App Troubleshooting - Huawei SUN2000 User Manual

SUN2000-(3.8KTL-11.4KTL)-USL0
User Manual
Figure 7-67 About

7.6 App Troubleshooting

Table 7-19 Common faults and troubleshooting measures
Symptom
The app fails to install on an
Android mobile phone.
The communication fails.
The Failed to connect to
the inverter.
Reconnecting... message is
displayed.
Issue 01 (2018-05-21)
Possible Cause

The mobile phone is
running a version of the
operating system that
does not support the
FusionHome app.
 Allow Installation of
apps from unknown
source is not selected.

The original version on
the mobile phone is not
deleted.
The mobile phone or router
is more than 3 meters away
from the SUN2000, so the
WiFi is not connected.
The mobile phone or router
is more than 3 meters away
from the SUN2000, or the
WiFi signal is weak.
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7 Operations on the Local FusionHome App
Measure

Upgrade the mobile
phone operating system
to a required version.

Choose Settings >
Security and select
Allow Installation of
apps from unknown
sources.
Keep the mobile phone or
router within 3 meters of the
SUN2000 to maintain a
reliable WiFi connection.
Ensure that the WiFi
network is connected. Log
out of the app and then log
in again.
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