Surge + Diagnostic; Diagnostic Software - SurgeX Defender Series User Manual

5. Troubleshooting: The Surge + Diagnostic and Data Interface Cable contain no user-serviceable parts. Do
not attempt product disassembly, as this will void the product warranty.

5.1 Surge + Diagnostic

Symptom
Red LED On, Green LED Off, No
power at output.
Red LED Off, Green LED Off, No
power at output.
Red LED Off, Green LED On, No
power at output.

5.2 Diagnostic Software

Symptom
Receive error related to .ocx or .dll
file when attempting to start
software.
Part of the program screen is not
visible on the computer monitor.
Software will not connect to Surge
+ Diagnostic.
Software will not send email.
© 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /
Possible Cause
Incorrectly wired branch
circuit outlet. The LCD Event
Monitor will display the nature
of the wiring fault.
No voltage or unacceptable
voltage at branch circuit
outlet, or Surge + Diagnostic
output manually turned Off.
Defective product.
Possible Cause
ActiveX control not installed.
The computer's screen resolution is set too
low.
Correct COM port is not selected, Surge +
Diagnostic Data Interface Cable is not
connected, Serial-USB drivers are not
installed, or Surge + Diagnostic Data
Interface Cable is connected to wrong port
on Surge + Diagnostic.
Email settings are incorrect, computer does
not have an internet connection, ISP blocks
outgoing SMTP communications.
What To Do
Contact a licensed electrician to correct the branch circuit
outlet wiring.
If the LCD Event Monitor is not on, there is no power at
the wall receptacle. If the voltage is unacceptable, the
LCD Event Monitor will display the type of voltage
condition. Use the Diagnostic Software to measure the
voltage at the wall receptacle. Contact a licensed
electrician to troubleshoot the wall receptacle. Use the
Diagnostic Software to manually turn the outlets On.
Alternately, press and release the RST button once to
manually turn the outlets On.
Contact ESP for product replacement at 800.645.9721.
What To Do
Refer to Section 2: Installation
Instructions/Diagnostic Software Installation
and Section 4: Diagnostic Software for
instructions on re-installing the Surge +
Diagnostic Software.
Set the computer's screen resolution to a
minimum of 1024x768.
Verify all connections and
set the correct COM port, as detailed in
Section 2: Installation Instructions.
Verify that email settings are correct. Verify
that the computer is connected to the
internet. Contact ISP regarding policies on
outgoing SMTP communications.
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