Polycom VVX 301 Troubleshooting Checklist

Hide thumbs Also See for VVX 301:

Layer 1 Troubleshooting Checklist

• Has a reboot of the phone been done? If not, please reboot.

To reboot a the phone press

and hold 1, 0, and 3 on the

phone at the same time for

three seconds

• Is "Do Not Disturb" on?

• Does the site have Internet access? Are other devices connected

to the same Internet working?

• What is shown on the screen of the phone?

• Does the phone have power?

If the power is not on, please have the site confirm that the connection is POE (Power Over

Ethernet). If they are not using POE, please confirm that the power brick is plugged in.

clienttraining@granitenet.com | 866.847.1500 |

PolyCom VVX 301

If the site reports there is no audible ringing on the phone, they may have

"Do Not Disturb" enabled. To enable or disable "Do Not Disturb", press

the home button and use the navigation keys to go over to "DND". Press

the middle navigation key to select. The phone is now in "Do Not Dis-

turb" mode and the "Do Not Disturb" icon will be seen in the top right

corner. Follow the same steps to disable.

Granite Telecommunications

Table of Contents

Do you have a question about the VVX 301 and is the answer not in the manual?

Page 1 Layer 1 Troubleshooting Checklist PolyCom VVX 301 • Has a reboot of the phone been done? If not, please reboot. To reboot a the phone press and hold 1, 0, and 3 on the phone at the same time for three seconds •...
Page 2 Layer 1 Troubleshooting Checklist • Are the calls forwarding elsewhere? Check CommPortal for forwarding and have the site dial *73 just in case they enabled forwarding unintentionally Isolating the Issue If the issue reported is isolated to one phone, if possible have the site plug the non-working phone into a different jack that already has a working phone ( please note: the phone that is currently using that jack will need to be unplugged briefly ).