HP Compaq t5125 Troubleshooting Manual
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HP Compaq t5125 Troubleshooting Manual

Hp compaq t5125: supplementary guide
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Troubleshooting Guide

HP Compaq t5000 Series Thin Client
Document Part Number:
335795-008
June 2006

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Summary of Contents for HP Compaq t5125

  • Page 1: Troubleshooting Guide

    Troubleshooting Guide HP Compaq t5000 Series Thin Client Document Part Number: 335795-008 June 2006...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express limited warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Using HP t5000 Series Setup (F10) Utility ........
  • Page 4 Updating a BIOS ............D–2 www.hp.com...

  • Page 5: Replacing The Cmos Battery

    Replacing the Battery ..........E–3 Support Information Index Troubleshooting Guide www.hp.com Contents...
  • Page 6 Contents www.hp.com Troubleshooting Guide...

  • Page 7: Product Description

    The HP Compaq Thin Client t5000 Series are Windows-based terminals that connect over a network to a server where all processing and storage occurs. Because of the nature of the products, troubleshooting is significantly simpler than on a standard PC and previous thin clients.

  • Page 8: Hp Compaq Thin Client T5000 Series

    3 Flash activity LED 4 USB ports (2) ✎ For information on differences between the t5300, t5500, and t5700 series models, refer to the Getting Started with the HP Compaq t5000 Series manual in the Reference Library at http://h18004.www1.hp.com/products/thinclients/software.html www.hp.com...
  • Page 9 CAUTION: The t5000 Series power cord connector is for use only with the supplied power adaptor. Replace only with the same or equivalent type as recommended by the manufacturer. Troubleshooting Guide Legacy-Free t5300 Model Connectors Line-out Audio Connector (Headphone) Power Connector Monitor Connector www.hp.com Product Description...

  • Page 10: Serial Connector

    CAUTION: The t5000 Series power cord connector is for use only with the supplied power adaptor. Replace with only the same or equivalent type as recommended by the manufacturer. t5500/t5700 Series Model Connectors Line-out Audio Connector (Headphone) PS/2 Connector** Power Connector Monitor Connector : Serial Connector*** www.hp.com Troubleshooting Guide...
  • Page 11 ✎ The t5720 model includes a PCI expansion option connector on the system board. Troubleshooting Guide t5720 Model Connectors USB Connectors (4) Line-in Audio Connector (Microphone) Monitor Connector Serial Connector Power Connector www.hp.com Product Description...

  • Page 12: Serial Number Location

    Certain USB devices such as printers and modems, however, may require special drivers. For information on requirements for special drivers, refer to the documentation that is included with the USB device. www.hp.com Troubleshooting Guide...

  • Page 13: Locating Additional Information

    Terminal Emulation Quick Reference Guide ■ Customer and Service Notifications, Bulletins and Advisories ■ Quickspecs ✎ Documentation, white papers, and drivers are subject to change. For the latest HP thin client documentation, visit the following Web site: http://h18004.www1.hp.com/products/thinclients/software.html Troubleshooting Guide www.hp.com Product Description...
  • Page 14 Product Description www.hp.com Troubleshooting Guide...

  • Page 15: Spare Parts Lists

    Embedded/IE 1GHz 256F/256R Unit t5700 Diskless, 1GHz 0/256 t5700 Diskless, 733MHz 0/256 t5700, 1 GHz 192/256, XPE, IE AC Adapter, 12V, 40W, AC to DC Troubleshooting Guide Spare Parts Lists www.hp.com Spare Part Number 325712-001 353340-001 325698-001 353341-004 350982-001...
  • Page 16 Power Cord AC-Japanese Enhanced USB Keyboards Arabic, Carbon/Silver Belgian, Carbon/Silver Belgian, Carbonite/Silver Brazilian, Carbon/Silver Chinese (PRC), Carbon/Silver Czech, Carbon/Silver Danish, Carbon/Silver Danish, Carbonite/Silver Finnish, Carbon/Silver French, Carbon/Silver www.hp.com Spare Part Number 323615-001 336604-001 348438-001 153099-001 349326-001 349327-001 198292-021 198292-081 345751-002...
  • Page 17 LA Spanish, Carbon/Silver Norwegian, Carbon/Silver Portuguese, Carbon/Silver Russian, Carbon/Silver Slovakian, Carbon/Silver Spanish, Carbon/Silver Swedish, Carbonite/Silver Swiss, Carbonite/Silver Taiwan, Carbon/Silver Thailand, Carbon/Silver Turkey, Carbon/Silver Troubleshooting Guide www.hp.com Spare Parts Lists Spare Part Number 326228-051 326227-041 326228-041 326227-151 326227-BB1 326227-211 326227-B31 326228-B31...
  • Page 18 Czech Danish Finnish French French-Canadian German Greek Hebrew Hungarian International Italian Japanese Korean (Hangul) LA Spanish Norwegian Portuguese Russian Simplified Chinese www.hp.com Spare Part Number 326227-031 326227-001 355631-171 355631-181 355631-201 355631-221 355631-081 355631-351 355631-051 355631-121 355631-041 355631-151 355631-BB1 355631-211 355631-B31...
  • Page 19 English. All keyboards listed in this table may not be available at the time this document is first published. www.hp.com Spare Parts Lists Spare Part Number...

  • Page 20: T5720 Model Spare Parts List

    USB Flash Drive (Drive Key), 128MB (USB 2.0) USB Flash Drive (Drive Key), 256MB (USB 2.0) For a full list of supported and leveraged Hewlett-Packard and third party options, go to: http://h18004.www1.hp.com/products/thinclients/software.html t5720 Model Spare Parts List t5720 Series Spare Parts Table Description...
  • Page 21 Brazilian Portuguese Czech Danish Finnish French Basic PS/2 Keyboards, Carbonite/Silver (Continued) French-Canadian German Greek Hebrew Hungarian International Italian Japanese Troubleshooting Guide www.hp.com Spare Parts Lists Spare Part Number 198292-021 198292-081 345751-002 198292-061 142766-001 292657-AA1 292643-291 396215-171 382925-181 382925-201 382925-221 382925-081...
  • Page 22 Swedish Swiss Taiwanese Thai Turkish “Q” Options HP Nvidia Quadro 280 NVS 64 MB Dual Head PCI graphic card PCI Expansion Module w/50W power brick 50W power brick (for unit with PCI Expansion Module) HP Quick Release Kensington cable lock 40W power brick (for t5720 base unit) www.hp.com...
  • Page 23 Series Spare Parts Table Description Options (continued) HP Belkin wireless PCI LAN adapter for XPe (worldwide except Americas) HP Belkin wireless PCI LAN adapter for XPe (Americas only) Modem, PCI, ATX USB to serial converter 512MB drive key 512MB PC2700 DDR1 SODIMM...
  • Page 24 Spare Parts Lists 2-10 www.hp.com Troubleshooting Guide...

  • Page 25: Hp T5000 Series Setup (F10) Utility

    Using HP t5000 Series Setup (F10) Utility The Setup utility can be accessed only by turning the computer on or restarting the system. To access the Setup Utility menu, complete the following steps: 1. Turn on or restart the computer.
  • Page 26 HP t5000 Series Setup (F10) Utility 4. Use the arrow (up and down, or left and right) keys to select the appropriate heading, then press the Setup Utility menu, press the 5. To apply and save changes, select Save and Exit Setup.
  • Page 27 Set a delay that is added to POST to allow (secs) more time to press F10 to enter the Setup Utility. F12 Boot Enable/disable network service boot. Support for specific Setup options may vary depending on your hardware configuration. www.hp.com HP t5000 Series Setup (F10) Utility...
  • Page 28 HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility (Continued) Heading Integrated Peripherals Power Manage- ment Setup Load Factory Defaults ✎ Option Description Integrated Enable/disable onboard AC97 audio Audio controller Network Enable/disable onboard LAN device Controller USB Controller Enable/disable USB controller...
  • Page 29 User password provides read-only access to Setup options. Saves data to CMOS Exits the Setup Utility without saving any changes. Support for specific Setup options may vary depending on your hardware configuration. www.hp.com HP t5000 Series Setup (F10) Utility...
  • Page 30 HP t5000 Series Setup (F10) Utility www.hp.com Troubleshooting Guide...

  • Page 31: Diagnostics And Troubleshooting

    LED will stay on. If the video test fails, the unit beeps. There are no messages sent to video for any of these failed tests. ✎ After the video is initialized, anything that fails will have an error message. www.hp.com...

  • Page 32: Power-On Sequence

    7. The unit boots the operating system. When the unit is powered on and the flash activity light is off, then there is no access to the system flash. Indicates the system is accessing the internal IDE flash. Tests”.) www.hp.com Status Troubleshooting Guide...

  • Page 33: Power-On Diagnostic Tests

    Tests the serial port using simple port verification test to determine if ports are present Tests timer interrupt by using polling method Tests integrity of RTC CMOS battery Tests for proper NAND flash device ID present www.hp.com...

  • Page 34: Bios Error Messages

    BIOS chip is incorrect, indicating the BIOS code may have become corrupt. To restore a corrupt BIOS, refer to or call your local HP Call Center for a diagnosis. For phone numbers of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hpsupp...
  • Page 35 If the system cannot boot using the current CMOS configuration, the BIOS can override the current configuration with a set of BIOS defaults designed for the most stable, minimal-performance system operations. www.hp.com Diagnostics and Troubleshooting Procedures...

  • Page 36: Boot Error Messages

    Bad Block Test Error Message: “The internal diagnostics have detected a problem.” POST Messages display messages hidden by the HP logo. The BIOS was unable to find a suitable boot device. For the t5000 Series, this may mean an uninitialized or corrupt ATA Flash.
  • Page 37 Troubleshooting Guide Screen Messages ✎ www.hp.com Diagnostics and Troubleshooting Corrective Action • Reflash the software image if you have already created a recovery device or file. • If you have not created a...

  • Page 38: T5000 Troubleshooting Flow Chart

    OS Loading? Go to next page t5000 Troubleshooting Flow Chart Go to Page 4-10 No Power Go to Page 4-13 No Video Go to Page 4-17 Error Messages Go to Page 4-18 No O/S Loading www.hp.com Troubleshooting Guide...

  • Page 39: Initial Troubleshooting

    Go to Page 4-20 Non-functioning Pointing Device or Keyboard Go to Page 4-21 No Internal Network Connector Go to Page 4-22 No Audio Go to Page 4-23 No IP address Go to Page 4-24 Booting in Continuous Loop www.hp.com Diagnostics and Troubleshooting...
  • Page 40 Ensure power strip or UPS is turned on. Turn computer off. Plug power cord into different active wall outlet. Restart thin client and return to start of this chart. www.hp.com Troubleshooting Guide...
  • Page 41 LED on? Reseat AC adapter in thin client and at power source Power on? Power outlet active? Go to next page t5000 Troubleshooting Flow Chart No Power, Part 3 Troubleshooting Guide (cont’d) Done Done different outlet www.hp.com Diagnostics and Troubleshooting 4-11...
  • Page 42 Replace the power brick. Power on? Done 4-12 (cont’d) Done Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgi- bin/hpsupport/index.pl www.hp.com Troubleshooting Guide...
  • Page 43 Plug in, turn on, and return to page 4- Initial Troubleshooting. Notes: Older monitors and some third party monitors do not support the amber LED. If more than one adapter is installed, monitor must be connected to primary controlle www.hp.com Diagnostics and Troubleshooting 4-13...
  • Page 44 Troubleshooting Flow Chart No Video, Part 3 4-14 (cont’d) Video OK? Note: 3. Turn off and unplug thin client before reconnecting cables. Have the unit serviced. NOTE: Refer to the Warranty for coverage information. www.hp.com Done Replace Monitor Troubleshooting Guide...
  • Page 45 F1-CMOS CMOS checksum checksum error error - defaults defaults loaded loaded NOTE: Remove auxiliary video card if integrated video. www.hp.com Diagnostics and Troubleshooting 4-15...
  • Page 46 Replace Integrated video video? card Have the unit serviced. Video OK? NOTE: Refer to the Warranty for coverage information. Done www.hp.com Troubleshooting Guide...
  • Page 47 Beep code - 1 Long, 3 Short. ROM failure. Create ROMPaq diskette and reload ROM. Download the ROMPaq from the HP Web site at http://www.hp.com/products/thinclientsoftware. NOTES: Short (S) and long (L) beeps will only be heard if the system has a speaker.
  • Page 48 NOTE: If USB diskette drive present and diskette installed, system will not boot from other USB device. 4-18 (cont’d) Factory recommended booting priority: 1. USB Device 2. Flash 3. Network Note: For diskless models see page 4-29. 4-19 4-21 www.hp.com Troubleshooting Guide...
  • Page 49 Troubleshooting Guide Diagnostics and Troubleshooting (cont’d) * Not for diskless models Boot Done from Flash? Restore image using the Recovery process (See Chapter 5) Boot Done from Flash? Service the unit. NOTE: Refer to the Warranty for coverage information. www.hp.com 4-19...
  • Page 50 Done or mouse working? Disconnect the non-functioning device and attach a known working keyboard/mouse to the system. Press Ctrl-Alt-Del to reboot. Working? Done Done Working? Have the unit serviced. NOTE: Refer to the Warranty for coverage information. www.hp.com Troubleshooting Guide...
  • Page 51 Replace cable or have jack activated. Reimage using recovery process Call your local HP Call Center for a diagnosis. To locate a for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgi- bin/hpsupport/index.pl...
  • Page 52 Turn up volume for internal and external speakers. 4-22 (cont’d) Restore image using the Recovery process. (See Chapter 5.) Done Audio? Take the following actions: 1. Reseat speaker cable 2. Replace speaker NOTE: Refer to Warranty for coverage information. Done Audio? www.hp.com Troubleshooting Guide...
  • Page 53 Contact Server Administrator Server by to verify DCHP, DNS services name OK? started. Done Troubleshooting Guide (cont’d) Done Thin client Reimage device have a valid IP using restore address? process Reboot unit and server Replace network cable www.hp.com Diagnostics and Troubleshooting 4-23...
  • Page 54 Boot OK? Reimage the system. Refer to Chapter 5, “Restoring the Flash Image.” 4-24 (cont’d) Service the unit. NOTE: Refer to the Warranty for coverage information. Done Boot OK? Reboot the thin client. t5000 Troubleshooting Flow Chart www.hp.com Troubleshooting Guide...

  • Page 55: Basic Troubleshooting

    If the power supply does not work on the test unit, replace the power supply. 2. If the unit does not work properly with the replaced power supply, have the unit serviced. www.hp.com Procedures 4-25...
  • Page 56 This indicates a configuration issue. • If the thin client does not ping back and the thin client does not connect to the server, reimage the unit. www.hp.com Procedures Troubleshooting Guide...
  • Page 57 An unknown USB peripheral may be connected and disconnected to a running platform as long as you do not reboot the system. If problems occur, disconnect the unknown USB peripheral and reboot the platform. www.hp.com Procedures 4-27...
  • Page 58 3. Reimage the thin client unit and power on the monitor again. 4. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit. www.hp.com Procedures Troubleshooting Guide...

  • Page 59: Diskless (No-Flash) Unit Troubleshooting

    If the unit does not boot to the network the server is not configured to PXE. If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: www.hp.com Diagnostics and Troubleshooting 4-29...
  • Page 60 3. If you are running in a Linux environment an error message will appear on the screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready. 4-30 Pressing any key will restart the boot cycle. www.hp.com Troubleshooting Guide...

  • Page 61: Restoring The Flash Image

    USB flash devices with multiple partitions generally do not support this restore method. The range of USB flash devices available on the market is constantly changing. Not all USB flash devices (drive keys) have been tested with the HP Compaq Thin Client Imaging Tool. ■...

  • Page 62: Getting Started

    PXE image. Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory image for the thin client. The HP Compaq Thin Client Imaging Tool (CRStart.exe) runs automatically and will display the following dialog: Choose one of the deployment options: ISO Image, USB Format, or Deployment.

  • Page 63: Creating An Iso Image

    2. When prompted, enter a file name for the generated ISO file. Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software. Troubleshooting Guide www.hp.com Restoring the Flash Image...

  • Page 64: Formatting A Usb Flash Drive

    During the next step, the USB drive will be reformatted and all data on it will be erased before the bootable image is copied to it. To prevent loss of data, be sure that you have saved any data from the USB drive to another drive. www.hp.com Troubleshooting Guide...

  • Page 65: Unpacking The Image And Tools For Deployment

    The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there will be three new files: IBR.EXE (the image restoration utility), FLASH.IMG (the OS image), and README.TXT. Troubleshooting Guide www.hp.com Restoring the Flash Image...
  • Page 66 Restoring the Flash Image www.hp.com Troubleshooting Guide...

  • Page 67: Deploying With Pxe

    PXE Server using Microsoft RIS. See your documentation if using a different PXE server, such as Altiris Deployment Solution. Troubleshooting Guide IBR.EXE /? Appendix C, “Configuring a PXE Server under Microsoft www.hp.com Restoring the Flash Image Enter and press...
  • Page 68 Restoring the Flash Image www.hp.com Troubleshooting Guide...

  • Page 69: Citrix Metaframe

    Citrix MetaFrame Troubleshooting ✎ This Troubleshooting section is not intended to enable HP or Compaq Service to support Citrix software. All Citrix software is supported by Citrix or Citrix authorized service providers on a warranty or service contract basis. Customers that call the HP or Compaq Customer Service Center with Citrix issues and questions should be referred to Citrix for assistance.
  • Page 70 Try exiting other applications, such as Microsoft Internet Explorer, to release the colors on your display. The keyboard mapping file specified in the Preferences page of the Settings dialog box is invalid or cannot be located. www.hp.com Meaning Troubleshooting Guide...
  • Page 71 Create a new configuration file. The configuration file is corrupt. Create a new configuration file. The configuration file is corrupt. Create a new configuration file. The Description field on the Network page of the Properties dialog box must be unique. www.hp.com Citrix MetaFrame Meaning...
  • Page 72 Unable to perform update: Not running $ICAROOT/wfica. Error Message The server name cannot be resolved. The client cannot update an installation on a non-local (for example, NFS-mounted) file system. The client cannot update an installation other than its own. www.hp.com Meaning Troubleshooting Guide...

  • Page 73: Microsoft Remote Desktop Protocol

    Microsoft Remote Desktop Protocol Microsoft Remote Desktop Protocol (RDP) is designed to provide remote display and input capabilities over network connections for Windows-based applications running on a server. RDP services are accessed by the Terminal Services client application on the thin client.
  • Page 74 Microsoft Remote Desktop Protocol www.hp.com Troubleshooting Guide...

  • Page 75: Thin Client T5000 Specifications

    Output: 1/8-inch mini-plug, full 16-bit stereo, 44-KHz sample rate Input: 1/8-inch mini-plug for microphone Keyboard: HP Enhanced USB with Microsoft Windows keys (104 keys) included Mouse: HP USB scroll mouse included Printer: Local and/or network printers on ICA (virtual port redirection ready) Video: VGA-type video output (DB-15) www.hp.com...
  • Page 76 • Four USB ports • 10/100BaseT Fast Ethernet, twisted pair (RJ45) • ICA Remote dial-up via external modem Refer to http://h18000.www1.hp.com/products/q uickspecs/productbulletin.html information. t5000 Series models may have one of the following operating systems: Microsoft Windows CE .NET/IE or XP Embedded/IE for Thin Clients •...
  • Page 77 44-KHz sample rate Input: 1/8-inch mini-plug for microphone Keyboard: HP Enhanced PS/2 with Microsoft Windows keys (104 keys) included Mouse: HP PS/2 scroll mouse included Printer: Local and/or network printers on ICA (virtual port redirection ready) Video: VGA-type video output (DB-15) www.hp.com...
  • Page 78 • Altiris Deployment Solution 5.6 or greater • Six USB 2.0 ports, 2 front, 4 rear • 10/100BaseT Fast Ethernet, twisted pair (RJ45) • ICA Remote dial-up via external modem Refer to http://h18000.www1.hp.com/products/q uickspecs/productbulletin.html for the latest information. www.hp.com Troubleshooting Guide...
  • Page 79 • Windows 2000/2003 Server families • Windows 2000/2003 Server Terminal Services • Windows 2000 Advance Server • Windows 2000 Advance Server Terminal Services • Citrix MetaFrame and Presentation Server for Microsoft Windows NT 4.0, Windows 2000 Server family, and Windows 2003 Server family www.hp.com...
  • Page 80 Thin Client t5000 Specifications www.hp.com Troubleshooting Guide...

  • Page 81: Adding An Image Restore Tool Using Altiris Deployment Solution

    10. You can now drag and drop the job onto the appropriate machine(s) or schedule it to run later, depending on your needs. Refer to the documentation for Altiris Deployment Solution http://www.altiris.com/support/documentation detailed information. Troubleshooting Guide [full path]\IBR.exe -y [full path]\Flash.img hd0 www.hp.com ) for more...
  • Page 82 Adding an Image Restore Tool Using Altiris Deployment Solution www.hp.com Troubleshooting Guide...

  • Page 83: Configuring A Pxe Server Under Microsoft Ris

    4. Select Remote Installation Services, then click Next. (Insert Windows 2000 Server CD into the CD-ROM drive, if prompted.) 5. Restart the computer after the wizard has finished installing the service. Troubleshooting Guide Configuring a PXE Server under Microsoft RIS www.hp.com...

  • Page 84: Authorizing Remote Installation Services

    6. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-ROM drive (usually drive D:\ or E:\). 7. Click Next. 8. Click Next. 9. Click Next. 10. When installation is complete, click Finish. www.hp.com Troubleshooting Guide...

  • Page 85: Set User Permissions On The Active Directory Server

    RIS menu for PXE. Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. (Refer to the Microsoft Web site for instructions about creating a network bootable diskette.) Troubleshooting Guide Configuring a PXE Server under Microsoft RIS www.hp.com...

  • Page 86: For More Information

    Configuring a PXE Server under Microsoft RIS For More Information HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://h18004.www1.hp.com/products/thinclients/software.html Altiris Deployment Solution Documentation: http://www.altiris.com/support/documentation/ www.hp.com Troubleshooting Guide...

  • Page 87: System Bios

    ■ An external USB diskette drive connected to the thin client ■ HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored) on diskette ✎ A thin client with a corrupt BIOS will only boot from a USB diskette drive.

  • Page 88: Updating A Bios

    To update the system BIOS on the Thin Client t5000 Series, download the Thin Client t5000 Series Softpaq (for the product being updated) from the HP Web site at: http://h18004.www1.hp.com/products/thinclients/software.html The Softpaq contains utilities for restoring or updating the system BIOS on the Thin Client t5000 Series.
  • Page 89 3. Copy the appropriate utility to a diskette to transfer to the thin client. Å WARNING: Do not turn off power pr attempt to reboot the computer during the upgrade process. Troubleshooting Guide during system power-on to run the F10 Setup utility, then www.hp.com System BIOS...
  • Page 90 System BIOS www.hp.com Troubleshooting Guide...

  • Page 91: Removing And Replacing The Side Access Panel And Chassis Cover

    Å WARNING: Before removing the side access panel, ensure that the thin client is turned off and that the power cord is disconnected from the electrical outlet. 1. Remove the two back panel screws 1. Troubleshooting Guide www.hp.com “t5720...
  • Page 92 Removing the Side Access Panel 3. Remove the chassis cover by removing the two screws 1 and pulling the chassis cover 2 off. 4. Disconnect the speaker cable 3 from the system board. Removing the Chassis Cover and Disconnecting the Speaker www.hp.com Troubleshooting Guide...

  • Page 93: T5720 Model

    To replace the chassis cover, reverse the previous procedure. Replacing the Battery 1. Locate the battery on the system board. 2. Pull back on the clip 1 that is holding the battery in place, and remove the battery 2. Troubleshooting Guide Replacing the CMOS Battery www.hp.com...
  • Page 94 Replacing the CMOS Battery 3. Insert the new battery and position the clip back into place. Removing and Replacing the CMOS Battery After replacing the battery, replace the side panel and chassis cover by reversing the previous steps. www.hp.com Troubleshooting Guide...
  • Page 95 The following URLs point to thin client support information listed on the HP Web site. ■ http://h18004.www1.hp.com/products/thinclients/ Links to information on the Support Home index, product documentation, Operating System upgrades and SoftPaqs, customer announcements and notifications, and self-help ■ http://www.hp.com/products/thinclientsoftware/...
  • Page 96 Support Information www.hp.com Troubleshooting Guide...
  • Page 97 USB equipment 1–6 connectors t5300 series 1–3 t5500 series 1–4 t5700 series 1–4 t5720 model 1–5 continuous loop troubleshooting 4–24 creating ISO image 5–3 network bootable disk to map drives C–3 date 3–3 definition PXE 1–1 www.hp.com Index 2–9 A–4 Index-1...
  • Page 98 1–2 t5720 model 1–2 headphone connector t5300 1–3 Index-2 t5500/t5700 1–4 t5720 1–5 HP Support Web site F–1 image restore tool B–1 initialization 4–2 input specs A–1 A–3 installing Remote Installation Services C–1 Remote Installation Services (RIS) C–1 RIS C–1...
  • Page 99 4–3 LEDs 4–1 sequence 4–2 troubleshooting 4–25 Pre-boot Execution Environment 1–1 prerequisites, Remote Installation Services (RIS) C–1 processor information 3–2 processor specs A–1 A–3 protocol specs A–1 A–3 PS/2 connectors t5500/t5700 1–4 t5720 1–5 www.hp.com Index 4–19 Index-3...
  • Page 100 2–9 power cords, t5000 2–2 spare parts list 2–1 t5720 2–6 specifications t5000 series A–1 t5720 model A–3 starting Setup 3–1 support information F–1 system requirements, flash image restore 5–1 system ROM 3–2 www.hp.com A–5 2–9 2–9 2–7 Troubleshooting Guide...
  • Page 101 Altiris documentation B–1 CE.NET pointer F–1 Citrix Knowledge Center F–1 embedded home pointer F–1 HP Support F–1 HP thin client software and drivers D–1 Lifecycle Management Software F–1 RDP 7–1 Reference Library 1–2 thin client documentation C–4 thin client SoftPaqs and documentation F–1...
  • Page 102 Index Index-6 www.hp.com Troubleshooting Guide...

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