Chapter 7 - Using Connection Manager; Installing Connection Manager And Connecting A Device - Multitech MultiConnect Series 100 User Manual

USING CONNECTION MANAGER
Chapter 7 – Using Connection Manager
Use Connection Manager to install device drivers and connect your device to your carrier's network.
Connection Manager can install drivers and connect your device regardless of your CDMA network, however,
activation is only supported with Verizon, Aeris, Sprint, and some CDMA Regional Carriers. If you cannot activate
your device with Connection Manager, refer to Account Activation for Cellular Devices.
Connection Manager supports the following Windows versions:
Windows 7 and 8 and Windows 10, both 32-bit and 64-bit versions

Installing Connection Manager and Connecting a Device

Follow these steps in order. Attempting to plug in the device before the appropriate drivers are installed can cause
the connection to fail.
1. Go to https://www.multitech.com/support/connection-manager.
2. Click Connection Manager.
3. Open or unzip the Connection Manager file and run the installer (.msi file).
4. If installing a USB device, follow the prompts to install the Telit drivers. Make sure that the Telit drivers
are fully installed before plugging in the device.
5. If installing a serial device, refer to Setting Up a Serial Device.
6. Once the drivers are installed, plug in the device and click Next in the Connection Manager installation
window.
7. Open Connection Manager.
8. In the Settings tab, select USB Modem or Serial Modem for your device.
9. If you are connecting a serial device, confirm that the serial settings match those listed for the device
under Device Manager > Comm Ports.
10. If desired, set the application to load during Windows startup and automatically connect to the internet:
a. Click Settings and check the boxes for Run application at Windows startup and Connect to the
Internet automatically.
b. Click Apply.
11. If desired, set Connection Manager to re-connect when a connection is lost:
a. Click Connection and check Enable keep-alive.
b. Enter an address to ping in the Host to ping box (for example, 8.8.8.8 which is www.google.com).
Note:
computer, Connection Manager launches and establishes a connection.
12. In the Connection tab, enter the Dial number and APN if different from the default. The dial number and
APN is provided by the carrier for the SIM card.
13. Click Apply to save settings.
14. Click Main, then click Connect to start your connection.
Note: The dial number and APN settings cannot be modified after the device is connected.
15. Browse to a website to confirm the device has Internet access.
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If the keep-alive fails, Connection Manager automatically reconnects. When you start the
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