Polycom VVX 301 Long Format Manual
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Also See for VVX 301:
- Quick start manual (9 pages) ,
- Instructions (4 pages) ,
- Quick function manual (3 pages)
Table of Contents
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Polycom VVX 301 & VVX 401
Long Format Guide
The Long Format Guide has detailed information on the most popular features. There are also
videos and quick tips available at impulse.net/begin.
Table of Contents
Phone Layout .................................................................................................................................. 2
Reading the Guide .......................................................................................................................... 2
How to Use Your ClearStar Phone .................................................................................................. 3
Placing a Call ................................................................................................................................... 3
Answering the Phone...................................................................................................................... 3
To Answer a Second Call/Call Waiting ............................................................................................ 3
Call Hold .......................................................................................................................................... 4
Voicemail ........................................................................................................................................ 4
Consulted Transfer ......................................................................................................................... 5
Blind Transfer .................................................................................................................................. 5
Direct Transfer to Voice Mail .......................................................................................................... 6
Three-Way Calling/Conference Call ................................................................................................ 6
Six-Way Calling ................................................................................................................................ 7
Call Forward .................................................................................................................................... 8
Call Park ........................................................................................................................................ 10
Blocking Caller ID .......................................................................................................................... 11
Mute Music on Hold ..................................................................................................................... 11
Phone-Top Features ..................................................................................................................... 12
Adjusting the Volume on the Phone ............................................................................................ 12
Changing the Ring Type ................................................................................................................ 12
Missed Calls - Clearing Alert ......................................................................................................... 12
Favorites ....................................................................................................................................... 13
Phone Reboot ............................................................................................................................... 15
We customize how businesses communicate.
6144 Calle Real Suite #200, Santa Barbara, CA 93117 | www.Impulse.net | 800.456.5800
[5.4.3] 09-06-17
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Table of Contents
Related Manuals for Polycom VVX 301
Summary of Contents for Polycom VVX 301
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Page 1: Table Of Contents
Polycom VVX 301 & VVX 401 Long Format Guide The Long Format Guide has detailed information on the most popular features. There are also videos and quick tips available at impulse.net/begin. Table of Contents Phone Layout ..........................2 Reading the Guide .......................... 2 How to Use Your ClearStar Phone .................... -
Page 2: Phone Layout
Phone Layout Message Waiting Light Your Extension Home Button Softkeys Arrows and Select Along bottom of Display ( Center) Headset Button Envelope Speakerphone Button ( Press to Check Voicemail) Mute Button Volume Buttons Speakerphone / Microphone Reading the Guide The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint. We will refer to four kinds of buttons: ... -
Page 3: How To Use Your Clearstar Phone
How to Use Your ClearStar Phone The phone is menu driven. There are softkeys and a set of arrows located on a dial with the center being “Select”. Placing a Call To place a call or dial an extension when the phone is idle, dial the extension or telephone number. -
Page 4: Call Hold
Call Hold To put an active call on hold, press the Hold softkey. To pick up the call from hold, press the Resume softkey then pick up the handset. Voicemail The first time you call your voicemail, you will need to set up a new passcode and record your name (not a greeting, just your name). -
Page 5: Consulted Transfer
Call Transfer Call Transfer is used to move an active call to another phone or into voicemail. There are three types of Call Transfer: Consulted/Regular Transfer Blind Transfer Direct Transfer to Voicemail You decide which one is best for the business scenario at hand. The default transfer type is consulted. -
Page 6: Direct Transfer To Voice Mail
DIRECT TRANSFER TO VOICE MAIL If a coworker is out of the office or does not want to be interrupted, you may send a call directly into voicemail. The receiving extension will not ring and will not show a missed call. If the caller leaves a message, the message will be delivered in the usual way. -
Page 7: Six-Way Calling
You can also join an incoming call with an active call While on a call with Caller A, you get a call from Caller B To include Caller B, let A know you'll be right back with B ... -
Page 8: Call Forward
Call Forward If you will be out of the office, you may send your calls to another extension or a number outside of the office system, including your mobile number. Any new voicemail messages will be left on the forwarding destination voicemail, not your office line. There are two types of Call Forward: ... - Page 9 Listen for the prompt, “Call Forwarding Always Service has been deactivated successfully. Thank you.” The call will automatically disconnect To confirm the Call Forward Always setting, dial *21* Press the Speakerphone button Listen for the information. ...
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Page 10: Call Park
Call Park Call Park can be a confusing concept, but is actually very simple to use. Call Park places a call on a special type of hold that allows it to be picked up from any phone throughout your office, rather than only from YOUR phone. -
Page 11: Blocking Caller Id
Park Zone When using Park Zones, the Park Zone button(s) will appear below your extension. The benefit of this feature is the buttons appear on all phones across the office, and a parked call will light up red on each of them. PARK ZONE - PARK While engaged in one call: ... -
Page 12: Phone-Top Features
Phone-Top Features Adjusting the Volume on the Phone Note: These buttons are located at the bottom of the phone. While the phone is idle, the Volume buttons adjust the ringer While on the Handset, Headset or Speakerphone, the Volume buttons adjust the volume for that mode Changing the Ring Type To change the ring type... -
Page 13: Favorites
Directory There are two separate directories the phone can access. The first directory is the phone’s native directory labeled Contact Directory. You can save numbers yourself by directly entering them or saving them from Recent calls. See below for details. The second directory is the ClearStar Directory. - Page 14 SAVING NUMBERS FROM RECENT CALLS AS FAVORITES Press the Home button Scroll to Directories and press Select Scroll to Recent Calls and press Select Scroll to the number you want to save Press the Info softkey ...
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Page 15: Phone Reboot
Phone Reboot Periodically, the phone may need to be rebooted. Reasons for this include accepting a new configuration, new software upgrade, or restoring Busy Lamp Field appearances after Impulse maintenance. There are two ways to reboot the phone: Unplug the power supply ...