Troubleshooting; Resolving Problems - Bosch FLEXIDOME IP starlight 8000i Installation Manual

32 en | Troubleshooting
7

Troubleshooting

7.1

Resolving problems

The following table is intended to help identify the causes of malfunctions and correct them
where possible.
Malfunction
Unit does not operate.
No connection
established, no image
transmission.
No audio transmission to
remote station.
The unit does not report
an alarm.
The unit is not
operational after a
firmware upload.
2018.11 | 01 |
Possible causes
Power failure.
Faulty cable connections.
Incorrect unit configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within
the LAN.
The maximum number of
connections has been reached.
Hardware fault.
Faulty cable connections.
Incorrect configuration.
The audio voice connection is
already in use by another
receiver.
Alarm source is not selected.
No alarm response specified.
Power failure during
programming by firmware file.
Installation Manual
FLEXIDOME IP starlight 8000i
Solution
Check power supply.
Check all cables, plugs,
contacts and connections.
Check all configuration
parameters (reset to factory
default if necessary).
Check all cables, plugs,
contacts and connections.
Check the IP addresses (ping).
Check the data transmission
with ping.
Wait until there is a free
connection and call the
transmitter again.
Check that all connected audio
units are operating correctly.
Check all cables, plugs,
contacts and connections.
Check audio parameters on the
Audio configuration and LIVE
page functions pages.
Wait until the connection is free
and then call the sender again.
Select possible alarm sources
on the Alarm sources
configuration page.
Specify the desired alarm
response on the Alarm
connections configuration page;
if necessary change the IP
address.
Have the unit checked by
Customer Service and replace if
necessary.
Bosch Security Systems