Blackberry 8100 User Manual page 81

• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
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