SurgeX Defender Series User Manual

Surge protector/power conditioner/ diagnostic software
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Surge Protector/Power Conditioner/
Diagnostic Software
User Manual
120 and 120/230 Volt Models
120V Firmware Revision 1.40 and higher
120/230V Firmware Revision 1.0 and higher
Software Revision 2.7 and higher
© 2013 Electronic Systems Protection, Inc. / www.surgex.com / UM-Surge+Diagnostic-Rev-B

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  • Page 1 Surge Protector/Power Conditioner/ Diagnostic Software User Manual 120 and 120/230 Volt Models 120V Firmware Revision 1.40 and higher 120/230V Firmware Revision 1.0 and higher Software Revision 2.7 and higher © 2013 Electronic Systems Protection, Inc. / www.surgex.com / UM-Surge+Diagnostic-Rev-B...
  • Page 2 User Manual © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 3: Table Of Contents

    4.6 Enhanced Logging Mode ........................19 4.7 Graph Overview & Control ........................20 5. Troubleshooting . 24 5.1 Surge + Diagnostic ..........................24 5.2 Diagnostic Software ..........................24 6. Specifications © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 4 (detailed in Section 4: Diagnostic Software) Technical Support:  To download software and access further product information, visit www.surgex.com  For technical support, please contact SurgeX at 1-800-645-9721 © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 5: Intallation Instructions

    Make sure that the total amperage of all equipment plugged into the Surge + Diagnostic does not exceed the maximum branch circuit rating. Please Note: Exceeding the branch circuit rating will cause the branch circuit breaker to trip. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 6 La PRUDENCE - n’installe pas cet artifice s’il n’y a pas au moins 10 mèters (30pieds) ou plus de fil entre l’issue èlectrique et le comitè de service èlectrique. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 7: Surge + Diagnostic Pc And Driver Installation

    Manual Driver Installation In the event that the automatic driver installation does not function or there is no internet connection, select “Install Drivers” during software installation. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 8: Configure Pc Settings For Com Port

    3. In “BM Options”, change the “Latency Timer” value to 4. 4. Leave all other settings at default. 5. Press “OK”, and then press “OK” again. Close Device Manager. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 9: Diagnostic Software Installation

    “Run As Administrator”. Your PC is now set up correctly to communicate with the Surge + Diagnostic Product Line. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 10: Hardware

    Number of recorded Over-Voltage events iii. Number of recorded Power Outage events Number of recorded Surge events Last recorded Event type Outlet Status (On or OFF): © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 11: Wiring Fault

    Diagnostic will disconnect power to its outlets and display the following information on the LCD Event Monitor (*above the over-voltage shutdown threshold or below the under- voltage shutdown threshold; refer to Section 4: Diagnostic Software for more information): © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 12: Clearing Memory

    The device microcontroller memory may alternately be cleared from within the Diagnostic Software in the following location: “Tools/Clear Device Memory”. See Section 4– 4.3- C: Tools Menu, for details © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 13: Data Interface Cable

    PC. ii. Connect the Surge + Diagnostic Data Interface Cable into the RJ-11 Jack labeled “Data Port” on the front panel. iii. Open Diagnostic Software. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 14: Diagnostic Software

    Press the red button beside “Status” to connect to the Surge + Diagnostic. The Connection Status will change to Green and the top of the screen will indicate that Filter is Connected. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 15: Gui Overview

    Location Textbox: The text entered in the textbox is included with data that is exported to a file. Voltmeter: A real-time AC Voltmeter is displayed in the upper center, which displays the line voltage both numerically and as an analog meter. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 16 (0%, 50%, 150%, and 600%) shown. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 17: Menu Items

    Surge + Diagnostic is connected to a PC with an internet connection and the Surge + Diagnostic software running. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 18 Surge + Diagnostic, the unique chip ID of the microcontroller in the connected Surge + Diagnostic, and ESP’s telephone number for technical support. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 19: Voltage Limit Selection

    During the cycle, a progress bar will appear which will indicate the time until the outlets are turned back e. While the Surge + Diagnostic is performing a power cycle, its LCD Event Monitor will display “cYc” instead of “On” or “OFF”: © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 20: Enhanced Logging Mode

    Surge + Diagnostic will be replaced by a table (“ELM TimeStamps”) displaying the power quality events recorded by the Surge + Diagnostic while in Enhanced Logging Mode. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 21: Graph Overview & Control

    © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 22 The graph will now display the selected area. Press the magnifying glass icon again to restore the original full display. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 23 Point/Line (**/-- button) Toggle: The style of the graph can be toggled between individual data points and linear by pressing the “**/--” button. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 24 To move the cross hair to a different data point, simply position the mouse pointer over the data point of interest. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 25: Surge + Diagnostic

    ISP blocks that the computer is connected to the outgoing SMTP communications. internet. Contact ISP regarding policies on outgoing SMTP communications. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 26: Specifications

    Ground) with a peak amplitude of 500V-700V* or higher and a frequency of 20 kHz or higher. *500V-700V surge voltage amplitude applies to IEEE C62.41 Category B Impulse; surge voltage amplitudes necessary for detection of other surge types may vary. © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...
  • Page 27 ETL Certified to CSA C22.2 No. 8-M1986 (R2008) ** Specifications subject to change without notice ** All listed specifications obtained at an ambient temperature of 25°C © 2013 SurgeX / Electronic Systems Protection, Inc. / Technical Support 800.645.9721 / www.surgex.com /...

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