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innogy eBox smart (IEIA-601) • innogy eBox smart RFID (IEIA-602)
Inspection/maintenance
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Inspection/maintenance
The eBox smart (RFID) must be tested by a
qualifi ed electrician according to the scope of
DIN VDE 0702 or the corresponding standards
of the respective country. An inspection of the
preinstallation, in particular regulatory examina-
tion of the function of the RCD, is necessary in
this case.
For inspection/maintenance, innogy recommends
the following in addition to legal and normative
specifi cations:
Interior/exterior cleaning
• Functional inspection of mechanical components
(charging socket, plug lock and cover lock)
• Visual inspection of cable connections and meter
• Checking of functionality of LEDs
• Functional inspection of the residual current
device (RCD) according to normative specifi cations
• Functional inspection of charging
The above can be booked as eMaintain at innogy.
Maintenance or replacement of charging cables
• Defective cables must be repaired or replaced
by a qualifi ed person.
• Defective cables must not be used further.
Repair
The operator of the innogy eBox smart (RFID) is
responsible for the correct repair in the event of
damage or malfunction. In the case of repair, the
operator undertakes the correct repair at his or
her own expense, commissions a third party who
has undergone training approved by innogy, or
undertakes the repair him or herself. innogy can
be commissioned with repair work within Germany.
Repair includes the measures necessary to re-
store the charging box to a functional condition.
Upon detection of damage during inspection/
maintenance, damaged parts should be replaced
immediately if possible. innogy maintains stocks
of spare parts for the purpose of repair. A repair
protocol should be created in the event of
the eplacement of charging infrastructure
components.
Accessibility and response time
In order to report damage, a service hotline that
can be reached 24/7 should be provided by the
operator of the innogy eBox smart (RFID) to
observe statutory due diligence. This can be the
innogy service hotline within Germany. Different
time limits apply to problem troubleshooting,
depending on the type of damage that occurs:
• In the event of imminent danger: immediately
• If essential functions fail: at the discretion of the
charging infrastructure operator
• In the event of minor damage without functional
impairment: at the discretion of the charging
infrastructure operator
In the event of a conversion or fault, a protocol
of the completed conversion is necessary.
The protocol must be sent to innogy:
innogy SE
Service Management
Flamingoweg 1
44139 Dortmund
Germany
or installation-e-mobility@innogy.com.
Dismantling/removal
Dismantling or removal of an innogy eBox
smart (RFID) may only be undertaken by
appropriately trained specialist personnel.
The dismantling protocol must be completed
and sent to innogy.
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