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Dell UltraSharp U4919DW User Manual

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Dell UltraSharp U4919DW Monitor
User's Guide
Model: U4919DW
Regulatory model: U4919DWb

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  Summary of Contents for Dell UltraSharp U4919DW

  • Page 1 Dell UltraSharp U4919DW Monitor User’s Guide Model: U4919DW Regulatory model: U4919DWb...
  • Page 2 Copyright © 2018 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
  • Page 3: Table Of Contents

    Contents About Your Monitor......6 Package Contents ....... 6 Product Features .
  • Page 4 Setting Up the Monitor ..... .27 Attaching the Stand ......27 Wall Mounting/3rd Party Arm (Optional) .
  • Page 5 Information........78 Contact Dell ........78...
  • Page 6: About Your Monitor

    Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
  • Page 7 Stand Base VESA Cover Screws x 4 for VESA mount Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) USB 3.0 Upstream Cable (Enables the USB Ports on the Monitor) │ About Your Monitor...
  • Page 8 USB Type-C Cable • Quick Setup Guide • Factory Calibration Report • Safety, Environmental, and Regulatory Information │ About Your Monitor...
  • Page 9: Product Features

    Product Features The Dell U4919DW flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 124.46 cm (49-inch) viewable area display (measured diagonally). 5120 x 1440 (32:9) resolution, plus full-screen support for lower resolutions.
  • Page 10: Identifying Parts And Controls

    Identifying Parts and Controls Front View Front panel controls Label Description Power On/Off button (with LED indicator) Function buttons (For more information, see Operating the Monitor) │ About Your Monitor...
  • Page 11: Back View

    M4 x 10 mm screws. Regulatory label Lists the regulatory approvals. Barcode serial number label Refer to this label if you need to contact Dell for technical support. Cable management slot Use to organize cables by placing them through the slot. │...
  • Page 12: Bottom View

    Bottom View Bottom view without monitor stand Label Description AC power connector Connect the power cable. Security lock slot Secures monitor with security lock (security lock not included). HDMI port connector Connect your computer with (1, 2) HDMI cable. DisplayPort in connector Connect your computer with DP cable.
  • Page 13: Monitor Specifications

    USB upstream port Connect the USB cable that came (1, 2) with your monitor to the computer. Once this cable is connected, you can use the USB connectors on the monitor. USB downstream port Connect your USB device. You can only use this connector after you (1, 2, 3, have connected the USB cable to...
  • Page 14 -170° to 170° Pivot NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Dell Display Manager Easy Arrange, Input Manager, Auto Source, etc. (DDM) Compatibility Security...
  • Page 15: Resolution Specifications

    Resolution Specifications Model U4919DW Horizontal scan range 25 kHz to 115 kHz (automatic) (HDMI & DP & USB Type-C alternate mode) Vertical scan range 24 Hz to 86 Hz (automatic) (HDMI & DP & USB Type-C alternate mode) Maximum preset resolution 5120 x 1440 at 60Hz Supported Video Modes Model...
  • Page 16: Electrical Specifications

    VESA, 1600 x 900 60.0 60.0 108.0 VESA, 1920 x 1080 67.5 60.0 148.5 VESA, 2560 x 1440 88.8 60.0 234.4 VESA, 3840 x 1080 66.6 60.0 261.0 88.8 60.0 461.6 VESA, 5120 x 1440 # Requires a graphics card that supports HDMI 2.0. # Requires a graphics card that supports DP1.2 or above.
  • Page 17: Physical Characteristics

    Physical Characteristics Model U4919DW Connector Type • DP1.4, black connector • HDMI2.0 • USB 3.0 • USB Type-C Signal cable type • Digital: Detachable, HDMI, 19 pins • Digital: DisplayPort, 20 pins • Digital: Type-C Port, 24 pins • Universal Serial Bus: USB, 9 pins Dimensions (with stand) Height (extended) 548.6 mm (21.60 inches)
  • Page 18: Physical Characteristics (Continued)

    Physical Characteristics (Continued) Weight Weight with packaging 26.43 kg (58.27 lb) Weight with stand assembly and 17.20 kg (37.92 lb) cables Weight without stand assembly 11.40 kg (25.13 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 5.34 kg (11.77 lb) Front frame gloss Black Frame - 30 gloss unit (max.)
  • Page 19: Power Management Modes

    Power Management Modes If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning.
  • Page 20 Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor. ** Maximum power consumption with max luminance, and USB active.
  • Page 21: Pin Assignments

    Pin Assignments DisplayPort Connector 20-pin Side of the Number Connected Signal Cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │ About Your Monitor...
  • Page 22 HDMI Connector 19-pin Side of the Number Connected Signal Cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...
  • Page 23: Plug And Play Capability

    NOTE: To support USB Type-C Alternate Mode DP 1.4, please ensure the Source computer has Alternate Mode DP 1.4 capability. NOTE: For USB Type-C to DP Adapter information, go to http:// www.dell.com and search P/N: H21XJ. │ About Your Monitor...
  • Page 24: Usb Upstream Connector

    USB Upstream Connector Pin Number 9-pin Side of the Connector SSTX- SSTX+ SSRX- SSRX+ USB Downstream Connector Pin Number 9-pin Side of the Connector SSRX- SSRX+ │ About Your Monitor...
  • Page 25: Usb Type-C Connector

    SSTX- SSTX+ USB Type-C Connector Pin Number Signal Name Pin Number Signal Name TX1+ TX2+ TX1- TX2- VBUS VBUS VCONN SBU1 SBU2 VBUS VBUS RX2- RX1- RX2+ RX1+ USB Ports • 1 x USB Type-C - bottom • 2 x USB 3.0 upstream - bottom •...
  • Page 26: Lcd Monitor Quality And Pixel Policy

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/ monitors.
  • Page 27: Setting Up The Monitor

    Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions.
  • Page 28 5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
  • Page 29 7. Attach the VESA cover to the monitor. a. Insert the cover with the lower part downward. Do NOT attach the latch at this point. b. Tilt to fit the three tabs on the upper part of the cover to the groove of the back of the monitor.
  • Page 30 8. Hold the monitor holders firmly, and lift the monitor carefully to prevent it from slipping or falling. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. │...
  • Page 31 9. Set the monitor in place, and remove the monitor holders from the monitor. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. CAUTION: Do not press on the panel screen when lifting the monitor. │...
  • Page 32: Wall Mounting/3Rd Party Arm (Optional)

    Wall Mounting/3rd Party Arm (Optional) NOTE: Wall Mount Kit/3rd Party Arm Kit is NOT included in this monitor. CAUTION: Do not remove the monitor from the packaging box before attaching the mounting bracket from the Wall Mount Kit/3rd Party Arm Kit.
  • Page 33 2. Hold the monitor holders firmly, and lift the monitor carefully to prevent it from slipping or falling. Attach the monitor to the Wall Mount/3rd Party Arm following its respective instructions. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor.
  • Page 34 4. When using as dual monitor stacked on top of each other, set up must comply to the recommended panel orientation and working angle, as shown. NOTE: In double stacked scenario using 3rd Party Arm, the top monitor should not be rotated 180° (landscape). The monitor should not be orientated at 90°...
  • Page 35: Connecting Your Monitor

    Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1. Turn Off your computer and disconnect the power cable. 2.
  • Page 36: Connecting The Displayport (Dp To Dp) Cable

    • Use the button to select Disable and change the settings. Repeat the above steps to change the HDMI format settings if necessary. Connecting the DisplayPort (DP to DP) cable NOTE: The default out of factory setting in the U4919DW is DP1.4. │...
  • Page 37: Connecting The Usb Type-C Cable

    Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode DP 1.4. • The USB Type-C power delivery compliant port (PD Version 2.0) delivers up to 90 W of power. •...
  • Page 38: Connecting The Usb 3.0 Cable

    Connecting the USB 3.0 cable NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices are in use by the computer connected to the monitor’s USB upstream port. After you have completed connecting the HDMI/DP/USB Type-C cable, follow the procedures below to connect the USB 3.0 cable to the computer and complete your monitor setup: 1.
  • Page 39: Organizing Your Cables

    * When connecting two computers to the monitor, the monitor's USB downstream ports for the keyboard and mouse can be assigned to different input signals from the two computers by changing the USB Selection settings from the OSD menu. (See USB Selection for details).
  • Page 40: Removing The Monitor Stand

    Removing the Monitor Stand NOTE: To prevent the curved LCD screen from being scratched and damaged while removing the stand, ensure that the monitor is placed on a soft, clean foam. Direct contact with hard objects might cause damage to the curved monitor. NOTE: The monitor is very heavy;...
  • Page 41 3. Use a Phillips crosshead screwdriver to remove the four screws securing the stand. 4. Lift the stand up and away from the monitor. │ Setting Up the Monitor...
  • Page 42: Operating The Monitor

    Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button Description Use the Power button to turn the monitor On...
  • Page 43: Front Panel Button

    Use this button to choose from a list of preset color modes. Shortcut key/ Preset Modes Use this button to adjust the brightness and contrast. Minimum is ‘0’ (-). Maximum is ‘100’ (+). Shortcut key/ Brightness/Contrast Use this button to select the input source. Shortcut key/ Input Source Use the MENU button to launch the On-Screen...
  • Page 44: Using The On-Screen Display (Osd) Menu

    Use the Down button to adjust (decrease ranges) items in the OSD menu. Down Use the Enter button to enter a submenu. Enter Use this button to exit the OSD main menu. Exit Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes.
  • Page 45 4. Press button to select the desired parameter. 5. Press to enter the submenu and then use the directional buttons, according to the indicators on the menu, to make your changes. 6. Select the button to return to the main menu. Icon Menu and Description...
  • Page 46 Contrast Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary. Press the button to increase the contrast and press button to decrease the contrast (min. 0 / max. 100). The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
  • Page 47 HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector. Press the button to select the HDMI 2 input source. Auto Select Turning on the function allows you to scan for available input sources. Auto Select for Allows you to set Auto Select for USB-C to: USB-C •...
  • Page 48 Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Movie, Game, Color Temp.,or Custom Color from the list. • Standard: Loads the monitor's default color settings. This is the default preset mode. • ComfortView: Decreases the level of the blue light emitted from the screen to make viewing more comfortable for your eyes.
  • Page 49 • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming applications. • Color Temp.: Allows users to select the color temperature: 5000K, 5700K, 6500K, 7500K, 9300K, and 10000K. Press the button to select a preferred color temperature.
  • Page 50 Input Color Allows you to set the video input mode to: Format RGB: Select this option if your monitor is connected to a computer (or DVD player) using the DP or HDMI or USB Type-C cable. Press the button to select the RGB mode.
  • Page 51 Saturation This feature can adjust the color saturation of the video image. Use to adjust the saturation from '0' to '100'. to increase the colorful appearance of the video image. to increase the monochrome appearance of the video image. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode.
  • Page 52 Response Time Allows you to set the Response Time to Normal or Fast. Uniformity Select screen uniformity compensation settings. Compensation Calibrated is factory calibrated setting by default. Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen.
  • Page 53 Sub-Window Main Window USB Type-C HDMI 1 HDMI 2 USB Type-C HDMI 1 HDMI 2 NOTE: The images under PBP will be displayed at the center of the screen, not full screen. PBP Mode Adjusts the PBP (Picture by Picture) mode between PBP or Off.
  • Page 54 PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the button to select the PBP sub-window source signal. USB Select Select to switch between the USB upstream sources in Switch PBP mode.
  • Page 55 Video Swap Select to swap videos between main window and sub- window in PBP mode. Press the button to swap main window and sub-window. Contrast (Sub) Adjust the contrast level of the picture in PBP Mode. Press the button to increase the contrast and press button to decrease the contrast.
  • Page 56 USB Selection Allows you to set the USB upstream port for the input signals (DP, HDMI 1, and HDMI 2), thus the monitor's USB downstream port (eg. keyboard and mouse) can be used by the current input signals when you connect a computer to either one of the upstream ports.
  • Page 57 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese).
  • Page 58 Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Shortcut Key 2 PBP Mode, USB Select Switch, or Video Swap and Shortcut Key 3 set it as a shortcut key. Power Button Allows you to set the power LED indicator On or Off to save energy.
  • Page 59 Others Display Info Displays the monitor's current settings. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.
  • Page 60 Helps reduce minor cases of image retention. Conditioning Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On. Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag serial number of your monitor.
  • Page 61: Osd Warning Messages

    OSD Warning Messages When the monitor does not support a particular resolution mode, you will see the following message: NOTE: The message may be slightly different according to the connected input signal. This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
  • Page 62: Setting The Maximum Resolution

    If you press any button other than the power button, the following message will appear depending on the selected input: NOTE: The message may be slightly different according to the connected input signal. If either USB Type-C, HDMI, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.
  • Page 63 If you have a Dell desktop or portable computer: • Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (portable or desktop): •...
  • Page 64: Setting The Kvm Usb Switch

    Setting the KVM USB Switch To set the KVM USB Switch as Shortcut Key for the monitor: 1. Press the button to launch the OSD menu and display the main menu. 2. Press the buttons to “Personalize”. 3. Press the button to activate the highlighted option.
  • Page 65 6. Press the button to confirm selection. 7. Press the button to return to the main menu. NOTE: KVM USB Switch function only work under PBP Mode. The following are illustrations of several connection scenarios and their USB Selection menu settings, as illustrated in corresponding color frames. 1.
  • Page 66 2. When connecting HDMI 1 + USB 1 to computer 1 and HDMI 2 + USB 2 to computer 2: Make sure USB Selection for HDMI 1 is set to USB 1 and HDMI 2 is set to USB 2. │...
  • Page 67 3. When connecting HDMI 1 + USB 1 to computer 1 and USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports video and data transfer. Make sure USB Selection for HDMI 1 is set to USB 1. NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB Selection for USB Type-C.
  • Page 68: Using The Tilt, Swivel, And Vertical Extension

    Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
  • Page 69: Vertical Extension

    Vertical Extension NOTE: The stand extends vertically up to 90 mm. The figure below illustrates how to extend the stand vertically. Dual-Monitor Setup The recommended dual-monitor setup: Landscape (Top-bottom) Due to cable length restrictions (1 m) for USB Type-C Gen2 cable, it is recommended to connect your monitors: •...
  • Page 70: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.
  • Page 71: Built-In Diagnostics

    Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
  • Page 72: Common Problems

    Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Possible Solutions Symptoms Experience No Video/ No picture • Ensure that the video cable connecting the Power LED off monitor and the computer is properly connected and secure.
  • Page 73 • Cycle power On-Off. has spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/monitors. Stuck-on Pixels LCD screen •...
  • Page 74 Intermittent Monitor • Ensure that the video cable connecting the Problems malfunctions monitor to the computer is connected on & off properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
  • Page 75: Product Specific Problems

    Product Specific Problems Specific What You Possible Solutions Symptoms Experience Screen image Image is • Check the Aspect Ratio setting in the is too small centered on Display menu OSD. screen, but • Reset the monitor to factory settings. does not fill entire viewing area No Input Signal...
  • Page 76: Universal Serial Bus (Usb) Specific Problems

    Display image Not able to • Due to legacy platform HDMI 1.4 HW at 5120 x 1440 select 5120 x bandwidth limitation, it can only support 5120 @ 30Hz at 1440 @ 60Hz x 1440 @ 30Hz. HDMI port in Graphic Control Panel at HDMI Port Monitor...
  • Page 77 USB Type-C • Check that the connected device is compliant port does not peripherals with the USB-C specification. The USB Type- supply power can not be C port supports USB 3.1 with speeds up to 10 charged Gbps and an output of 90 W. •...
  • Page 78 For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.

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