Advan AMM215WTTP User Manual page 31

Return Material Authorization (RMA) Procedure
All claims must be submitted through the ADVAN website, whether in warranty or out, first
Buyer, distributor or OEM. End Users who have purchased through a distributor or OEM,
please contact the distributor or OEM.
http://www.advancorprma.com
Follow the instructions to receive an RMA number, shipping instructions and a shipping label
to be placed on the outside of the shipping container. A serial number and a detailed reason
for return are required.
In-transit damage is not covered by warranty. ADVAN will only pay for the return
shipment by surface transportation.
Returns without an RMA number will not be accepted.
For product support, please e-mail details of your inquiry including product model:
service@advancorp.com
In Warranty
ADVAN or its ASC will repair or replace if defective in material or workmanship without cost,
for a period of eighteen (18) months, (LCD panels and touch screens for a period of twelve (12)
months) after the date of shipment.
Buyer must notify ADVAN or its ASC of the defect before expiration of the warranty period,
and request a RMA number. If the configuration has been modified in any manner, the
product must be returned to its original configuration before any warranty service will be
performed by ADVAN or its ASC. No goods are to be returned to ADVAN or its ASC without
prior authorization. Buyer will be responsible for packaging (preferably original container)
and shipping the defective goods to ADVAN or its ASC, shipping charges prepaid.
ADVAN or its ASC will return the in warranty product, at no cost to the buyer.
Out-of-Warranty
ADVAN or its ASC will repair or replace if defective in material or workmanship with
fee, any product which the warranty period has expired (out-of-warranty).
Buyer must notify ADVAN or its ASC of the defect and request a RMA number. If the
configuration has been modified in any manner, the product must be returned to its original
configuration before any service will be performed by ADVAN or its ASC.
No goods are to be returned to ADVAN or its ASC without prior authorization. Buyer will be
responsible for packaging (preferably original container) and shipping the defective goods to
ADVAN or its ASC, shipping charges prepaid.
ADVAN or its ASC will return the out-of-warranty product, at cost to the buyer.
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