Section 6 - Where To Get Help; Customer Support Options; Worldwide Web Support; Contacting Troy - Troy-Bilt WindConnect II User Manual

Section 6
Customer
TROY offers several customer support options to assist you in the event you experience difficulties with your
WindConnect II Bluetooth printer adapter, including web support, telephone support, repair services, extended
Support
warranty, and advance replacement.
Options
Worldwide The TROY web site provides answers to many common technical questions and also includes copies of product
manuals and literature, as well as utilities and firmware load images. You can visit the TROY web site at:
Web Support
http://www.troygroup.com.
Contacting
NOTE: Before contacting TROY technical support, please refer to Chapter 5 – Troubleshooting in this manual or
the TROY web site to isolate any problems, and be sure to write down any error messages. Also, make sure that
TROY
you have the serial number of the product (located on the product label) available when you contact TROY
technical support.
To contact TROY directly, use one of the following numbers:
North and South America:
If you need to talk to one of our Technical Support Specialists, our support line is open Monday through Friday,
8 AM to 8 PM, Eastern Standard Time.
U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail:
Europe:
Technical support is available in either German or English from Monday through Thursday, 9 AM to 12 PM and
1 PM to 5 PM, and on Friday from 9 AM to 12 PM and 1 PM to 4 PM.
Phone: +49 (0) 7032-9454-21
E-Mail:
Web:
Corporate Headquarters:
TROY Group, Inc.
2331 South Pullman Street
Santa Ana, CA 92705 USA
(949) 250-3280
WindConnect II Printer Adapter with Bluetooth Technology User's Guide -- Document #40xxx-110 Rev. X3
technicalsupport@troygroup.com
support@troygroup.de
http://www.troygroup.de
Where to Get Help
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