Appendix; Troubleshooting - VTech CTM-S2312 User Manual

Appendix

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at
www.vtechhotelphones.com or contact your local distributor.
The telephone does not work at all.
• Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with
Power over Ethernet (PoE).
• Unplug the Cat-5 network cable from the network wall jack. Wait for approximately 15 seconds, then plug it back in.
• Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If the other SIP
telephone does not work, the problem is probably in the wiring or network server. Check your SIP server settings. Refer to the
SIP Phone Configuration Guide for details.
There is no dial tone.
• Try all the above suggestions.
• The Cat-5 network cable may be defective. Install a new Cat-5 network cable.
• Make sure your network is providing Power over Ethernet (PoE).
• Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If there is no dial tone
on this telephone either, the problem is in your wiring or network server. Check your SIP server settings and refer to the
SIP Phone Configuration Guide for details.
• Make sure the initialization and system registration process completes (page 4). The speakerphone key blinks twice every second
if there are errors with the initialization and system registration process. Check your SIP server settings. Refer to the SIP Phone
Configuration Guide for details.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing.
• A prefix may be required for dialing some internal or external calls. Refer
• Check your SIP server settings. If other SIP telephones in your hotel are having the same problem, the problem is in the wiring or
network server. Contact your telephone service provider (charges may apply).
The telephone does not store the last number dialed.
For security, the last number dialed in the REDIAL memory will be automatically cleared after 15 minutes.
•
The telephone cannot register to the SIP network server.
• Make sure your network is providing Power over Ethernet (PoE).
• Make sure the initialization and system registration process completes (page 4).
• If there is an error during the initialization and system registration process, the
Cat-5 network cable from the network wall jack and connect it back into the network wall jack with Power over Ethernet (PoE) to
start the initialization and system registration process again.
The POWER LED on the corded handset is off.
• Try all the above suggestions.
• The Cat-5 network cable may be defective. Install a new Cat-5 network cable.
• Make sure your network is providing Power over Ethernet (PoE).
• Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. If there is no dial tone
on this telephone either, the problem is in your wiring or network server. Check your SIP server settings and refer to the
SIP Phone Configuration Guide for details.
• Make sure the initialization and system registration process completes (pages 4). The speakerphone key blinks twice every
second if there are errors with the initialization and system registration process. Check your SIP server settings. Refer to the SIP
Phone Configuration Guide for details.
The telephone does not ring when there is an incoming call.
• Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with
Power over Ethernet (PoE).
• Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details.
• If other SIP telephone in your hotel are having the same problem, the problem is in the wiring or network server. Contact your
telephone service provider (charges may apply).
• The Cat-5 network cable may be defective. Install a new Cat-5 network cable.
I hear other calls when using the telephone.
• Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP
server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service
provider (charges may apply).
to the SIP Phone Configuration Guide for details.
key flashes twice every second. Disconnect the
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