Troubleshooting - Concox GK310 User Manual

6. Trouble shooting
Common problems
Bad reception
Device fails to turn
on
Calls fail to get
through
Device fails to
connect to the
network
Device fails to charge
Fail to check location
information
Causes
Radio waves cannot communicate
with device when it is used in a
poor signal area, like a basement
or near tall buildings.
Network is busy in high usage
times.
No power
Make sure you have set the
family and White List Numbers.
SIM card installed incorrectly
The contacts on the SIM card are
dusty
Invalid SIM card
Out of GSM service area
Weak signal
Voltage is out of charging range
of charger.
Use non-standard charger
Poor contact
SIM card does not support GPRS
functions
Reply "not receiving data, please
try again" all the time
Cannot check from you cellphone
Solutions
Go to a place with strong signal
Try your call again later
Charge battery
Set family and White List numbers
Check the SIM card
Clean SIM card contacts
Contact your service provider
Move back to the GSM service
covered area.
Try again in a strong signal area
Change to the proper voltage
Use the charger included with your
device
Check if the plug is in.
Contact your service provider
Contact your service provider
Please set your phone number as a
family or SOS number