Page 1 User Guide...
Page 3: Table Of Contents
Create a link for a PIN ..........................12 Expand a folder ............................. 12 Collapse a folder ............................ 12 BlackBerry Basics shortcuts ........................12 No application opens when I press a Convenience key ................13 Shortcuts ............................14 BlackBerry Basics shortcuts ........................12 Phone shortcuts .............................
Page 4 Call forwarding ............................30 Call blocking ............................31 Fixed dialing ............................32 Smart dialing ............................34 TTY support ............................34 Phone settings ............................35 Phone shortcuts ............................. 15 Phone troubleshooting ..........................37 Voice dialing ............................24 Make a phone call using a voice command ....................24 Check your phone number using a voice command ..................
Page 5 Message list settings ..........................54 Message shortcuts ..........................16 Message troubleshooting ......................... 56 PIN messages ............................. 60 PIN message basics ..........................60 Sent messages ............................48 Message list settings ..........................54 Message shortcuts ..........................16 Message troubleshooting ......................... 56 SMS messages ............................ 69 SMS text message basics ........................
Page 6 Delete a saved search ........................... 100 Search for messages by contact or subject ....................100 Search for text in a message, attachment, web page, or memo ..............47 Search for organizer data and messages that contain specific information ............ 101 Search shortcuts ............................
Page 7 Applications ............................129 Download an application ........................129 View properties for an application ......................129 Delete an application ..........................129 View the size of an application database ....................129 Application troubleshooting ........................129 Media ..............................130 Media files and folders .......................... 130 Media file management .........................
Page 8 Notification profiles ........................... 174 Notification basics ..........................174 LED notification ........................... 176 Custom notification ..........................177 Notification profile troubleshooting ......................179 BlackBerry Messenger ........................180 Contacts ............................. 180 Conversations ............................182 Availability ............................184 Display and keyboard ........................185 Backlighting ............................185...
Page 9 Keyboard settings ..........................186 Themes .............................. 187 Application list ............................. 188 Display troubleshooting ......................... 189 Language ............................190 Set the display language ........................190 Add or delete a display language ......................190 About typing input languages ........................92 Set the typing input language ........................92 Turn off the shortcut for switching typing input languages .................
Page 10 Check the high scores on the BrickBreaker web site .................. 213 Service books ............................ 214 About service books ..........................214 Accept a service book .......................... 214 Delete a service book ........................... 214 Troubleshooting ..........................215 BlackBerry Basics troubleshooting ......................215...
Page 11 Phone troubleshooting ..........................37 Voice dialing troubleshooting ........................40 Camera troubleshooting .......................... 43 Message troubleshooting ......................... 56 Typing troubleshooting ........................... 98 Attachment troubleshooting ........................109 Synchronization troubleshooting ......................113 Browser troubleshooting ........................128 Media troubleshooting ........................... 139 Map troubleshooting ..........................144 Contact troubleshooting ........................
Page 12: Blackberry Basics
Type text using SureType technology 1. Press the letter key for each letter in a word until you have typed the entire word. If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions: •...
Page 13: Switch Typing Input Methods
3. Press the Menu key. 4. Click Save. Turn on standby mode If you are not on a phone call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. 1. Hold the Mute key.
Page 14: About Links
To turn off standby mode, press the Mute key again. About links Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make phone calls, visit web sites, or start composing messages quickly.
Page 15: No Application Opens When I Press A Convenience Key
Move to a list item or menu item • To move to a list item or menu item, type the first letter of the item. Select or clear a check box • To select or clear a check box, click the trackball. Highlight adjacent items •...
Page 16: Shortcuts
Shortcuts BlackBerry Basics shortcuts Move the cursor • To move the cursor, roll the trackball. Exit a screen or move back a page in the browser • To exit a screen or move back a page in the browser, press the Escape key.
Page 17: Phone Shortcuts
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and select an application. Release the Alt key. Return to the Home screen • To return to the Home screen, press the End key. Lock the keyboard or device •...
Page 18: Camera Shortcuts
Check your voice mail • To check your voice mail, hold 1. Type a letter in a number field • To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to type the letter.
Page 19: Typing Shortcuts
• To move down a message, press 8. Typing shortcuts Type a symbol or a special character • To type the alternate character on a key, hold the Alt key and press the character key. • To type an accented or special character, hold the letter key and roll the trackball. Click a selected character.
Page 20: Search Shortcuts
Cut, copy, or paste text • To cut selected text, press the Shift key and the Backspace/Delete key. • To copy the selected text, press the Alt key and click the trackball. • To paste selected text, press the Shift key and click the trackball. Search shortcuts Search for a contact in a list of contacts •...
Page 21: Browser Shortcuts
• To stop a slide show, hold the Escape key. Switch presentation views • To switch presentation views, press the at sign (@) key. Browser shortcuts Insert a period or slash mark in a web page address field • To insert a period (.) in the Go To dialog box, press the Space key. •...
Page 22: Map Shortcuts
• To move to the next item, press 6. • To move to the previous item, press 4. Zoom in to or out from a picture • To zoom in to a picture, press 3. • To zoom out from a picture, press 9. •...
Page 23 2. Type a location in parentheses. 3. Click the trackball. Schedule an appointment For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. • To create an appointment, press the period (.) key. Move around the calendar For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
Page 24: Phone
Phone Phone basics Find your phone number 1. Open the phone. In the My Number field, your phone numbers appears. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. •...
Page 25: Emergency Calls
About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
Page 26: Volume
• To decrease the volume, press the Volume Down key. Set the default volume for calls Your BlackBerry® device uses the default volume for all calls, even if you adjusted the volume during a previous call. 1. In the phone, press the Menu key.
Page 27 2. Say "Check my phone number". Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider for more information. Change the voice dialing language if your spoken language is different than the display language on your device.
Page 28: Voice Mail
• To change the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. Help your device recognize certain numbers You can help your device recognize the way you say certain numbers. 1.
Page 29: Conference Calls
1. In the phone, press the Menu key. 2. Click View Speed Dial List. 3. Click an unassigned key. 4. Click New Speed Dial. 5. Click a contact. Change a speed dial number 1. In the phone, press the Menu key. 2.
Page 30: Caller Id
Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call 1. During a conference call, press the Menu key. 2. Click Transfer. Caller ID Add a caller ID picture for a contact 1.
Page 31: Call Logs
4. Highlight the type of calls to store in a message list. 5. Press the Space key. Note: Your BlackBerry® device stores call logs for 30 days. To stop viewing call logs in a message list, in the phone options, click Call Logging. Highlight None.
Page 32: Call Waiting
3. Click View History. 4. Press the Menu key. 5. Click Forward. Delete call log notes 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Edit Notes. 6.
Page 33: Call Blocking
• Verify that your wireless service provider plan includes this service. • Verify that your wireless service provider has set up your SIM card for this service. Forward calls Verify that you have call forwarding phone numbers. 1. In the phone, press the Menu key. 2.
Page 34: Fixed Dialing
About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another network.
Page 35 If your wireless service provider plan includes SMS, you can also send SMS text messages to contacts on your FDN list. Fixed dialing prerequisites • Verify that your wireless service provider has set up your SIM card for this service. •...
Page 36: Smart Dialing
3. Click Smart Dialing. 4. In the Number field, type the main phone number for an organization. 5. Set how long the BlackBerry® device waits before dialing an extension. 6. In the Extension Length field, set the default length for extensions.
Page 37: Phone Settings
You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. When you turn on TTY mode and connect a TTY device to your BlackBerry® device, your device converts calls that you receive to text. Then your device sends the message to your TTY device for you to read.
Page 38: Phone Shortcuts
3. Click General Options. 4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, set the Phone List View field to Name. •...
Page 39: Phone Troubleshooting
I cannot make or receive calls 1. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Page 40 • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your BlackBerry device has an adequate level of wireless coverage. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the device supports this feature and that you have paired the Bluetoothdevice with your BlackBerry device.
Page 41: Voice Dialing
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the device supports this feature and that you have paired the device with your BlackBerry® device. 1. In voice-activated dialing, wait for the sound.
Page 42: Adjust The Sensitivity Level For Voice Commands
1. In the device options, click Voice-Activated Dialing. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. Adjust the sensitivity level for voice commands Sometimes your device might not recognize the contacts or phone numbers that you say. 1.
Page 43 • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your BlackBerry device has an adequate level of wireless coverage. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the device supports this feature and that you have paired the Bluetoothdevice with your BlackBerry device.
Page 44: Camera
Camera Zoom in to or out from a subject 1. In the camera, perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. Take a picture 1. In the camera, click the trackball. 2.
Page 45: Set Picture Quality
3. Set the Picture Size field. 4. Press the Menu key. 5. Click Save. Set picture quality 1. In the camera, press the Menu key. 2. Click Options. 3. Set the Picture Quality field. 4. Press the Menu key. 5. Click Save. Set white balance Lighting conditions can affect the colors in pictures.
Page 46 I cannot save pictures Your BlackBerry® device memory or media card might not have enough available memory to save pictures. 1. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device.
Page 47: Email Messages
Open a message 1. In a message list, click a message. Note: If your BlackBerry® device is integrated with more than one email account, you might be able to open messages from the message list for a specific email account.
Page 48 2. Press the Menu key. 3. Click Delete Prior. Note: When your email messages are reconciled between your BlackBerry® device and your email account, any email messages that you have deleted from your device using Delete Prior are not deleted from your email account.
Page 49: Email Message Folders
1. Add, change, or delete the email message folder in the email account on your computer. If you have turned on wireless email reconciliation, your BlackBerry® device receives changes that you make to email message folders on your computer over the wireless network.
Page 50: Sent Messages
• To resend the message without editing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 51: Filters
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If your device is associated with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online Help for more information.
Page 52 Email message filter options From: Specify one or more contacts or email addresses that the email message filter should look for in the From field of messages. Separate multiple contacts or email addresses with semi-colons. Use an asterisk (*) to specify only a part of the contact name or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should look for in the Sent To field of messages.
Page 53: Email Message Forwarding
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If your device is associated with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online Help for more information.
Page 54 To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service account. See the BlackBerry Internet Service Online Help for more information.
Page 55: Message Settings
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. If your device is associated with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online Help for more information.
Page 56: Message List Settings
5. Click Save. Delete the disclaimer from a message If your BlackBerry® device is associated with an email account that uses the BlackBerry Enterprise Server version 4.0 or later, your system administrator might apply a disclaimer to the top of your email messages.
Page 57 BlackBerry Internet Service. When you do this, more than one message list might appear on your device. You might be able to open messages from the specific message list for an email account and send messages from your device using the address for that email account.
Page 58: Message Shortcuts
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. Hide the new or unopened message indicator 1. In a message list, press the Menu key. 2.
Page 59 1. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 60 If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a new message from a folder in your email account other than your inbox, the message is filed and does not appear in a message list.
Page 61 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 62: Pin Messages
A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.
Page 63 2. Click Add Bcc:. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. 4. Click Continue. Set the importance level for a message 1. When composing a message, press the Menu key. 2.
Page 64: Sent Messages
• To resend the message without editing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 65: Message List Settings
1. In a message, highlight the message. 2. Press the Menu key. 3. Click Delete. Hide sent messages 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Set the Hide Sent Messages field to Yes. 5.
Page 66: Message Shortcuts
To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service account. See the BlackBerry Internet Service Online Help for more information.
Page 67: Message Troubleshooting
I cannot send messages 1. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 68 If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a new message from a folder in your email account other than your inbox, the message is filed and does not appear in a message list.
Page 69 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 70 .midi file). • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
Page 71: Sms Messages
SMS text messages as PIN or email messages. Find your SMS number 1. Open the phone. The My Number field displays your phone number. If your BlackBerry® device is enabled for SMS text messaging, this number is also your SMS number. Open a message 1.
Page 72 2. Press the Menu key. 3. Click Delete Prior. Note: When your email messages are reconciled between your BlackBerry® device and your email account, any email messages that you have deleted from your device using Delete Prior are not deleted from your email account.
Page 73: Sent Messages
Cell broadcasting About cell broadcasting Cell broadcasting enables wireless service providers to use SMS to send information to all BlackBerry® devices in a specified geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Page 74 Cell broadcasting prerequisites • Verify that your wireless service provider supports this feature. • Verify that your wireless service provider has provided you with access to a cell broadcast channel. Turn on cell broadcasting 1. In the device options, click Advanced Options. 2.
Page 75: Message Settings
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. Any SMS text messages on your SIM card are deleted after the BlackBerry device imports them to the message list.
Page 76: Message List Settings
3. Press the Menu key. 4. Click Save. Set the wireless network type you use to send SMS text messages Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Network to Send Over field. 3.
Page 77 BlackBerry Internet Service. When you do this, more than one message list might appear on your device. You might be able to open messages from the specific message list for an email account and send messages from your device using the address for that email account.
Page 78: Message Shortcuts
To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service account. See the BlackBerry Internet Service Online Help for more information.
Page 79: Message Troubleshooting
I cannot send messages 1. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 80 If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a new message from a folder in your email account other than your inbox, the message is filed and does not appear in a message list.
Page 81 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 82: Mms Messages
You can only send non-recurring appointments in MMS messages. If you attach a meeting, the attendees are removed. MMS prerequisites • Verify that your BlackBerry® device supports MMS. • Verify that your wireless service provider plan includes MMS messaging. • Contact your system administrator or wireless service provider for more information.
Page 83 6. Press the Menu key. 7. Click Send. Note: Depending on your wireless service provider, MMS templates might be available for your BlackBerry® device. Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key.
Page 84 2. Press the Menu key. 3. Click Delete Prior. Note: When your email messages are reconciled between your BlackBerry® device and your email account, any email messages that you have deleted from your device using Delete Prior are not deleted from your email account.
Page 85: Mms Message Attachments
To search for the next instance of the text, press the Menu key. Click Find Next. View messages in a specific folder 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder. MMS message attachments Attach a media file to an MMS message 1.
Page 86: Message List Settings
The Estimated Size field displays the size of the MMS message. Set when you receive MMS messages You can set your BlackBerry® device to stop receiving MMS messages when roaming. 1. In the device options, click MMS. 2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
Page 87 BlackBerry Internet Service. When you do this, more than one message list might appear on your device. You might be able to open messages from the specific message list for an email account and send messages from your device using the address for that email account.
Page 88 See the BlackBerry Internet Service Online Help for more information on adding email accounts. Use one message list or multiple message lists By default, your BlackBerry® device them determines whether SMS text messages appear in the same message list as email messages.
Page 89: Message Shortcuts
To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service account. See the BlackBerry Internet Service Online Help for more information.
Page 90: Message Troubleshooting
I cannot send messages 1. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 91 If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a new message from a folder in your email account other than your inbox, the message is filed and does not appear in a message list.
Page 92 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 93: Typing
Type text using SureType technology 1. Press the letter key for each letter in a word until you have typed the entire word. If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions: •...
Page 94: Typing Basics
You can set a typing input language to use when you type. This setting is different from the display language. When you set a typing input language, AutoText and other typing settings change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English.
Page 95 Type an accent or special character 1. To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. Create a link for a PIN 1. When typing text, type pin: before typing the PIN. Cut or copy text 1.
Page 96: Autotext
AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations.
Page 97: Word List
About the custom word list If you type a word or letter combination that the BlackBerry® device does not recognize, the device adds the word or letter combination to the custom word list. You can also add words or letter combinations manually to the custom word list.
Page 98 4. Click Clear Custom Wordlist. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device is designed to recognize contacts when you type them. 1. In the device options, click Language. 2. Click Input Options.
Page 99: Typing Shortcuts
3. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off. 4. Press the Menu key. 5. Click Save. Typing shortcuts Type a symbol or a special character • To type the alternate character on a key, hold the Alt key and press the character key. •...
Page 100: Typing Troubleshooting
• To cancel a text selection, press the Escape key. Cut, copy, or paste text • To cut selected text, press the Shift key and the Backspace/Delete key. • To copy the selected text, press the Alt key and click the trackball. •...
Page 101: Search
Message: Type text that the search should find in the body of messages. Service: If your BlackBerry® device is associated with more than one email account, specify the type of email account from which the search should find messages. Folder: Specify the folders in which the search should find messages.
Page 102: View A List Of Saved Searches
Specify the types of messages that the search should find. Type: Specify which messages the search should find. View a list of saved searches 1. In a message list, press the Menu key. 2. Click Search. 3. Press the Menu key. 4.
Page 103: Search For Text In A Message, Attachment, Web Page, Or Memo
Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear. The BlackBerry® device does not search file attachments if you search messages. To stop a search, press the Escape key.
Page 104: Attachments
• To view document and spreadsheet attachments, verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, BlackBerry Enterprise Server version 4.0 or later for Novell®...
Page 105: Document Attachments
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. When viewing an attachment, click a content link. To return to the attachment, press the Escape key. View properties of an attachment You can view the size, author, publication date, and other attachment properties.
Page 106: Spreadsheet Attachments
You can open password protected .pdf files created with Adobe® Acrobat® 4.0 or earlier. 1. Highlight the attachment. 2. Press the Menu key. 3. Click Password. 4. Type the password. 5. Click the trackball. View a table in a document 1.
Page 107: Media Attachments
• To view the previous worksheet, click Prev Sheet. Switch to a specific worksheet Verify that you have opened the full content of the attachment. 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. 3. Highlight a worksheet. 4.
Page 108: Presentation Attachments
Reopen a picture attachment 1. In a message, click the picture attachment. Play a .wav attachment Verify that your device is associated with an email account that uses BlackBerry Enterprise Server version 4.1 Service Pack 2 or later. 1. Open the .wav file.
Page 109: Vcard Attachments
BlackBerry® device address books. When you open a message that contains a vCard contact attachment, a book icon appears at the bottom of the message with the name of the...
Page 110: Attachment Shortcuts
Open a vCard contact attachment 1. In a message, click a vCard® contact attachment. Add a contact to your address book from a vCard contact attachment 1. In a vCard® contact attachment, press the Menu key. 2. Perform one of the following actions: •...
Page 111: Attachment Troubleshooting
• To switch presentation views, press the at sign (@) key. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to retrieve from the messaging server to your BlackBerry® device. 1. To retrieve the content, click the skipped content bar.
Page 112: Synchronization
• If your BlackBerry® device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports this feature. • If your device is associated with an email account that uses the BlackBerry Enterprise Server, verify that the email account uses BlackBerry Enterprise Server version 3.6 or later for Microsoft®...
Page 113: Wireless Data Synchronization Prerequisites
Synchronization field to No. About synchronization conflicts A conflict in your organizer data might occur if you edit the same item on your BlackBerry® device and in your email application before synchronization occurs. If you turn on wireless data synchronization, the information in your email application should automatically take precedence over the data on your device when a conflict occurs.
Page 114: About Backing Up And Restoring Device Data
Backup and Restore tool. See the BlackBerry Desktop Software Online Help for more information. If your device is integrated with an account that uses BlackBerry Enterprise Server version 4.0 or later and you switch to a different BlackBerry device, load new BlackBerry Device Software, or delete your device data, synchronized organizer data might be restored to your device using the Enterprise Activation feature.
Page 115: Empty The Deleted Items Folder On Your Computer From Your Device
Empty the deleted items folder on your computer from your device Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 3.6 for Microsoft® Exchange, with wireless email reconciliation turned on. 1. In a message list, press the Menu key.
Page 116 For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer. The birthday field is a date field in the email application on your computer.
Page 117: Browser
Server version 4.1 or later, you can use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options.
Page 118 • Highlight a web address. Press the key. Click Edit. Change the web address. Press key. 4. Click OK. Follow a link 1. Click a link. Move back or forward a web page 1. On a web page, press the Menu key. 2.
Page 119: Links, Pictures, And Web Page Addresses
Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Hide the browser 1. In the browser, press the Menu key. 2.
Page 120: Web Page Requests
3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. Forward a web page address 1. On a web page, press the Menu key. 2.
Page 121: Bookmarks
Save a web page request to a message list 1. When a web page is loading, press the Menu key. 2. Click Save Request. Save a web page to a message list 1. On a web page, press the Menu key. 2.
Page 122 7. Press the Menu key. 8. Click Accept. File a bookmark 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Move Bookmark. 6. Roll the trackball to the new location. 7.
Page 123: Web Feeds
2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder You can delete folders that you create in the bookmark list. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content.
Page 124: Browser Settings
3. Click Read Story. Mark a web feed title as opened or unopened 1. In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1.
Page 125 3. Click Cache Operations. 4. Click Clear History. Turn on JavaScript support Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, press the Menu key.
Page 126: Browser Security
5. Click Save. Set the character encoding for web pages By default, your BlackBerry® device is designed to use the optimal character encoding for a web page. 1. On a web page, press the Menu key. 2. Click Set Encoding.
Page 127 BlackBerry Enterprise Server. About WTLS WTLS is designed to protect data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Data transmissions between your browser and the WAP gateway uses WTLS.
Page 128: Browser Push
Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new message might appear in your messages list or, if you have an icon or list item on the Home screen for the web application, the web application might change to indicate that new information is available.
Page 129: Browser Shortcuts
2. Click Browser Push. 3. Select the Enable Push check box. 4. If you do not want your BlackBerry® device to accept push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service, clear the Enable MDS Push check box.
Page 130: Browser Troubleshooting
• Verify that your BlackBerry® device is connected to the wireless network. • The location and name of the browser on your BlackBerry device might change depending on your theme. See the printed documentation that came with your device for more information.
Page 131: Applications
• Verify that your device has enough memory to load the application. • If your device is associated with an email account that uses the BlackBerry Enterprise Server, verify that the feature is available to you. Contact your system administrator for more...
Page 132: Media
In the media application, you can open media files, such as videos, ring tones, pictures, or songs, that are stored in media folders in your BlackBerry® device memory or in a media card that you have inserted in to your device. You might have some preloaded media files, including background pictures and ring tones, in a Preloaded Media folder on your device.
Page 133: Media File Management
The Explore option in the Media application is designed to give you an alternate view of files on your BlackBerry® device. This view is similar to the view you see in the BlackBerry Media Manager tool in the BlackBerry Desktop Software.
Page 134 About transferring media files You can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device, or you connect your BlackBerry® device to your computer to transfer files between your device and your computer .
Page 135: Videos And Pictures
Videos and pictures Play a video Video files must be encoded as MPEG-4 Part 2 Simple Profile or H.263. Play video files, such as .avi, .mov, .mp4, or .3gp from your device memory or a media card. 1. In the media application, open the folder that contains the video that you want to play. 2.
Page 136 The picture turns 90 degrees in a clockwise direction. Pan a picture Verify that you have zoomed in to the picture. 1. Roll the trackball. View pictures as a slide show 1. In the media application, open a media folder that contains pictures. 2.
Page 137: Music And Ring Tones
Play audio files, such as .aac, .amr, .m4a, .midi, .mp3, or .wav, from your device memory or a media card. You can use other applications on your BlackBerry® device while the music plays. 1. In the media application, open the media folder that contains the music that you want to play.
Page 138 Repeat songs in a media folder 1. In the media application, open the media folder that contains the music that you want to play. 2. Perform one of the following actions: • To repeat all of the songs in the media folder, press the Menu key. Click Play Folder. •...
Page 139: Media Card Settings
Media card settings About media cards Insert a microSD media card in to your BlackBerry® device to extend the memory that is available on your device for storing media files such as videos, ring tones, pictures, or songs. See the printed documentation that came with your device for more information about inserting a media card in to your device.
Page 140: Media Shortcuts
2. Click Media Card. 3. Perform one of the following actions: • To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.
Page 141: Media Troubleshooting
I cannot open a media file on my media card Try performing the following actions: • If you are attemping to access the media card through the Media application and your BlackBerry® device is connected to your computer, turn off mass storage mode or disconnect your device from the computer.
Page 142 In the media card options, set the Encryption Mode field to None or Security Password. My BlackBerry device does not use the correct ring tone or Home Screen picture Try performing the following action: •...
Page 143: Maps
Maps Map basics Pan a map • Roll the trackball. Zoom in to or out from a map 1. On a map, click the trackball. 2. Click Zoom. 3. Perform one of the following actions: • To zoom in, roll the trackball up. •...
Page 144 2. Click Email Location. Track your movement on a map If your BlackBerry® device does not have an internal GPS receiver, verify that you have paired your BlackBerry device with a Bluetooth® enabled GPS receiver. 1. On a map, click the trackball.
Page 145: Location Bookmarks
4. Press the Menu key. 5. Click Save. Switch map views You can view maps in Map view, view directions in Route Review view, or track your movement in GPS view. 1. When viewing directions or tracking your movement on a map, press the Space key. Clear the map cache 1.
Page 146: Map Troubleshooting
• To view or hide status information at the top of a map, press the exclamation point (!) key. Map troubleshooting I cannot view a location 1. Verify that no punctuation marks appear in the location information. Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads new location information.
Page 147: Contacts
3. Type a field name. 4. Press the Enter key. You can synchronize custom fields on your BlackBerry® device with the email account on your computer. See the BlackBerry Desktop Software Online Help for more information about synchronizing custom fields.
Page 148 Profile exceptions are shared between the address book and the profiles list and changes made in one application are made in the other application. Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 149: Mailing Lists
Mailing lists Create a mailing list 1. In the address book, press the Menu key. 2. Click New Group. 3. Type a name for the mailing list. 4. Click the trackball. 5. Click Add Member. 6. Click a contact. 7. To add another contact, repeat steps 4 through 6. 8.
Page 150: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes® as your email application, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in your email application.
Page 151 Categories are shared between the address book, the task list, and the memos list and changes that are made in one application are made in all applications. Create a category for contacts, tasks, or memos 1. In the address book, task list, or memo list, press the Menu key. 2.
Page 152: Address Lookup
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 153: Contact List Settings
Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. In the address book, press the Menu key. 2. Click SIM Phone Book. 3. Click the trackball. 4.
Page 154: Contact Troubleshooting
3. Set the Sort By field. 4. Press the Menu key. 5. Click Save. Set display options for contacts You can sort how your contacts appear in all applications, including the message list, the address book, calendar, or phone. Contacts can be sorted by last name or first name. 1.
Page 155 For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer. The birthday field is a date field in the email application on your computer.
Page 156: Calendar
Calendar basics About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments.
Page 157: Meetings
9. Click the trackball. 10. Click Save. Recurrence fields Every: Specify the frequency of the daily, weekly, or monthly recurring appointment. Relative Date: Specify whether the monthly or yearly recurring appointment recurs on a relative date (for example, on the last Friday of each month). End: Specify when the recurring appointment ends.
Page 158: Calendar Settings
Respond to a meeting invitation 1. In an open meeting invitation, press the Menu key. 2. Click one of the following menu items: • Accept or Accept with Comments • Tentative or Tentative with Comments • Decline or Decline with Comments Note: If you delete a meeting invitation from the message list before you accept or decline it, the meeting is deleted from your desktop calendar.
Page 159 1. In the calendar, press the Menu key. 2. Click Options. 3. Set the Initial View field. 4. Press the Menu key. 5. Click Save. Set the default reminder time for calendar entries 1. In the calendar, press the Menu key. 2.
Page 160: Calendar Shortcuts
4. Press the Menu key. 5. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days you set. To restore the appointments, set the Keep Appointments field to a longer period of time. Any appointments in your calendar during that period of time appear in your device calendar.
Page 161: Calendar Troubleshooting
Some characters in calendar entries do not appear correctly after synchronization If you create calendar entries on your BlackBerry® device that contian special characters or accents, your computer might not support these characters. 1. On your computer, verify that you have the correct default code page set and that you have proper font support installed on your computer.
Page 162: Tasks
Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task details. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.
Page 163: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes® as your email application, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in your email application.
Page 164: Task List Settings
1. When creating or editing a contact, task, or memo, press the Menu key. 2. Click Categories. 3. Highlight a category. 4. Press the Space key. 5. Press the Menu key. 6. Click Save. Sort contacts, tasks, or memos items by category 1.
Page 165 1. In the calendar or task list, press the Menu key. 2. Click Options. 3. Set the Snooze field. 4. Press the Menu key. 5. Click Save. View tasks in the calendar 1. In the calendar, press the Menu key. 2.
Page 166: Memos
Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type a title. 4. Type the body of the memo. 5. Press the Menu key. 6. Click Save. Change a memo 1.
Page 167: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes® as your email application, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in your email application.
Page 168: Memo List Settings
3. Highlight a category. 4. Press the Menu key. 5. Click Clear Selection. 6. Press the Menu key. 7. Click Save. Delete a category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3.
Page 169: Alarm
About the alarm In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the alarm to sound on weekends, set a snooze time for the alarm, and adjust the alarm volume.
Page 170: Calculator
Calculator Use the calculator • To press a button on the calculator, press the corresponding key on the keyboard. • To use the alternate function on a key, press the Alt key and the corresponding key on the keyboard. Convert a measurement 1.
Page 171: Bluetooth Technology
4. If required, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device. Connect to a Bluetooth enabled device Verify that the Bluetooth® radio is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.
Page 172: Bluetooth Technology Settings
Switch to a paired Bluetooth enabled device during a call Verify that the Bluetooth® radio is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. During a call, press the Menu key. 2. Click Activate <Bluetooth device>.
Page 173: Bluetooth Technology Troubleshooting
1. In the device options, click Bluetooth. 2. Press the Menu key 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key 6. Click Save. Turn off Bluetooth connection notification 1.
Page 174 If the Bluetooth® enabled device with which you are pairing has no screen where you can type a passkey, the passkey might already be defined. 1. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000. My list of paired Bluetooth enabled devices does not appear 1.
Page 175: Date And Time
• If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry. • If you have set the Date/Time Source field to Network or BlackBerry, on the Date/ Time screen, press the Menu key. Click Update Time.
Page 176: Notification Profiles
Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preset profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
Page 177 6. Press the Menu key. 7. Click Save. Delete a notification profile You cannot delete the preset profiles. 1. In the profile list, click Advanced. 2. Highlight a profile. 3. Press the Menu key. 4. Click Delete. Set the same ring tone for all notification profiles 1.
Page 178: Led Notification
When you receive a phone call, and your active notification profile uses a ring tone, the trackball lights flash. LED notification LED notification The LED light on the top of your BlackBerry® device flashes in different colours to indicate different states. Green: You are in a wireless coverage area.
Page 179: Custom Notification
Loud profile for incoming messages and phone calls from a specific contact, regardless of your active profile. Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the profile exception list. If you create multiple notification profile exceptions that include the same contact, place the profile exception that you want your device to apply first higher in the list.
Page 180 Profile exceptions are shared between the address book and the profiles list and changes made in one application are made in the other application. Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 181: Notification Profile Troubleshooting
My device is vibrating more times than expected For phone calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 182: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.
Page 183 4. Press the Menu key. 5. Click Save. Note: If you use the ™ for IBM® Lotus® Domino® or Novell® GroupWise® or BlackBerry® Internet Service™, and you set the Allow Forwarding of Requests field to No, when you send an invitation and the recipient accepts, you might not receive notification indicating that the recipient has accepted.
Page 184: Conversations
Note: You must move your contacts out of a group before you can delete that group. Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 185 1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Set the Vibrate When Receiving a Ping field to No.
Page 186: Availability
1. During a conversation, press the Menu key. 2. Click End Conversation. Change your display name 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Edit My Info. 3. Type a display name. 4. Click OK.
Page 187: Display And Keyboard
Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting levels. The device is also designed to adjust the backlighting level automatically as the lighting level in your environment changes.
Page 188: Keyboard Settings
Download a Home screen background Verify that your wireless service provider supports this feature. 1. In a picture list, press the Menu key. 2. Click Download Images. Set the display font 1. In the device options, click Screen/Keyboard. 2. Set the font information. 3.
Page 189: Themes
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.
Page 190: Application List
3. Press the Menu key. 4. Click Delete. Download a theme Verify that your wireless service provider supports this feature. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes. Application list Move an application icon on the Home screen Verify that your theme displays all applications as icons on the Home screen.
Page 191: Display Troubleshooting
Press the Menu key. Click Hide Application. Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. • To turn on the screen, press a key.
Page 192: Language
3. Press the Menu key. 4. Click Save. Add or delete a display language 1. See the BlackBerry Desktop Software Online Help for more information about adding and removing languages using the BlackBerry® Application Loader tool. About typing input languages You can set a typing input language to use when you type.
Page 193: Set The Voice Dialing Language
Language troubleshooting Some characters do not appear correctly on my device • The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry® device might not support the characters. Contact your system administrator or wireless service provider for more information.
Page 194: Wireless Network Coverage
The preferred wireless network list allows you to control the order in which these other wireless networks are used. Your BlackBerry® device scans for the wireless networks on this list first when you travel.
Page 195: Add A Wireless Network To The Preferred Wireless Network List
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to the BlackBerry® device, click Select From Known Networks. Click a wireless network. Click Select Network.
Page 196: Turn Off Email, Pin, Browser, And Mms Services
Depending on your wireless service provider plan, you might be able to turn off the email, PIN, browser and MMS services of your BlackBerry® device so that only phone calls and SMS messages are available. Contact your wireless service provider for more information.
Page 197: Wireless Network Coverage Troubleshooting
• Verify that you have turned on the connection to the wireless network. On the Home screen or in the application list, click Turn Wireless On. • If you were traveling and you selected a network manually, your BlackBerry® device remains connected to that network until you select your home network again. In the device options,...
Page 198: Power And Battery
Power and battery Turn off your device • If you have not set your BlackBerry® device to turn on and off automatically at specific times, press the Power button. • If you have set your device to turn on and off automatically at specific times, press the Power button.
Page 199 • Lower the brightness of the backlighting. • Turn off the flash on the camera. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. • Charge your device regularly.
Page 200: Sim Card
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 201: Delete A Sim Card Contact
Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device.
Page 202: Change The Sim Card Pin Code
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. Contact your wireless service provider for more information. Change the SIM card PIN code Verify that you have turned on SIM card PIN code security. 1.
Page 203: Security
Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you attempt to type your password again, the characters that you type appear on the screen.
Page 204: Encryption
Encryption About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 205: Password Keeper
5. Click Regenerate Encryption Key. About content compression Content compression is designed to reduce the size of the data that is stored on your BlackBerry® device while maintaining the integrity of that data. If content compression is turned on, your device compresses all device data, including calendar entries, tasks, memos, contacts, and messages.
Page 206 2. Click New. 3. Type password information. 4. Click the trackball. 5. Click Save. Generate a random password 1. In the password keeper, press the Menu key. 2. Click New. 3. Type a title for the password. 4. Click the trackball. 5.
Page 207: Advanced Security
About security self tests The security self tests application is designed to verify that security software is implemented properly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. In the device options, click Security Options.
Page 208: Smart Cards
Smart cards About smart password entry If you use two-factor authentication and your BlackBerry® device password or authenticator password is numeric, you might be able to use smart password entry in some password fields. When you turn on smart password entry, your device remembers whether the last password that you typed in a password field was numeric and if it was, the next time that you type the password your device applies a numeric filter.
Page 209: Security Troubleshooting
Set an authentication certificate If you use a certificate to authenticate your smart card, the certificate authenticates your smart card each time that you use your smart card to log in to your BlackBerry® device. 1. In the device options, click Security Options.
Page 210 I cannot type a password 1. Verify that you are using the multi-tap typing method. I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. •...
Page 211: Third-Party Application Control
About direct Internet connections for third-party applications Some third-party applications that you install on your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock application might need to connect to the Internet to retrieve the latest prices.
Page 212: Set Permissions For Third-Party Applications
CAUTION: Setting permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. If you are unsure about how changing these settings might affect the operation of the applications on your device, contact your system administrator or wireless service provider for more information.
Page 213: Third-Party Application Data Permission
Files: Set whether third-party applications can access files that you store on your device, such as files that you transfer to your device using the BlackBerry Desktop Software or Bluetooth® technology. Key Store: Set whether third-party applications can access certificates and keys in the key store on your device.
Page 214: Brickbreaker
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 215: Play Brickbreaker
10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, roll the trackball. • To release the ball in catch mode, press the Space key. •...
Page 216: Service Books
Service books About service books Service books determine which services are available on your BlackBerry® device. If your device is integrated with an account that uses the BlackBerry Enterprise Server, your system administrator can send service books to your device that determine whether features such as remote address lookup and wireless calendar synchronization are available.
Page 217: Troubleshooting
Depending on your wireless service provider plan or the type of email account that you have associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry Enterprise Server, some features might not be provisioned or might be restricted by your system administrator.
Page 218: Voice Dialing Troubleshooting
Camera troubleshooting I cannot save pictures Your BlackBerry® device memory or media card might not have enough available memory to save pictures. 1. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device.
Page 219: Message Troubleshooting
I cannot send messages 1. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 220 If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a new message from a folder in your email account other than your inbox, the message is filed and does not appear in a message list.
Page 221 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 222: Typing Troubleshooting
1. Verify that you are using the multi-tap typing method. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to retrieve from the messaging server to your BlackBerry® device. 1. To retrieve the content, click the skipped content bar.
Page 223: Browser Troubleshooting
I cannot open a media file on my media card Try performing the following actions: • If you are attemping to access the media card through the Media application and your BlackBerry® device is connected to your computer, turn off mass storage mode or disconnect your device from the computer.
Page 224: Map Troubleshooting
For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer. The birthday field is a date field in the email application on your computer.
Page 225: Alarm Troubleshooting
If the Bluetooth® enabled device with which you are pairing has no screen where you can type a passkey, the passkey might already be defined. 1. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000. My list of paired Bluetooth enabled devices does not appear 1.
Page 226: Display Troubleshooting
Tune field. Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. • To turn on the screen, press a key. My display settings changed Depending on your theme, items that you have set, such as your font and Home screen background picture might change when you select a new theme.
Page 227: Security Troubleshooting
• Verify that you have turned on the connection to the wireless network. On the Home screen or in the application list, click Turn Wireless On. • If you were traveling and you selected a network manually, your BlackBerry® device remains connected to that network until you select your home network again. In the device options, click Network.
Page 228 Set the default recipient for diagnostic reports If you set the default recipient, your BlackBerry® device sends all reports that you submit to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 229: Legal Notice
Legal notice ©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, 'Always On, Always Connected' and the 'envelope in motion' symbol are registered with the U.S.
Page 230 Third-Party Information and RIM assumes no liability whatsoever in relation to the Third- Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. BlackBerry 8100 Model Number: RBE4xGW Research In Motion Limited 295 Phillip Street...

Blackberry 8100 User Manual

Blackberry Basics

Shortcuts

Phone

Voice Dialing

Camera

Email Messages

PIN Messages

SMS Messages

MMS Messages

Typing

Search

Attachments

Synchronization

Browser

Applications

Media

Maps

Contacts

Calendar

Tasks

Memos

Alarm

Calculator

Bluetooth Technology

Date and Time

Notification Profiles

Blackberry Messenger

Display and Keyboard

Language

Wireless Network Coverage

Power and Battery

SIM Card

Security

Third-Party Application Control

Brickbreaker

Service Books

Troubleshooting

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Blackberry 8100

Summary of Contents for Blackberry 8100