Section 5 - Troubleshooting; Verifying Setup; Verifying Printer Operation - Troy-Bilt WindConnect II User Manual

Section 5
Verifying If you can print a self-test page, your WindConnect II and printer are communicating properly. If you cannot
print a self-test page, verify that the following general requirements are met:
Setup
Verifying
Printer
Operation
WindConnect II Printer Adapter with Bluetooth Technology User's Guide -- Document #40xxx-110 Rev. X3
Ensure your printer already functions properly via a USB or parallel printer cable.
Ensure the appropriate software is installed for your PCMCIA card and/or USB adapter. Ensure the
sending device is within maximum unobstructed range of 10 meters (33 feet). If your sending device is not
able to discover the WindConnect II on the first attempt, try searching for the device more than once. In
many cases a second attempt will prove successful.
Ensure the WindConnect II is in discovery mode (bi-colored LED illuminated solid green, blue LED blinking
slowly). If not, reboot the printer adapter by momentarily removing power from the device and then
restoring power again. Wait for the device to initialize.
Ensure power is supplied to the printer and the WindConnect II. Some printers can supply the required 5
volts to the WindConnect II via pin 18 on the parallel port. Check the documentation supplied with your
printer to determine if you need to use the external power supply that came with your WindConnect II.
Go to the TROY web site for more information: http://www.troygroup.com/wireless.
Print a test page by pressing the test button on the printer adapter for one second. If a test page prints,
your printer and WindConnect II are functioning properly.
If a test page does not print, cycle power to both the printer and WindConnect II. Wait for the printer and
WindConnect II to initialize before attempting to print a test page.
If a test page still does not print, verify that your printer is operating correctly by directly connecting your
printer to a PC via the parallel or USB connection and then printing a test page.
If you cannot get your printer to print, verify that your printer is powered on, is on line, and that no error
conditions exist (out of paper, out of toner or ink, paper jam, etc.). Correct any printer problems as needed
before continuing.
NOTE: When an error occurs on the printer, the print job will be delayed and the WindConnect II will wait
indefinitely for user intervention to clear the error condition on the printer. When the error condition is
cleared and the printer is back on line, the print job will resume.
Ensure the WindConnect II is powered up and ready (solid green LED) and is securely connected via a
USB cable or directly to the parallel port on the printer (depending on your model of WindConnect II). If
the problem persists, contact TROY technical support (refer to Chapter 6 – Where to Get Help).
Troubleshooting
5-1