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Display image
at 5120 x 1440
@ 30Hz at
HDMI port
Monitor
displayed
image at 3840
x 1080 @ 60Hz
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
USB interface
is not working
│
76
Troubleshooting
Not able to
• Due to legacy platform HDMI 1.4 HW
select 5120 x
1440 @ 60Hz
in Graphic
Control Panel
at HDMI Port
Not able to
• Due to legacy platform HW limitation, it does
select 5120 x
1440 in
• To support 5120 x 1440 @ 60Hz, check
Graphic
Control Panel
What You
Experience
USB
• Check that your monitor is turned On.
peripherals
• Ensure USB Selection is set correctly in the
are not
working
• Reconnect the upstream cable to your
• Reconnect the USB peripherals (downstream
• Switch Off and then turn On the monitor
• Reboot the computer.
• Some USB devices like external portable HDD
• Disconnect one upstream USB cable when
bandwidth limitation, it can only support 5120
x 1440 @ 30Hz.
not support 5120 x 1440.
whether the platform meet either one of the
following:
1. DP1.2 or higher.
2. Type-C Alt Mode DP1.2 or higher.
3. HDMI 2.0.
Possible Solutions
USB Selection
menu.
computer.
connector).
again.
require higher electric current; connect the
device directly to the computer system.
using two upstream connections.
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