Before Calling Support; Accessing Updates; Websites - HP Aruba 3810M Series Installation And Getting Started Manual

Before Calling Support

To make most efficient use of the support process, you must retrieve the following information
before calling your authorized network reseller or Hewlett Packard Enterprise Support.
Product identification, including mini-GBICs
Details about the switch's status including the software (OS)
version, a copy of the switch configuration, a copy of the
switch Event Log, and a copy of the switch status and
counters information
Copy of your network topology map, including network
addresses assigned to the relevant devices

Accessing updates

Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
To download product updates, go to either of the following:
◦
HP Support Center – Hewlett Packard Enterprise Support Center's Subscription
Service/Support Alerts page:
www.hpe.com/support/e-updates
◦
Software Depot website:
www.hpe.com/support/softwaredepot
To view and update your entitlements, and to link your contracts, Care Packs, and warranties
with your profile, go to the HP Support Center – Hewlett Packard Enterprise More Information
on Access to HP Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
through the HP Support Center – Hewlett Packard Enterprise Support Center. You must
have a Hewlett Packard Enterprise Passport set up with relevant entitlements.
Software updates can be downloaded to the switch through several methods. Switch software
updates are available at http://www.hpe.com/networking/support.
For more information, see the Management and Configuration Guide for your switch on the
Hewlett Packard Enterprise website.

Websites

My Networking Support lookup tool
Hewlett Packard Enterprise Information Library
HP Support Center – Hewlett Packard Enterprise Support
Center
Contact Hewlett Packard Enterprise Worldwide
Information Item
Access to some updates might require product entitlement when accessed
Website
Information Location
The front of the switch and on labels on the
mini-GBICs
Switch console: show tech command
Your network records
Link
www.hpe.com/networking/support
www.hpe.com/info/enterprise/docs
www.hpe.com/support/hpesc
www.hpe.com/assistance
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