Customer Support; Online Customer Support - Comtech EF Data CRS-150 Installation And Operation Manual

CRS-150 1:1 Redundancy Switch
Preface

Customer Support

Refer to p. xi in this Preface for information regarding this product's Warranty Policy.
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached during normal business hours at:
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
•
Contact
hours. Be prepared to supply the Customer Support representative with the model number,
serial number, and a description of the problem.
•
Request
Customer Support representative.
•
the product in its original shipping carton/packaging to ensure that the product is
Pack
not damaged during shipping.
•
Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)

Online Customer Support

An RMA number can be requested electronically by accessing Comtech EF Data's online
Support page (www.comtechefdata.com/support.asp). From this page:
•
Click the Service hyperlink, then read the Return Material Authorization section for
detailed instructions on Comtech EF Data's return procedures.
•
Click [Send RMA Request] on the Support page or the RMA Request hyperlink provided
in the Service | Return Material Authorization section; fill out the Billing Information,
Return Information, and Unit to be Returned sections completely, then click [Send email].
– or –
•
Send an e-mail providing this same detailed information to the Customer Support
Department at service@comtechefdata.com.
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
the Comtech EF Data Customer Support Department during normal business
a Return Material Authorization (RMA) number from the Comtech EF Data
xiii
Revision 2
MN/CRS150.IOM