad Camera Unit to your Grid Pad to access the device with a range of cameras. Attaching the Grid Pad Camera Unit The camera module attaches to the bottom of your Grid Pad.
  • Page 49 Position the Grid Pad Camera Unit to align the screw holes align with the holes on the underside of your Grid Pad. Attach the Grid Pad Camera Unit with the two provided screws and tighten with the included screwdriver, making sure they are firmly fixed.
  • Page 50 Setting up your Grid Pad for eye gaze access It is important to have your Grid Pad set up securely for eye gaze access. Position the device between 40cm and 75cm from your eyes, using either the built-in stand or mounted on a stand that suits you.
  • Page 51 Eye gaze cameras have a optimal distance. Ideally the camera should be placed so it is between 50cm and 70cm from your eyes. Beyond this, extra calibration maybe required. You can use the Grid 3 eye gaze monitor window to help you find the right distance and angle.
  • Page 52 Calibration Calibrating the eye gaze camera helps it focus on how your eyes move around the screen. During a calibration you will be asked to follow targets around the screen, and the camera will score how accurate you are in holding your gaze in each location. In Grid 3 open Settings –...
  • Page 53 Calibrations are stored in the camera, so you do not need to calibrate every time you use the device. Calibration is recommended if there is a change in environment or positioning. Improving your calibration Once you have completed your first calibration, you can use the Improve calibration option to focus on any problem areas.
  • Page 54 Configuring your eye gaze options In Grid 3 you can customise how you want your eye gaze access to behave. There are camera specific options listed under the Camera heading. This can include smoothing, which can even out the camera’s response and make moving around the screen easier in some cases.
  • Page 55 Press switch to click With press switch to click selected you can attach an additional switch to your Grid Pad to activate a cell that has been highlighted with your gaze. You will need to have set up your switch connection under Settings – Access - Switch. Highlighting You can select the options around the highlighting of cells with eye gaze.
  • Page 56 Move mouse pointer Move mouse pointer simply enables you to guide the mouse cursor around the screen without clicks. Press switch to click With Press switch to click you use the eye gaze camera to move the pointer around the screen and press your switch to make a selection.
  • Page 57 In this section Introduction to Environment control Transmitters Servus enviroment control grid sets Infrared controls Setting up and radio device Connecting a smart phone to your Grid Pad...

  • Page 58: Environment Control

    Environment control...

  • Page 59: Introduction To Environment Control

    Introduction to environment control Your Grid Pad can control a range of devices to give you more independence. Infrared communication can learn to control your TV, set-top boxes, or other devices around your home. Your Grid Pad also supports radio switches to control lights, doors, windows and more.
  • Page 60 Transmitters Your Grid Pad has two built-in transmitters. A GEWA infrared transmitter and a radio control transmitter can be found on the rear of the device. The infrared transmitter and its broadcast angle Changing the radio transmitter Your Grid Pad is supplied with either an EasyWave or Z-Wave transmitter.
  • Page 61 Servus Environment Control grid sets Grid 3 comes with two readymade grid sets for Environment Control: Servus Environment Control and Simple Servus Environment Control. Simple Servus environment Servus enviroment control Tip: More Environment Control resources are available through Online Grids. Explore using new voice activated devices such as Google Home and Amazon Alexa to control your home.

  • Page 62: Infrared Controls

    To install a .remote file, download the file you need from our website, close down Grid 3 and open your File Explorer. Navigate to: Users\Public\Documents\Smartbox\Grid 3\ Environment Control Accessories Copy the .remote file into this folder and open Grid 3.
  • Page 63 To set up a remote manually, open Grid 3 and go to Settings – Environment control. Under the Accessories heading tap Add. You will see a list of various accessories. Select the type you would like to configure (for example Television), and you will be taken to the learning screen.
  • Page 64 Select the action you wish to learn, for example Power, then tap the Learn button on the right side of the window. The Learn infrared window will appear and you will be asked to follow the on-screen instructions. Remember to point your remote directly at the front of your Grid Pad.
  • Page 65 Controlling multiple accessories If you are controlling more than one of the same type of accessory, you can use auto content cells in your Environment Control grid sets. If you have a TV in the bedroom and in the living room for example, you can create two Television auto content cells to select the device you are sending commands to.

  • Page 66: Setting Up A Radio Device

    Setting up a radio device To use an EasyWave or Z-Wave radio device, you must first pair it with your Grid Pad and then configure how it behaves. In this example we are using an EasyWave socket, however the same instructions apply for Z-Wave devices.
  • Page 67 In Grid 3 highlight your newly named button and tap on Transmit A. On your EasyWave socket, press the button three times. This will return the device to operating mode. Now you can tap Transmit A to toggle the socket to on and Transmit B to toggle it off.
  • Page 68 Under the actions box, select On. In the drop-down box to the right, select the name of your button followed by A (Fan A, for example). Next select the Off action and assign this to the name of your button followed by B. Tap OK to save your settings and return to the Environment control window.
  • Page 69 Android smartphones, there are several models that do not support the Remote Phone app. Check with your local Smartbox dealer for advice on compatible models. You will also need to licence the software.
  • Page 70 To use the remote phone system your phone must have Bluetooth turned on. Setting up Grid 3 Make sure CallCenter is running on your Grid Pad. In Grid 3 open Settings – Phone. At this point Grid 3 will request access to CallCenter.
  • Page 71 In this section Introducing Grid 3 Adding grid sets Useful commands to control your Grid Pad from Grid 3 Grid 3 accounts...

  • Page 72: Grid 3

    Grid 3...
  • Page 73 Introducing Grid 3 Grid 3 is installed and ready to use on your Grid Pad. Grid 3 is a complete AAC software package, designed to help you communicate and connect with the world around you. Everything in Grid 3 can be tailored to suit you and how you want to access your Grid Pad.
  • Page 74 Adding grid sets Grid sets are the ‘apps’ of Grid 3. Each grid set has been built to meet the needs of the user, from offering dynamic sentence creation using symbols and core words, accessible keyboards with unique grammar features to learning grid sets with fun animations and scenes.
  • Page 75 New grid sets If you select New from the Add grid set window you can create a blank grid set. From here you can use Grid 3’s editing tools to create whatever you need. Online Grids The Online Grids service allows Grid 3 users to share grid sets and download them to thier device.
  • Page 76 to make changes to the grid you are currently using. You can add and remove cells, rows, columns, commands and more. Edit mode is reached through the Grid 3 Menu or by pressing F11 on a connected keyboard. See the Grid 3 training materials supplied with your Grid Pad for more information on editing grids.
  • Page 77 Useful commands to control your Grid Pad from Grid 3 These commands can be added to cells in your grid sets to control various functions of your Grid Pad directly from Grid 3. Turn off computer This command will shut down the Grid Pad including all open programs.
  • Page 78 For users who wish to access many of Grid 3’s online features. on the Settings - Accounts screen you can manage which accounts are connected to Grid 3. You can connect your Email, Smartbox account, Dropbox and any Remote editors who have access to your grid sets.
  • Page 79 In this section Software updates Getting the most out of your battery Cleaning and storing your Grid Pad...
  • Page 80 Looking after your Grid...

  • Page 81: Software Updates

    If an update is available a notification will appear in the top right corner of Grid 3. Tap the icon to open Smartbox update and install the latest version of Grid 3. To turn off automatic updates, navigate to Settings – Computer and set the toggle to Check for updates.
  • Page 82 Microsoft delivering security updates. Microsoft rolls out larger Windows updates roughly once a year. At Smartbox we will test these internally before we advise when the update is ready for Grid Pad.
  • Page 83 Getting the most out of your battery Grid Pad has a large battery, designed to last all day. Estimated battery life We stress test our batteries in a range of situations, from intensive use to more conservative usage. For more information on how we test our batteries visit: Thinksmartbox.com/battery-life The Grid Pad will last for approximately 15 hours, and 10 hours...
  • Page 84 Use the Set brightness commands in Grid 3 to increase or decrease the brightness of the screen. If you are looking to conserve battery, having the brightness set to low can help. Smartbox recommends the brightness of the screen be set to 70%.
  • Page 85 Cleaning and storing your Grid Cleaning your device The front glass of your Grid Pad can be cleaned using a microfibre cloth. Your Grid Pad should be cleaned regularly with an antibacterial wipe. You can also use alcohol-based wipes to clean both the screen and the outer case of the Grid Pad.
  • Page 86 In this section Smartbox support Specification Safety notices Statement of compliance Battery warnings...

  • Page 87: Appendices

    Appendices...

  • Page 88: Smartbox Support

    Smartbox support Online support The Smartbox team is here to help you make the most of your Grid Pad and Grid 3. You can raise a support ticket over email, use our online chat box or search the knowledge base.
  • Page 89 Facebook community Our Smartbox Facebook Community is a great way to meet, chat and network with other Smartbox users. Not only is it a great place to ask questions and share stories. Our team all like to get involved too! Join the conversation at:...

  • Page 90: Specification

    Specification Device Processor: Intel Core i5-7Y54, 4mb cache, up to 3.20GHz RAM: 8GB DDR3 Hard disk drive: SSID SATA III, 128GB Operating System: Windows 10 Pro Display: 12.5 inch 1920 x 1080 with anti glare Access 2 x 3.5mm switch ports 3.5mm Headphone / microphone combo port 1 x USB 2.0 port 1 x USB 3.0 port...
  • Page 91 Connectivity Dual band wireless AC 8265 Bluetooth 4.2 LE Other information Front camera: Rear camera: Battery life: 15 hours Battery life with eye gaze: 10 hours Charge time: 10 hours Dimensions: 335x 223 x 45mm Weight: 2.7Kg...

  • Page 92: Safety Notices

    Safety notices The Grid Pad is not to be used as a life supporting device in case of loss of function due to power loss or technical issues. IP rating The Grid Pad is rated IP54 Drop test The Grid Pad has been drop tested to a distance of one metre. Note that this does not include any attached accessories.
  • Page 93 For optimal performance, the Grid Pad should not be charged at extreme temperatures, below 0°C or above 45°C. At these temperatures the batteries will charge slowly or not at all. Do not expose the Grid Pad to fire or temperatures above 90°C as these conditions can cause the battery to malfunction, ignite or explode.
  • Page 94 Traveling with your Grid Pad When traveling, ensure the Grid Pad is sufficiently protected from knocks and bumps. There are strict regulations for lithium ion batteries on airplanes. Different airlines have differing rules, so it is recommended to contact your airline before you travel. More information can be found here: Caa.co.uk/passengers/before-you-fly/baggage/items-that- are-allowed-in-baggage...
  • Page 95 Emergencies The Grid Pad should not be your only way of making an emergency call or raising an alarm. Safety If damaged, small parts may detach from the Grid Pad device. These can present a choking hazard. Young children should be supervised when using the device.
  • Page 96 The Grid Pad is covered under the standard 2-year warranty from the time of purchase. Repairs The Grid Pad is not a user serviceable device. If your device requires repair, please contact your local Smartbox dealer. For more information visit thinksmartbox.com.

  • Page 97: Statement Of Compliance

    Statement of compliance The Grid Pad is a class 1 medical device. The Grid Pad complies with the requirements of directive 93/42/ EEC (MDD) – Medical Device Directive, as amended by 2007/47/ The Grid Pad is subject to Directive 2001/96/EC of the European Parliament and the Council of the European Union on waste electrical and electronic equipment (WEEE) and should not be disposed of as unsorted municipal waste.

  • Page 98: Battery Warnings

    Do not use any other battery with the equipment unless approved by Smartbox. Battery usage by children should be supervised. Keep the battery clean and dry. Wipe the battery with a clean dry cloth if it becomes dirty.
  • Page 99 Do not leave a battery on prolonged charge when not in use. After extended periods of storage, it may be necessary to charge and discharge the battery several times to obtain maximum performance. Retain the original product literature for future reference. Only use the battery in the application for which it was intended.
  • Page 100 thinksmartbox.com GP12-MAN-A...
  • Page 101 FCC Caution. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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