Troubleshooting; Problems During Installation - Oki PT340 Online Manual

This section describes problems that may arise when installing the printer LAN and how to resolve these
problems.
• Notation used in the text
[Check]
The first things to check if the problem occurs.
[Solution]
The specific method for resolving the problem.

6.1 Problems during Installation

 Configuring the IP address gives a communication error.
[Check 1]
Check that the L/A LED on the printer LAN is correctly lit up.
Is the printer turned on?
・
Check that the network cable is connected correctly.
・
Check that the port on the Ethernet hub is not faulty.
・
[Check 2]
Check that an IP address is assigned to the computer where the settings tool is running.
In order to check whether communication can be established between the computer you are using
・
and other computers on the network, execute the ping command from the MS-DOS prompt.
<Guide> For details on how to use the ping command, refer to [Check 1] in "Problems in the
Windows TCP/IP Environment".
[Check 3]
Check whether the printer LAN has been initialized.
For details on how to restore the printer LAN to the factory default settings, refer to "Printer LAN
・
Web Page Menu Structure" - "Initialization" in "5 Configuring Using a Web Browser ".
[Check 4]
The printer LAN may be configured with an invalid IP address.
Check that the router and server are not configured with an invalid IP address.
・
For a printer LAN configured with an invalid IP address, create a network that does not have any
・
routers or servers (a local network consisting of 1 computer, 1 hub, and the printer LAN connected
to 1 printer), configure the computer to have an IP address within the same segment as the printer
LAN, then run the tool to change to [Specify an IP address] in the TCP/IP settings and configure a
correct IP address. After this, restore the original network.
<Guide> If you have any routers or servers configured with an invalid IP address and the TCP/IP
setting in the printer LAN is set to [Automatically acquire an IP address], the printer LAN will
automatically be set to an invalid IP address, and you will not be able to change or initialize
the IP address.
Copyright (C) 2013 Oki Data Corporation

6 Troubleshooting

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