Roubleshooting Tips; Base Unit - RCA 21230 User Manual

Base Unit

The unit does not work.
• Ensure the power supply is plugged in to the back of the base and into an electrical outlet.
• Remove the power adapter plug from the base and reconnect.
The unit does not ring.
• Ensure telephone line cord is properly connected to the phone jack.
• Check the ringer volume is set to OFF.
• If two cordless handsets are in use, the unit may not ring. The handset users will hear incoming
call tone in the earpiece.
The line indicators do not work properly.
• Ensure telephone line cord is properly connected to the phone jack.
You cannot dial out
• Ensure telephone line cord is properly connected to the phone jack.
You cannot program certain functions
• Make sure the unit is standby mode.
You cannot make a call even if there is a free line.
• If four cordless handsets are in use, you may not be able to make a call. Wait until a handset in-use quits.
You cannot page a cordless handset.
• If either line is in use, you can not page. Wait until a handset in-use quits. The handset is too far away
from the base unit. The handset is in use. Wait until a handset in-use quits.
You cannot store a name and phone number in the directory.
• Make sure the unit is in standby mode. Do not pause for over 30 seconds while programming.
While programming the unit starts to ring and stops the program.
• To answer the call, press either line button or the flashing line button. Start the process again from the
beginning after hanging up.
The caller's information is not displayed.
• Other telephone equipment connected to your unit may be interfering. Disconnect it and try again. Other
electrical appliances connected to the same outlet may be interfering with the Caller ID information.
Telephone line noise may be affecting the Caller ID information.
Troubleshooting Tips
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