TSC TTP-384M User Manual
  1. Manuals
  2. Brands
  3. TSC Manuals
  4. Printer
  5. TTP-384M
  6. User manual

TSC TTP-384M User Manual

Thermal transfer / direct thermal bar code printer
Hide thumbs Also See for TTP-384M:
Table of Contents

Advertisement

Quick Links

See also: Service Manual , Programming Manual
TTP-384M
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
USER'S
MANUAL

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the TTP-384M and is the answer not in the manual?

Questions and answers

Related Manuals for TSC TTP-384M

Summary of Contents for TSC TTP-384M

  • Page 1 TTP-384M THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER USER’S MANUAL...

  • Page 2: Table Of Contents

    Contents 1. Introduction ..........1 1.1 Product Introduction ................1 1.2 Compliances ....................1 2. Operations Overview ........3 2.1 Unpacking and Inspection ..............3 2.2 Printer Overview ..................4 2.2.1 Front View ..................4 2.2.2 Interior view..................5 2.2.3 Rear View..................6 2.3 Operator Controls ..................8 2.3.1 Front Panel Display ...............8 2.3.2 LED Indicators ................8 2.3.3 Front Panel Keys ................9...
  • Page 3 4.1 Start the Diagnostic Tool...............45 4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) ........................46 5. Troubleshooting ........47 5.1 Common Problems ................47 5.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ....51 6. Maintenance ........... 53 Revise History ........... 55...

  • Page 4: Introduction

    1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large clear media view window, which ensuring to work for the extreme and heavy duty industrial environment and applications.
  • Page 5 Wichtige Sicherheits-Hi nweise 1.Bitte lesen Sie Diese Hinweis sorgfältig durch 2.Heben Sie diese Anleitung fűr den späteren Ge brauch auf. 3.Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen . Verwenden Sie Keine Flűssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.

  • Page 6: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 7: Printer Overview

    2.2 Printer Overview 2.2.1 Front View 1. LED indicators 2. LCD display 3. Front panel buttons 4. Paper exit chute 5. Printer cover 6. Cutter module (Optional)

  • Page 8: Interior View

    2.2.2 Interior view 1. Ribbon rewind spindle 2. Printhead 3. Ribbon sensor 4. Media sensor 5. Platen roller 6. Printhead release lever 7. Ribbon supply spindle 8. Label rollguard 9. Label supply spindle 10. Media guide bar 11. Label guide...

  • Page 9: Rear View

    2.2.3 Rear View 1. Fan-fold paper entrance chute 2. Centronics interface 3. USB interface 4. RS-232C interface 5. Power jack socket *6. SD card slot 7. Ethernet interface 8. PS/2 interface 9. Power switch * Recommended SD card specification. SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1...
  • Page 10 V1.0, V1.1 microSD 256 MB Transcend, Panasonic V1.0, V1.1 microSD 512 MB Panasonic V1.0, V1.1 microSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB...

  • Page 11: Operator Controls

    2.3 Operator Controls 2.3.1 Front Panel Display LED indicators LCD display Front panel buttons 2.3.2 LED Indicators Status Indication Printer power off Printer power on Printer is ready Printer is paused Blinking Printer is downloading data Printer is ready Carriage open OR Cutter error Blinking No paper, Paper jam OR "No ribbon...

  • Page 12: Front Panel Keys

    2.3.3 Front Panel Keys Keys Function 1. Enter the menu system 2. Once in the menu system, return to previous menu. If at menu root, exits the menu system. Pauses or resumes printing Advance one label Scroll up the menu options Scroll down the menu options Select the currently highlighted option 2.4 Setting Up the Printer...

  • Page 13: Loading Ribbon

    2.5 Loading Ribbon 1. Lift printer cover open. 2. Push the printhead release lever to open the printhead mechanism. Printhead release lever 3. Install the ribbon onto the ribbon supply spindle. Note: Make sure the ribbon is set at the center of the spindle. 4.
  • Page 14 5. Thread the ribbon through the ribbon sensor slot and printhead. Ribbon Ribbon sensor 5. Stick ribbon onto ribbon rewind paper core, keeping the ribbon flat and wrinkle-free. 6. Wind the ribbon rewind spindle clockwise roughly 3~5 circles until ribbon is smooth, properly stretched and wrinkle-free.
  • Page 15 Loading path for ribbon...

  • Page 16: Loading Media

    2.6 Loading Media 1. Lift printer cover open. 2. Push the printhead release lever to open the printhead mechanism. Printhead release lever 3. Remove ONE label rollguard. 4. Place media roll on label supply spindle. 5. Replace label rollguide. Note: Make sure the media is set at the center of spindle. Label rollguides 6.
  • Page 17 Media sensor Media guide bar Label guide 7. Adjust the label guide to fit label width. 8. Close printhead mechanism, making sure the latches are engaged properly. 9. Using the front display panel, set media sensor type and calibrate the selected sensor.

  • Page 18: Menu Function

    3. Menu Function Main Menu Overview Main Menu Setup F ile Manager Diagnostics Language Serv ice Exit ↓ ↓ ↓ ↓ ↓ Printer Setup File List Print Config. English Initialization ↓ ↓ ↓ ↓ ↓ Avail. Sensor Dump Mode Chinese(TC) Mileage Info.

  • Page 19: Setup Menu Overview

    3.1 Setup Menu Overview Setup Printer Setup Sensor Serial Comm. Ethernet Exit ↓ ↓ ↓ ↓ TSPL2 Status Baud Rate Status ↓ ↓ ↓ ↓ Z PL2 Calibration Parity Configure ↓ ↓ ↓ ↓ Exit Exit Data Bits Exit ↓ Stop Bit(s) ↓...

  • Page 20: Printer Setup

    3.1.1 Printer Setup Printer Setup TSPL2 Speed Density Direction Print Mode Offset Shift X Shift Y Reference X Reference Y Code Page Country Exit ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ None +000~- +000~-000 +000~-000 000~999 000~999 Batch Mode Peeler Mode Cutter Mode...
  • Page 21 3.1.1.1 Speed: Print Setup 1/12 Speed > Speed Density Direction Use this option to setup print speed. The available print speed is between 4~12 ips and each increament/decreament is 1 ips. The default print speed is 6 ips. Press key to raise the print speed, and press key to decrease print speed.
  • Page 22 key to enable the setting. Press key to cancel the setting and return to the previous menu. The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference. DIRECTION 0 DIRECTION 1 Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel.
  • Page 23 Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1.5 Offset: Print Setup 5/12 Direction Offset Print Mode +000 > Offset This option is used to fine tune media stop location. Press the button to move the cursor from left digit to right digit, and press the button to set the...
  • Page 24 This option is used to set the origin of printer coordinate system horizontally and vertically. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9”. Press the button to set the value into printer.
  • Page 25 International code page code page International number number Character Set Character Set 1252 Latin 1 Traditional Chinese Big5 1250 Central Europe Simplified Chinese GBK 1253 Greek Japanese Shift-JIS 1254 Turkish Korean 1251 Cyrillic 1255 Hebrew 1256 Arabic 1257 Baltic 1258 Vietnam ISO Code Page ISO Code Page...
  • Page 26 Code Country Code Country Code Country Code Country Spanish United Brazil (Spain) Kingdom English 002 Canadian-French 036 Hungarian Danish (International) Spanish Yugoslavian Swedish Portuguese (Latin America) Dutch Italian Norwegian Finnish Belgian Switzerland Polish 033 French (France) 042 Slovak German...

  • Page 27: Sensor

    3.1.2 Sensor Sensor Status C alibration Exit 3.1.2.1 Status This function is available to check the printer’s sensor status. When enter the [Status] option, you will see following message. Paper Len. Gap Size Intensity Ref. Level 3.1.2.2 Calibration This option is used to set the media sensor type and calibrate the selected sensor. We recommend to calibrate the sensor before printing when changing the media.
  • Page 28 A. Gap Mode Calibration Gap Mode > Gap Mode > Automatic Bline Mode Manual Cont. Mode Pre-Printed Press the buttons to scroll the cursor to the media type and press button to enter the sensor calibration mode. Note: If printing from enclosed software/driver, the software/driver will send out the GAP or BLINE command, which will overwrite the sensor type setting set from the front panel.
  • Page 29 2. Press the button to move the cursor from left digit to right digit, and press the button to set Gap Size the value from “0” to “9” and the “dot/ 0024 dot mm/ inch”. Press the button to set the gap size into the printer.
  • Page 30 3. Then, printer will feed labels to Gap Mode calibrate the sensor sensitivity automatically. When calibration is Pre-Printed completed, the LCD screen will return to the previous menu.
  • Page 31 B. Bline Mode Calibration Bline Mode Gap Mode > Automatic > Bline Mode Manual Cont. Mode Pre-Printed Press the buttons to scroll the cursor to the sensor type. Press button to enter the black-mark sensor calibration mode. B-1 Automatic When enter the [Automatic] option, you will see following message and printer will feed the black-mark label to calibrate the sensor sensitivity automatically.
  • Page 32 3. Open the printhead mechanism, put Bline Mode the black-mark under the media sensor. Press the button Scan Mark to set the value into the printer. Intensity Ref. Level 4. Then, put the label without black-mark Bline Mode under the media sensor. Press the button to set the value into Scan Paper the printer.
  • Page 33 3. Then, printer will feed labels to Bline Mode calibrate the sensor sensitivity automatically. When calibration is Pre-Printed completed, the LCD screen will return to the previous menu.
  • Page 34 C. Cont. Mode Calibration Cont. Mode Bline Mode > Automatic > Cont. Mode Manual Exit Exit Press the buttons to scroll the cursor to the sensor type. Press button to enter the black-mark sensor calibration mode. C-1 Automatic When enter the [Automatic] option, you will see following message and printer will calibrate the sensor sensitivity automatically.

  • Page 35: Serial Comm

    3. The sensor calibration is complete. Cont. Mode Press the button the LCD screen will return to the previous Complete menu. Intensity Ref. Level 3.1.3 Serial Comm. Seria l Comm. Baud Ra te Parity Data Bits Stop Bit(s) Exit ↓ ↓...
  • Page 36 3.1.3.1 Baud Rate Serial Comm. Baud Rate > Baud Rate > 9600 bps Parity 19200 bps Data Bits 38400 bps This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press buttons to select the different baud rate and press button to set the value into printer.
  • Page 37 3.1.3.4 Stop Bit Serial Comm. Stop Bit(s) Parity > Data Bits > Stop Bit(s) Exit This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press buttons to select the different Stop Bits and press button to set the value into printer.

  • Page 38: Ethernet

    3.1.4 Ethernet Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module status, and reset the Ethernet module. This function is available on the LCD display when Ethernet card is installed. Press buttons to select the different options and press button to enter the option.
  • Page 39 3.1.4.1.2 MAC Ethernet Status MAC Address > Status IP Address 001B82-FF0918 Configure > Exit Exit The MAC address information will be shown on the LCD display. Please press button to return to the previous menu. 3.1.4.2 Configure: (DHCP / Static IP) Use this menu to set the printer's DHCP and Static IP.
  • Page 40 3.1.4.2.2 Static IP Use this menu to set the printer's IP address, subnet mask and gateway. Ethernet Configure Status DHCP > Configure > Static IP Exit Exit Press buttons to select the different options and press button to enter the option. Press key to cancel the setting and return to the previous menu.

  • Page 41: File Manager

    3.2 File Manager This feature is used to check the printer available memory and file list. File Mana ger File List Avail. Memory Del. All Files Exit ↓ ↓ DRAM DRAM ↓ ↓ FLASH FLASH ↓ ↓ CARD CARD ↓ ↓...

  • Page 42: Del. All Files

    File Manager Avail. Memory File List DRAM: 256 KB > Avail. Memory FALSH: 6656 KB Del. All Files CARD: 0 KB 3.2.3 Del. All Files Use this menu to delete all files. Press button to delete all files in the device. Press to cancel deleting files and go back to previous menu.

  • Page 43: Diagnostics

    3.3 Diagnostics Diagnostics Print Config. Dump Mod e Rotate Cutter Exit 3.3.1 Print Config. This feature is used to print current printer configuration to the label. On the sconfiguration printout, there is a printhead test pattern, which is useful for checking if there is any dot damage on the printhead heater element.

  • Page 44: Dump Mode

    3.3.2 Dump Mode Captures the data from the communications port and prints out the data received by printer. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 45: Rotate Cutter

    3.3.3 Rotate Cutter In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove the jammed paper easily from the cutter. Diagnostics Fwd. Print Config. DOWN: Rev. Dump Mode >...

  • Page 46: Service

    3.5 Service Service Initialization Mileage Info. Exit This feature is used to restore printer settings to defaults and display printer mileage information. 3.5.1 Initialization Service Initialization Initializing ... > Initialization Mileage Info. SELECT Exit MENU The printer settings are restored to defaults as below once printer is initialized. Note : When printer initialization is done, please calibrate the gap or black-mark sensor before printing.

  • Page 47: Mileage Info

    2 (Will be reset. Need to re-calibrate the gap) Bline sensor sensitivity English Language DHCP IP address 3.5.2 Mileage Info. Use this option to check the printed mileage (displayed in meter). Service Mileage:(m) Initialization 4016 > Mileage Info. Labels: (pcs.) Exit 51698...

  • Page 48: Diagnostic Tool

    4. Diagnostic Tool The Diagnostic Utility toolbox allows users to explore and change printer status and settings. Download graphics, fonts, firmware to the printer can be accomplished using this utility, as well as creating bitmap fonts. The Diagtools can be used to send additional commands to the printer and troubleshoot any issues during use.

  • Page 49: Printer Function (Calibrate Sensor, Ethernet Setup, Rtc Setup

    4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The Printer Functions group provides the following options: Function Description Initializes the printer, restoring factory default Factory Default settings.

  • Page 50: Troubleshooting

    5. Troubleshooting 5.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 51 * Re-connect cable to interface. * If using serial cable, - Please replace the cable with pin to pin connected. - Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1. * If using the Ethernet cable, - Check if the Ethernet RJ-45 connector green LED is lit on..
  • Page 52 * Reload the supply. * Ribbon and media is loaded incorrectly * Clean the printhead. * Dust or adhesive accumulation on the * Clean the platen roller. printhead. * Adjust the print density and print speed. * Print density is not set properly. * Run printer self-test and check the printhead Poor Print Quality * Printhead element is damaged.
  • Page 53 Gray line on the blank * The printhaed is dirty. * Clean the printhead. * The platen roller is dirty. * Clean the platen roller. label * Turn off and on the printer to skip the dump * The printer is in Hex Dump mode. mode.

  • Page 54: Mechanism Fine Adjustment To Avoid Ribbon Wrinkles

    5.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc.
  • Page 55 Adjust the print head pressure adjustment knobs Adjust the print head pressure adjustment knobs Left knobs Right knobs The print head pressure adjustment knob has 5 The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment levels of settings.

  • Page 56: Maintenance

    6. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab (Head cleaner pen) Lint-free cloth Vacuum / Blower brush 100% ethanol 2. The cleaning process is described as following Printer Part Method Interval...
  • Page 57 Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head. Regularly clean the printhead and supply sensors once change a new ribbon to keep printer performance and extend printer life.

  • Page 58: Revise History

    Revise History Date Content Editor Camille Revise troubleshooting section 2008/12/17 Revise 2.1 section (Add ribbon take up paper core) Camille 2009/3/4 Revise recommended SD card specification list (2.2.3 section) Camille 2009/3/9 Revise section 1.2 Camille 2009/3/23 Revise section 1.2 Camille 2009/4/7 Revise section 1.2 and 2.2.2 Camille...
  • Page 59 No. 35, Sec. 2, Ligong 1st Rd., Wujie Town 11F, No. 205, Sec. 3, Beishin Rd., Shindian City, , I-Lan County 268, Taiwan, R.O.C. Taipei 231, Taiwan, R.O.C. TEL: +886-3-990-6677 TEL: +886-2-8913-1308 FAX: +886-3-990-5577 FAX: +886-2-8913-1808 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com...

Table of Contents