The most up-to-date drivers and manuals are available from the web site: http://www.okiprintingsolutions.com Trademark Information _______________________________ Oki and Oki Printing Solutions are registered trademarks of Oki Electric Industry Company Ltd. Adobe and PostScript are registered trademarks of Adobe Systems. Apple, Macintosh, Mac, and Mac OS are registered trademarks of Apple Computers Inc.
Please be careful to read and understand the safety warnings on the following pages before operating the printer. Illustrations Illustrations and components are representative only. Your unit may differ slightly from those pictured in this document. pro910 User’s Guide> 6...
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If in any doubt consult your dealer or power provider to ensure no risk of fire or shock exists. Ensure both the printer and mains power switches are in the OFF position before connecting the AC power cable. pro910 User’s Guide> 7...
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Always hold the power plug to connect/ disconnect the power cable to/from the mains socket. Unplugging by pulling on the cable can cause fraying and may lead to fire or electric shock. pro910 User’s Guide> 8...
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Unplug the mains connector and contact your dealer. If the printer has been knocked over or damaged, there is a risk of electric shock, fire and/or injury. Unplug the mains connector and contact your dealer. pro910 User’s Guide> 9...
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Clean using a damp cloth. Do not use liquid or aerosol cleaners. Do not carry out any operations on the printer that are not specified in the User's Guide. This may result in electric shock, fire and/or injury. pro910 User’s Guide> 10...
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Do not throw toner cartridges or image drum cartridges into a fire as you may receive burns from a dust explosion. pro910 User’s Guide> 11...
NTRODUCTION Congratulations on buying an Oki color printer. Your new printer is designed with advanced features to give you clear, vibrant color prints and crisp black and white pages at high speed on a range of print media for the office.
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> Hard disk drive enables spooled and verified printing NOTE This is an optional feature on the pro910 model and is standard on the pro930. > Additional paper trays for loading a further 530 sheets at a...
Support and Supplies Guide: for quick reference to product support resources and information on how to purchase supplies. This is a paper document that is packaged with the printer. > Online Help: online information accessible from the printer driver and utility software. pro910 User’s Guide> 14...
OFTWARE SUPPLIED CDs: > Drivers and Utilities Contains drivers and application software for use by a general user. > Network and Administrator Utilities Contains software for use by system administrators. > Fiery® Drivers and Tools (pro930 only) pro910 User’s Guide> 15...
From the toolbar, select [File], then [Print] (or press the Ctrl + P keys). Choose which pages you wish to print: [All pages], (1), for the entire manual. [Current page], (2), for the page at which you are looking. pro910 User’s Guide> 16...
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[Pages from] and [to], (3), for the range of pages you specify by entering their page numbers. Click on [OK]. pro910 User’s Guide> 17...
To gain access to the inside of the printer, ensure that the top cover is fully opened. To open the top cover, squeeze the top cover handle (1) to release the catch and raise the cover. pro910 User’s Guide> 18...
The major components of your printer are identified in the graphics below. Paper holding arm Top cover (face-down stacker) MP Tray (multi-purpose tray) Tray 1 side cover Paper size label Paper gauge Tray 1 (paper tray) Control panel pro910 User’s Guide> 19...
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Top cover handle Face-down stacker Power (on/off) switch pro910 User’s Guide> 20...
90 g/m²) paper designed for use in copiers and laser printers. Print speed and feed paths can vary when using thick and specialty media. Suitable types for all media paths include: > OKI® Bright White, 32 lb US Bond > HammerMill® Laser Print Radiant, White, 24 lb US Bond >...
12.76 x 9.02 in 9.02 x 6.38 in 8.66 x 4.33 in 8.88 x 3.88 in 9.5 x 4.13 in 7.5 x 3.88 in Labels A4, Letter, B5 0.004 – MP Tray 0.008 in Face-up Stacker pro910 User’s Guide> 26...
1 in. Paper or transparencies should be loaded print side up and top edge into the printer. Do not use the duplex (two-sided printing) function for transparencies. pro910 User’s Guide> 27...
Legal 13.5 in, Legal 14 in, B4, Tabloid, Tabloid Extra, A3, A3 Wide, A3 Nobi, Custom size (3.9 – 12.9 in wide, 5.8 –18 in long), using paper stocks in the range 64 – 188 g/m². pro910 User’s Guide> 28...
Press the paper rear stopper tab (1) and adjust the tab to the required paper size. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush. pro910 User’s Guide> 29...
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• Do not leave space between the paper and the guides and rear stopper. • Do not overfill the paper tray. Capacity depends on the paper type. • Do not load damaged paper. • Do not load paper of different sizes or types at the same time. pro910 User’s Guide> 30...
Gently push the tray back into the printer. MP T SING THE Squeeze the handle (1) and open the multi-purpose tray. pro910 User’s Guide> 31...
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• For single-sided printing on letterhead, load the paper into the multi-purpose tray with pre-printed side up and top edge into the printer. • For two-sided (duplex) printing on letterhead, load the paper with pre-printed side down and top edge away from pro910 User’s Guide> 32...
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Do not select duplex printing on envelopes. • Do not leave space between the paper and the guides. • Do not exceed the paper capacity of approximately 230 sheets, 100 transparencies or 25 envelopes. Maximum stacking depth is 1 in. pro910 User’s Guide> 33...
(its normal position), paper is ejected to the face-down stacker on the top of the printer. Face-up stacker The face-up exit path is used for heavy paper (cardstock etc.), envelopes, transparencies, and labels. Open the stacker (1). pro910 User’s Guide> 34...
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Flip out the paper support (2). Swivel out the paper support extension (3). pro910 User’s Guide> 35...
The parts of the control panel are identified and briefly explained below: Shutdown/Restart button Hold down for more than 2 seconds for a soft shutdown. You can then press this button again for a restart or use the Power switch to turn off the printer completely. pro910 User’s Guide> 36...
Switches between online (printer ready to receive data) and offline (printer not ready to receive data) Cancel button Cancels current print job Help button Provides additional textual or image data to supplement what is displayed on the display panel pro910 User’s Guide> 37...
Restricts the changes that general users can make via the user menus. System maintenance menu: accessed by pressing the Up- arrow and Down-arrow buttons together for more than 2 seconds while turning on the printer power supply (including pro910 User’s Guide> 38...
Many of these menu settings can be, and often are, overridden by settings in the Windows printer drivers. However, several of the driver settings can be left at "Printer Setting," which will then default to the settings entered in these printer menus. pro910 User’s Guide> 39...
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Value.) Press the Online button to exit menu mode and return to the ready to print status. Refer to the section entitled “Getting started” “Appendix B – Menu system” for examples of using the menus. pro910 User’s Guide> 40...
ETTING STARTED This section provides information to help you get started with using your printer. RINTER LOCATION Check that you have sufficient space for access: > around your printer: 20cm 8in 60cm 60cm 24in 24in 100cm 40in pro910 User’s Guide> 41...
> above your printer: 70cm 28in URNING URNING No hard disk drive installed If a hard disk drive is NOT installed, use the On/Off switch. pro910 User’s Guide> 42...
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Shutdown/Restart button (1) on the control panel for more than 2 seconds to start the shutdown process. When the display panel shows that you can either turn off or restart the printer, use the On/Off switch to turn off the printer. pro910 User’s Guide> 43...
The default language used by your printer for display messages and for report printing is English. If required, this can be changed using the Panel Language Download Utility located on the installation CD under Optional Utilities. pro910 User’s Guide> 44...
You can use this document to check your printer configuration. System values and installed accessories are listed at the top of the first page while status values and settings follow. pro910 User’s Guide> 45...
*****, ***** (2), ***** (3), etc. These numbers depend on the order of connecting or turning on each printer. > Ethernet – For network cable connection. NOTE Interface cables are not supplied with your printer. pro910 User’s Guide> 46...
Do not connect the USB cable at this time. You will be instructed when to connect the USB cable when you run the Drivers CD. If you are connecting your printer directly to a stand alone computer proceed to the section entitled “Printer Drivers”. pro910 User’s Guide> 47...
ONNECTING THE NETWORK INTERFACE CAUTION! Do not connect a USB cable into the network interface connector as this may lead to malfunction. Turn off the printer and the computer. Install the Ferrite core to the Ethernet cable as shown. pro910 User’s Guide> 48...
You are prompted to follow a set of basic steps to configure the display panel language, install drivers and other software and finally print a test page to check that your printer is operating correctly. pro910 User’s Guide> 49...
The paper feed rollers and the multi-purpose (MP) tray feed rollers do not have any replacement warning messages. Recommended replacement: after approximately 120,000 Letter sheets. pro910 User’s Guide> 50...
You are advised to follow these instructions carefully. CAUTION! Only use genuine Oki Original consumables to ensure the best quality and performance from your hardware. Non-Oki Original products may damage your printer’s performance and invalidate your warranty.
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With an LED lens cleaner or soft cloth, gently wipe each of the four heads (1). Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards (2). Close the top cover. pro910 User’s Guide> 52...
Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off depending on whether a hard disk drive is installed. Open Tray 1 side cover and pull out the paper guide plate (1). pro910 User’s Guide> 53...
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Remove Tray 1 completely from the printer. Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with a soft cloth lightly moistened with water. Replace Tray 1. pro910 User’s Guide> 54...
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Return the paper guide plate to its original position and close Tray 1 side cover. Turn on the printer. pro910 User’s Guide> 55...
Follow the correct steps to turn the printer off depending on whether a hard disk drive is installed. Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent. Use a soft dry cloth to dry the printer surface. pro910 User’s Guide> 56...
MPTYING THE PUNCH CHIP BOX UNCH UNIT OPTIONAL ACCESSORY When the display panel indicates that the punch chip box is full, empty the box as follows: Operate the Finisher lever and move the Finisher away from the printer. pro910 User’s Guide> 57...
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Pull out the punch chip box, being careful to keep it level so as not to spill any chips. Discard the chips in an appropriate place. Replace the punch chip box carefully into the Finisher. pro910 User’s Guide> 58...
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Check that the punch chip box has been replaced correctly then move the Finisher back into position, being careful not to trap your fingers. pro910 User’s Guide> 59...
RAM memory > hard disk drive (required for verified and spooled printing, direct printing of PDFs, when collation errors appear, adding extra fonts) (pro910 only) > second, third paper tray (to increase paper input capacity) > high capacity feeder (equivalent to three paper trays)
The Finisher and Punch unit must be installed by an authorized engineer. For the following accessories, you have to make the appropriate setting in your printer driver(s): > duplex unit > paper tray(s) > Finisher Refer to the Printing Guide for driver setting details. pro910 User’s Guide> 61...
Tray 1, or any one of Tray 2 to Tray 5 (if installed), can appear in place of the tttttt characters in the display panel message. In this example Tray 1 is used, the procedure being similar for all other trays. pro910 User’s Guide> 62...
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Squeeze the catch (1) on Tray 1 side cover and open the cover. Holding it by the tab (2), turn the paper guide outward. Carefully remove the jammed paper. pro910 User’s Guide> 63...
Put the paper guide back into position and close Tray 1 side cover. PEN COVER PAPER JAM SIDE COVER If the MP Tray is open, close it so that the side cover (1) is visible. pro910 User’s Guide> 64...
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Pull the release lever (2) and pull open the side cover. Carefully remove the jammed paper. pro910 User’s Guide> 65...
Close the side cover. PEN COVER PAPER JAM TOP COVER Squeeze the top cover handle (1) and open the top cover. WARNING! Be careful not to touch the fuser unit which is hot after printing. pro910 User’s Guide> 66...
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WARNING! Be careful not to touch the fuser unit which may be hot after printing. If the fuser unit is hot, wait until it cools before attempting to remove any jammed paper. pro910 User’s Guide> 67...
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Holding the fuser unit (4) by the handle, lift it out of the printer and place it on a flat surface. Pull up the jam release levers (5) and remove the jammed paper. pro910 User’s Guide> 68...
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Carefully replace the fuser unit into the printer and turn the lock lever (6) in the direction shown to lock the fuser unit. If paper is jammed near the paper exit, open the face-up stacker (7). pro910 User’s Guide> 69...
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Open the side cover (paper exit) (8) and remove the jammed paper. Close the side cover (paper exit) and then the face-up stacker. pro910 User’s Guide> 70...
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Return the image drum basket (9) into position and check it is locked. Close the top cover and ensure it is latched. pro910 User’s Guide> 71...
PAPER JAM If a Finisher unit is attached to your printer, operate the lever (1) of the Inverter unit to separate the Inverter from the printer. Operate the duplex cover release button (2) and open the cover. pro910 User’s Guide> 72...
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Carefully remove any jammed paper. Operate the levers (3) and pull out the duplex unit. pro910 User’s Guide> 73...
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Holding the front top cover by the grip (4), push it gently inwards and raise it. Remove any jammed paper. pro910 User’s Guide> 74...
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In similar manner, check for and clear any paper jammed under the rear top cover. Replace the two top covers. pro910 User’s Guide> 75...
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Raise the front cover of the duplex unit. Push the duplex unit back into position. pro910 User’s Guide> 76...
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If you detached a Finisher unit to gain access to the duplex unit, replace the Finisher unit. pro910 User’s Guide> 77...
You will need this to be able to clear the paper jam. The following paragraphs explain what to do for each of the indicated numeric codes. 591, 592, 593, 599/ 643, 645 ( PAPER JAM AROUND INISHER Remove any paper at the Finisher paper exit. pro910 User’s Guide> 78...
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Operate the Finisher lever (1) and move the Finisher away from the Inverter. Open the Finisher top cover. pro910 User’s Guide> 79...
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Carefully remove any jammed paper. Close the Finisher top cover. Move the Finisher back into position and connect it to the Inverter. pro910 User’s Guide> 80...
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594, 597, 598/ 644, 646 ( PAPER JAM IN INISHER Operate the Finisher lever (1) and move the Finisher away from the Inverter. Open the Finisher front cover (2). pro910 User’s Guide> 81...
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Continue to turn the lower knob (3) clockwise until any jammed paper is completely ejected. Remove the ejected paper. Close the Finisher front cover. pro910 User’s Guide> 82...
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Open the Finisher right side cover. Carefully remove any jammed paper. Close the Finisher right side cover. pro910 User’s Guide> 83...
Move the Finisher back into position and connect it to the Inverter. 590 ( PAPER JAM IN INISHER UNCH UNIT Operate the Finisher lever (1) and move the Finisher away from the Inverter. pro910 User’s Guide> 84...
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Move the tab (2) on the right side of the Finisher to align it with the mark (3). Open the Finisher top cover. pro910 User’s Guide> 85...
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Carefully remove any jammed paper. Close the Finisher top cover. Move the Finisher back into position and connect it to the Inverter. pro910 User’s Guide> 86...
HECK NVERTER PAPER JAM Operate the Finisher lever (1) and move the Finisher away from the Inverter. Squeeze the recessed handle (2) and open the left side cover of the Inverter. pro910 User’s Guide> 87...
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Carefully remove any jammed paper. Close the Inverter left side cover. Move the Finisher back into position and connect it to the Inverter. pro910 User’s Guide> 88...
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Operate the Inverter lever (3) and separate the Inverter from the printer. Open the right side door (4) of the Inverter. pro910 User’s Guide> 89...
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Remove any jammed paper. Close the right side door. pro910 User’s Guide> 90...
Adjust the paper stop and paper guides of properly in the paper tray. the tray, or the manual feed guide on the MP Tray to align the media properly. Your envelopes to be printed Adjust the orientation as required. are not oriented properly. pro910 User’s Guide> 91...
The LED head is dirty. Wipe the LED head with a fading vertically. LED lens cleaner or with a soft cloth. The toner is low. Replace the toner cartridge. The paper is not Use recommended paper. suitable for the printer. pro910 User’s Guide> 92...
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When the interval is Replace the fuser unit. about 87mm (3.5in), the fuser unit is damaged. The image drum Replace the image drum cartridge has been cartridge if the problem is exposed to light. not resolved. pro910 User’s Guide> 93...
[Media Weight]. – F TAPLE JAMS INISHER OPTIONAL ACCESSORY HECK INISHER TAPLE When the display indicates a staple jam has occurred, clear the jam as follows: Open the Finisher front cover. pro910 User’s Guide> 94...
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Turn the knob in the direction indicated until the colored indicator appears. Remove any paper that awaits stapling in the paper ejection area. pro910 User’s Guide> 95...
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Pull out the staple unit. Turn the knob in the direction indicated to move the stapler to the front. pro910 User’s Guide> 96...
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Grip both sides of the staple cartridge, pull it up and remove Raise the staple cartridge gate. Remove all staples that are emerging from the staple case. pro910 User’s Guide> 97...
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Return the staple cartridge gate to its original position. Replace the staple cartridge. Ensure that the staple cartridge is securely installed back into the staple unit then push the staple unit fully home. pro910 User’s Guide> 98...
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Close the Finisher front cover, being careful not to trap your fingers. pro910 User’s Guide> 99...
(20 – 28 lb paper) Resolution 1200 x 600 dpi (pro910) 1200 x 1200 (pro930) Emulations PCL 5c, PCL XL 2.1, PS w/PDF Direct (pro910) PCL 5c, PCL XL2.1, Fiery ® PS (pro930) First Print Time 9 sec (Mono), 10.5 sec (Color) Memory...
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Standby: 600 W maximum, 200 W typical Power save: 34 W Operating environment Operating: 50 – 90°F/20 – 80%RH Off: 32 – 110°F/10 – 90%RH Noise level Operating: 54dBA maximum Standby: 42dBA maximum Power save: 28dBA maximum after 30 mins background level pro910 User’s Guide> 101...
Install Tray The printer has tried to take paper from a tray that tttttt has been removed. Ensure that tray tttttt is correctly located or put tray tttttt loaded with paper back into the printer. pro910 User’s Guide> 102...
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You can access help details by pressing the HELP details button. Check Image Drum Check that the image drum of color cccccc is cccccc correctly installed. Please see HELP for You can access help details by pressing the HELP details button. pro910 User’s Guide> 103...
The remainder of the menus above are intended for more specialized usage and are not described further here. For full details of using all menus to configure and use the printer, refer to the Network and Configuration Guide. pro910 User’s Guide> 104...
MP Tray nnnnnn Displays total printed pages from MP tray. INISHER OUNT ITEM VALUE DESCRIPTION Staple nnnnnn Displays total pages stapled. Punch nnnnnn Displays total pages punched. Finisher nnnnnn Displays total pages ejected into the Finisher. pro910 User’s Guide> 105...
Displays subnet mask. Gateway Address xxx.xxx.xxx.xxx Displays gateway address. MAC Address xx.xx.xx.xx.xx.xx Displays the network MAC address. Network FW xx.xx Displays the network firmware version. Version Web Remote xx.xx Indicates the network web page version. Version pro910 User’s Guide> 106...
CU Version xx.xx Displays version no. of CU (Control Unit) firmware. Same as CU version of Menu Map. PU Version xx.xx.xx Displays version no. of PU (Print Unit) firmware. Same as PU version of Menu Map. pro910 User’s Guide> 107...
Press the Up-arrow or Down-arrow buttons repeatedly until Monochrome Page is highlighted. Press the Enter button and the monochrome page count is displayed. Press the Online button to exit menu mode and return to the ready to print status. pro910 User’s Guide> 108...
Font List list. Statistics Log Execute Prints Job records by print job. Usage Report Execute Prints all of Job Log. Error Log Execute Prints the error log. Color Profile Execute Prints a color profile list. List pro910 User’s Guide> 109...
Press the Up-arrow or Down-arrow buttons repeatedly until Demo 1 is highlighted. Press the Enter button to select this Item and the demo page is printed. After printing, the printer returns to ready to print status. pro910 User’s Guide> 110...
Yes/No display, and selecting Yes deletes all jobs. After the job is printed, or the deletion of the job is instructed by the menu, the job is deleted in the manner specified in the printer driver. pro910 User’s Guide> 111...
Sets the automatic tray Switch switch function. Tray Sequence Down Specifies selection order priority for Paper feed tray automatic tray selection/automatic tray switch. Unit of Inch (L) Specifies units for Measure mm (A) custom paper size. pro910 User’s Guide> 112...
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A3 Nobi The printer detects A3 Paper A3 Wide Nobi, A3 Wide and Tabloid Extra Tabloid Extra sizes as the same. Use this setting to tell the printer which of the three sizes is loaded in Traym. pro910 User’s Guide> 113...
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Sets the length of the where m is in Paper Legal 13.5 legal paper in Traym. range 1 to 5 Change this to Legal 13.5 if that is the (similar standard legal size in arrangement your country. for all trays) pro910 User’s Guide> 114...
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Y Dimension 3.5 – 11.0 (L) Sets Custom paper – 11.7 (A) – length for MP Tray. 47.2 inch Sets for the same 90 – 279 (L) – direction as paper 297 (A) – 1200 movement. pro910 User’s Guide> 115...
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If a paper size or type Mismatching in a tray is not matched to that of the print data, use paper from this tray instead of the specified tray. Do Not Use Makes the MP tray unavailable in auto tray selection/switching. pro910 User’s Guide> 116...
30 sec For PS, printing is not 40 sec carried out and the 50 sec job is cancelled. 60 sec 90 sec 120 sec 150 sec 180 sec 210 sec 240 sec 270 sec 300 sec pro910 User’s Guide> 117...
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Y Adjust Adjusts the position +0.25 – +2.00 of the whole printing -2.00 – -0.25 image (0.25 mm, 0.01 in interval) parallel to the 0.00 direction of paper +0.01 – +0.08 movement (i.e. -0.08 – -0.01 vertically). pro910 User’s Guide> 118...
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Decrement setting when a white horizontal dotted line or a snowing image occurs in high- coverage print portions. Increment setting when a faded image occurs. pro910 User’s Guide> 119...
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Decrement setting when a white horizontal dotted line or a snowy image occurs in high- coverage print portions. Increment setting when a faded image occurs. pro910 User’s Guide> 120...
Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Menus menu is highlighted. Press the Enter button to select this menu. Press the Up-arrow or Down-arrow buttons repeatedly until Tray Configuration is highlighted. pro910 User’s Guide> 121...
Press the Up-arrow or Down-arrow buttons repeatedly until MP Tray Config is highlighted. Press the Enter button to select this Item. Press the Up-arrow or Down-arrow buttons repeatedly until Paper Size is highlighted. Press the Enter button to select this Item. pro910 User’s Guide> 122...
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Press the Enter button to select this value. Check that an asterisk (*) appears beside the chosen size. Press the Online button to exit menu mode and return to the ready to print status. pro910 User’s Guide> 123...
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