Customer Support Services; Before Calling Support - HP J9827A Installation Manual

7 Customer Support Services

If you are having any trouble with your module or switch, Hewlett-Packard Enterprise offers
support 24 hours a day, seven days a week through the use of a number of automated electronic
services. For more information, visit www.hpe.com/networking/support. Additionally, your
HP-authorized network reseller can also provide you with assistance, both with services they
offer and with services offered by HPE.

Before Calling Support

Before calling your networking dealer or HPE Support, to make the support process most efficient,
retrieve the following information:
Information Item
product identification, including the chassis, modules (for the
J9827A module, see the Installation and Getting Started Guide
that came with the Module), and transceivers
details about the switch's status including the OS (software)
version, a copy of the switch configuration, a copy of the switch
Event Log, and a copy of the switch status and counters
information
copy of your network topology map, including network addresses
assigned to the relevant devices
Information Location
the front of the switch, and on the modules and
transceivers
switch console: show tech command
your network records
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