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Frequently asked questions
The status LED does not light up
• No power supply, please check the residual
current device (RCD) and circuit breaker, switch
on if necessary
• LED defective, please contact your service partner
The charging box does not respond to my
electric vehicle
• The electric vehicle does not support vehicle
recognition via the pilot signal according to IEC
61851
• The charging cable is defective.
• The fuse may have triggered.
• No authentication was completed
How do the measurement values of my charging
box get to innogy?
• The charging box contains calibrated metering
technology (smart meter). The relevant metered
values are transmitted to our computer center
via mobile communications.
What happens if I have no GPRS/GSM reception
at my innogy charging box location?
• Mobile communication reception (GPRS/GSM)
should be clarifi ed prior to purchasing the
charging box. It may be the case that the billing
of individual charging operations is impossible
and the total amount of electricity consumed
can only be recorded through manual reading on
the meter by opening the charging station.
13
Operating instructions
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