Safescan 2985-SX User Manual page 13

REJECTION MESSAGES
The machine will give you a clear audible and visual notification when a suspected banknote has been
detected. The following messages can be shown:
Error Cause
• Banknote is suspected.
UV, MG, IR,
IMAGE
• The sensors may be dirty or blocked by
INCOMPLETE,
dust.
IMAGE
DISTORTION,
• The image or integrated UV & IR features
IMAGE,
of banknotes may become weaker when a
NOT
banknote is old, heavily used or when it
RECOGNIZED,
has accidentally been washed.
IMAGE
INCORRECT
• A banknote of a different denomination
DIFFERENT
DENOMINATION than the first counted banknote has been
detected.
SLANT • The banknotes are not being fed straight
through the machine.
• More than one banknote is being fed
CHAINED,
through the machine at the same time.
DOUBLE
• An incomplete, torn or half-size banknote
HALF
BANKNOTE has been detected.
Solution(s)
• Count the banknote again to make sure if a suspected
banknote is detected.
• Follow the cleaning procedure.
• Check if the banknotes are dirty, damaged or worn
out.
• Make sure that the device is not in the vicinity of any
magnetic fields or devices transmitting any signal
since this may disrupt the integrated sensors.
• Check the rejected stack for a different denomination.
• Ensure the banknotes are placed neatly and are
inserted centred on the hopper. Use the hopper
guides to center the banknotes and when counting a
large stack of banknotes, guide the notes also with
your hands during counting. Please refer to first
operation.
• Ensure that there are no banknotes stuck, folded or
glued together.
• Check the banknote quality.
If no obvious visible issues are found, count the
banknote again and check if the problem persists.
• The hopper may be set too loose. Adjust the hopper
screw in clockwise direction. See chapter
maintenance and servicing.
• Check the banknote quality.
If no obvious visible issues are found, count the
banknote again and check if the problem persists.
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