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Solving network problems .................................................................................................................................. 58
Solving memory problems .................................................................................................................................. 60
Solving USB flash drive problems ........................................................................................................................ 62
Solving connected component problems ............................................................................................................ 63
Solving Internet access problems ....................................................................................................................... 63
Solving software problems .................................................................................................................................. 64
7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 65
POST numeric codes and text messages ............................................................................................................. 65
Interpreting system validation diagnostic front panel LEDs and audible codes ................................................ 68
8 Password security and resetting CMOS .......................................................................................................... 70
Resetting CMOS and/or the password jumper .................................................................................................... 71
Changing a Setup or Power-on password ........................................................................................................... 72
Deleting a Setup or Power-on password ............................................................................................................. 73
9 Using HP PC Hardware Diagnostics ................................................................................................................ 74
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 74
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 74
Installing HP PC Hardware Diagnostics Windows ............................................................................. 75
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 75
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 76
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 76
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 77
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 77
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 77
10 Backing up, restoring, and recovering ......................................................................................................... 79
Using Windows tools ........................................................................................................................................... 79
Creating HP Recovery media (select products only) ........................................................................................... 79
Using HP Recovery Manager to create recovery media .................................................................... 80
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 75
(select products only) ..................................................................................................... 75
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 76
(select products only) ..................................................................................................... 76
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 77
number ............................................................................................................................ 77
Before you begin ............................................................................................................. 80
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