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5
Troubleshooting
If you are experiencing any difficulties, first make sure that all your cables are connected
to their proper ports and are firmly seated.
My keyboard or mouse does not work.
The keyboard or mouse may not have initialized properly. Press and hold the push
button for three seconds to re-initialize the keyboard and mouse. If problems persist,
unplug the mouse or keyboard, wait a few seconds, then plug them back in.
My keyboard strokes are shifted.
The computer was left in a shifted state when last switched. Press both Shift keys.
The Up and Down arrow keys do not work in manual scan mode.
You may only have one computer turned on. Manual scan will only scroll through
powered-on computers.
My KVM switch occasionally fails to function.
Your computers might not be providing enough power for the switch to function
correctly. Plug a DC9V 500mA (minimum) power adapter into the power port on the
switch.
My auto-scan interval keeps returning to the default.
If all computers connected to the KVM switch are turned off, the KVM will return to its
default settings. If you want to keep your auto-scan interval, make sure that at least one
of your computers is on at all times.
The LED on my SV411/SV411K keeps flashing.
The LED on the SV411/SV411K will flash while in Auto-Scan or Manual Scan modes.
There is nothing wrong with the switch.
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