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HPE ConvergedSystem 500
for SAP HANA Scale-up Configurations
Administration, Operations, and Troubleshooting
Guide
Abstract
This document describes the administration, operation, and troubleshooting of the HPE
ConvergedSystem 500 for SAP HANA Scale-up configurations.
Part Number: 774751-401
Published: December 2018
Edition: 10
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Table of Contents
Related Manuals for HP ConvergedSystem 500
Summary of Contents for HP ConvergedSystem 500
- Page 1 HPE ConvergedSystem 500 for SAP HANA Scale-up Configurations Administration, Operations, and Troubleshooting Guide Abstract This document describes the administration, operation, and troubleshooting of the HPE ConvergedSystem 500 for SAP HANA Scale-up configurations. Part Number: 774751-401 Published: December 2018 Edition: 10...
- Page 2 © Copyright 2016, 2018 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
Contents Introduction..................... 5 CS500 Scale-up introduction......................5 SAP HANA license statement.......................6 CS500 Scale-up components....................... 6 CS500 Scale-up components for 128GB to 1.5TB models..........7 CS500 Scale-up components for 2TB to 4TB models............8 CS500 Scale-up prerequisites...................... 9 CS500 Scale-up networking....................... 10 CS500 Scale-up storage......................12 Maintenance and operations tasks and responsibilities....14 Support............................15... - Page 4 Support and other resources...............27 Accessing Hewlett Packard Enterprise Support................. 27 Accessing updates........................27 Customer self repair........................28 Remote support.......................... 28 Warranty information........................28 Regulatory information........................29 Documentation feedback......................29...
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Page 5: Introduction
HANA is a database and must be integrated into your environment and applications to be useful. The purchase of a ConvergedSystem 500 for HANA includes the installation and startup of HANA. Loading operational data and integration with your applications are additional to this effort. It is important for the success of your HANA implementation to engage the Hewlett Packard Enterprise sales team to plan the extract, transform, and loading of data into HANA and integration with your applications. -
Page 6: Sap Hana License Statement
SAP HANA license statement This Hewlett Packard Enterprise solution contains an unlicensed copy of the SAP HANA software by SAP. Each SAP product is subject to its respective SAP end-user license agreement. You are not licensed to use the copy of the SAP HANA software contained in the Hewlett Packard Enterprise solution until you have purchased, or have available for use, the appropriate license from SAP or its authorized distributors. -
Page 7: Cs500 Scale-Up Components For 128Gb To 1.5Tb Models
1x 4-Port 1GbE LAN (ALOM) • 1x 4-Port 1GbE LAN PCI-e • 2x Dual port 10/40 GbE LAN (HPE Infiniband FDR/Ethernet 10 Gb/40Gb 2-port 544-QSFP Adapter) • HP Ethernet 10GbE 2P 561T Adptr/ copper • HP Ethernet 10GbE 2P 560SFP+ Adptr / fiber Introduction... -
Page 8: Cs500 Scale-Up Components For 2Tb To 4Tb Models
HP Ethernet 10Gb 2P 561T Adptr/ copper • HP Ethernet 10Gb 2P 560SFP+ Adptr / fiber NOTE: Instead of using HPE Infiniband FDR/Ethernet 10Gb/40Gb cards, the customer can choose to replace the cards with 10GigE fiber cards, or 10GigE copper cards. -
Page 9: Cs500 Scale-Up Prerequisites
64GB DIMM: 64x 4R x 4 PC4 DDR4 CS500 Scale-up prerequisites Before deploying and configuring SAP HANA it is assumed that the ConvergedSystem 500 for SAP HANA Single System Scale-up has been installed by Hewlett Packard Enterprise service teams and connected to your network. -
Page 10: Cs500 Scale-Up Networking
Hewlett Packard Enterprise provides bonding across network cards to protect the connectivity in the case of a port or a card failure. The ConvergedSystem 500 for SAP HANA Single System Scale-up consists of two network architectures depending on the size of the appliance. The 128GB, 256GB, 384GB, 512GB, 768GB, 1TB, and 1.5TB share the same network architecture layout as shown in Figure 4. - Page 11 Item Bond Card Slot Type Devices Network Traffic bond2 PCI#8 Port1 10/40GigE p8p1 data10 bond2 PCI#7 Port1 10/40GigE p8p1 data10 bond8 PCI#6 Port 1 1GigE p6p1 data1 bond4 PCI#6 Port2 1GigE p6p4 Management bond7 PCI#6 Port3 1GigE p6p3 Backup bond3 PCI#6 Port1 1GigE p6p4...
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Page 12: Cs500 Scale-Up Storage
SAP requirements as specified in SAP note 611361. CS500 Scale-up storage The file system layout for the HPE ConvergedSystem 500 for SAP HANA Single System Scale-up is shown in Figure 6. The operating system is on a mirrored pair of local disks; the data, log, and shared directories are separate file system mount points and are dependent on the model size for the various types of storage and location. - Page 13 Data, shared, backup and log directories are entered in the /etc/fstab file where Linux file systems are normally entered for mounting. /hana/backup location is used for temporary HANA database backup. This location cannot be used for regular backups. Introduction...
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Page 14: Maintenance And Operations Tasks And Responsibilities
Maintenance and operations tasks and responsibilities IMPORTANT: As a best practice, Hewlett Packard Enterprise advises you to follow data center best practices to connect Hewlett Packard Enterprise servers, storage, and switches for power, networking, and fiber channel. Doing so will minimize downtime and inconveniences. Provisioning and setup Task Responsible... -
Page 15: Support
Task Responsible Installation of third party software Customer components Support Customer Issue Handling Process SAP, Customer SAP is the main point of contact and distributes all issues within the support organization by default, as is the case for other SAP applications. If the customer has defined special support agreements with the hardware partner, the customer should contact the hardware partner directly in case of obvious hardware or operating system issues. -
Page 16: Secure Terminal Emulator And File Copy
When this manual was produced, the part number is C9A82AAE and one license per server. To check and enable the encryption on controller and logical drives of ConvergedSystem 500, perform the following steps: 1. Check the current encryption status on controller and logical drives by entering the following... - Page 17 2. Enable encryption Enable Encryption on all controllers and then logical drives of ConvergedSystem 500. The below command shows enabling the controllers. Controller at Slot 0 is for internal drives and Controller at Slot 2/9 is used for external drives.
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Page 18: Managing Users
OS Status: LOCKED Encryption Volatile Keys Status: No Operation While encryption is running on one logical drive, the initiation of encryption on other logical drives is not allowed. Once encryption is completed for this logical drive, initiate for others. After encryption is completed on the logical drive, the system will display the following output: host# hpssacli ctrl slot=0 ld 1 show |grep -i status Status: OK OS Status: LOCKED... -
Page 19: Backups
a. Log in to the server using <sid>adm b. HDB stop c. Verify all the processes are stopped. 2. Shut down SLES/RHEL and power off the server. 3. Power off the external storage. Backups Use the site recommended tools and procedures to back up the SAP HANA nodes and SAP HANA Studio or site recommended tools to back up the database. - Page 20 To view the available free space, run the df -h command on the HANA nodes. • The size of the HANA database must not exceed the physical memory installed on the system. • Ensure that backup and replication activities are configured on the network with optimal speed. •...
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Page 21: Troubleshooting
Troubleshooting Common problem resolution The following list provides some recommendations for starting the troubleshooting process. Before calling for service, perform the following basic troubleshooting procedures. If the following procedures do not solve your problem, follow the instructions outlined in "Proactive Care electronic case logging."... -
Page 22: Safety Considerations
Safety considerations Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Warnings and cautions The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. -
Page 23: Electrostatic Discharge
These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to disconnect power from the system completely. Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. -
Page 24: Resources
Resources References HPE ConvergedSystem 500 for SAP HANA Scale-up HPE ConvergedSystem 500 for SAP HANA Scale-up Configurations v5 Solution Architecture SAP HANA • SAP HANA Platform Documentation • SAP HANA Administration Guide • SAP HANA Server Installation and Update Guide ProLiant Servers, storage and miscellaneous •... -
Page 25: Proactive Care
Proactive Care ConvergedSystems are sold with Proactive Care as a minimum support level. You will have been provided a Service Agreement ID (SAID). You can engage support using the following methods. • Proactive Care electronic case logging (recommended) • Proactive Care phone support Submitting a support case for an HPE CS500 SAP HANA solution Procedure... - Page 26 6. Enter your Contact information, Equipment location, the Support Case Manager PIN, and detailed information about your request. 7. Click Submit. The Contact & equipment location Information screen displays. 8. Verify, change, or enter the information in the Contact & equipment location Information screen, then click Submit.
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Page 27: Support And Other Resources
Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •... -
Page 28: Customer Self Repair
IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. -
Page 29: Regulatory Information
Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).