Kodak Point-of-Care CR 120 System Troubleshooting Manual
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Kodak Point-of-Care CR 120 System Troubleshooting Manual

Software version 2.5
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{InstallationInstructs}{Production}{Health Group}{Internal}
Publication No. AT000115-02
June 2008
Kodak Point-of-Care CR 120/140 Systems
Software Version 2.5 Troubleshooting Guide
Important
When doing the procedures in this document, you must use safe work practices and wear the correct Personal
Protective Equipment (i.e. SAFETY EYEWEAR) according to your Company's Standard Operating Procedures.
© CARESTREAM HEALTH, INC. 2008

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Summary of Contents for Kodak Point-of-Care CR 120 System

  • Page 1 {InstallationInstructs}{Production}{Health Group}{Internal} Publication No. AT000115-02 June 2008 Kodak Point-of-Care CR 120/140 Systems Software Version 2.5 Troubleshooting Guide Important When doing the procedures in this document, you must use safe work practices and wear the correct Personal Protective Equipment (i.e. SAFETY EYEWEAR) according to your Company’s Standard Operating Procedures.

  • Page 2: At000115

    Carestream Inc. Use of Manual The Kodak Point-of-Care CR 120/140 Systems are designed to meet international safety and performance standards. Personnel operating the CR Reader must have a thorough understanding of the proper operation of the system. This manual has been prepared to aid medical and technical personnel to understand and operate the system.

  • Page 3: Table Of Contents

    Table of Contents Description Page Safety and Regulatory Information ......... . . Introduction .
  • Page 4 Rollers Motor Test ........... USB Fuses Test .

  • Page 5: Safety And Regulatory Information

    Safety and Regulatory Information Section 1: Safety and Regulatory Information Introduction The information contained herein is based on the experience and knowledge relating to the subject matter gained by Carestream Health, Inc. prior to publication. No patent license is granted by this information. Carestream Health, Inc.

  • Page 6: Iec Symbols Used

    IEC Symbols Used The system may have labels with one or more of the following symbols. These symbols indicate the IEC standards to which the system conforms. Caution – consult accompanying documents Protective earth points Power ON Power OFF Caution – Electrical shock hazard Labelling Summary Internal Safety Labels Laser-emitting product...

  • Page 7: Laser Safety Instructions

    Safety and Regulatory Information Laser Safety Instructions The Point of Care 120/140 CR Reader is classified as a CLASS 1 Laser product. Laser Warning • During normal operation, always keep the unit enclosed in its protective cover. • Do not attempt to remove the cover. Only a qualified technician may remove the cover to service this product. COMPLIES WITH 21 CFR 1040.10 AND 1040.11 EXCEPT FOR DEVIATIONS PURSUANT TO LASER NOTICE NO.

  • Page 9: How To Use This Document

    How to Use This Document Section 2: How to Use This Document Introduction The purpose of this manual is to assist field and service engineers when providing service and supporting the Point-of-Care 120\140 CR Readers. This manual is a supplementary document to the Point-of-Care CR Reader Service Manual. Please review the Service Manual before applying the procedures described in this manual.

  • Page 11: Hardware Error Messages

    Hardware Error Messages Section 3: Hardware Error Messages “Z0 Sensor at Wrong State” Scenario Screen Carrier is stuck while the screen is being loaded. As a result the Screen Carrier doesn’t reach the Z0 Sensor (J505) so that it doesn’t change its position from “1” to “0”. Hardware and Software Response [1] Screen unload is halted.

  • Page 12: Plate Carrier Stuck Please Call Service

    “Plate Carrier Stuck Please Call Service” Scenario Plate Carrier (Screen Carrier) gets stuck when the user inserts the cassette and locks it into the Reader. As a result the CR Reader gets an alarm that the Z0 Sensor (J505) didn’t change its position from “0” to “1”. Hardware and Software Response [1] The plate (screen) is not loaded.

  • Page 13: Loader Didn't Reach Back Sensor

    Hardware Error Messages “Loader Didn’t Reach Back Sensor” Scenario [1] While loading the screen the CR Reader indicates that the Loader Pin didn’t return to its back position (Sensor J508). (Time-out is 4 seconds) [2] Stepper motor failure. Hardware and Software Response [1] There might be a mechanical noise.

  • Page 14: Loader Didn't Reach Forward Sensor

    “Loader Didn’t Reach Forward Sensor” Scenario [1] While unloading the screen, an error message indicates that the Loader Pin didn’t return forward to its Start position (Time-out is 5 seconds); and didn’t activate the loader forward sensor (J514). [2] While the loader performs homing sequence, the loader moves away from sensor J514 towards J508. If the axis doesn’t deactivate the sensor within 4 seconds, an error message is generated.

  • Page 15: Plate Didn't Reach W0 Sensor

    Hardware Error Messages “Plate Didn’t Reach W0 Sensor” Scenario The User inserts a cassette and one of the following occurs: • The CR Reader fails to load the screen to the drum. • The screen is loaded to the drum but the CR Reader reports that the W0 sensor (J511) didn’t change its position when the screen was loaded.

  • Page 16: W0 Sensor At Wrong State

    “W0 Sensor at Wrong State” Scenario The CR Reader indicates that the W0 sensor (J511) is in failed state; it is in “1” position instead of “0”. Hardware and Software Response [1] Cassette is immediately ejected when inserted. User Response [1] Reset the CR Reader by turning it OFF and ON.

  • Page 17: Roller Sensor At Wrong State

    Hardware Error Messages “Roller Sensor at Wrong State” Scenarios [1] While inserting a cassette and the Roller sensor (J509) is in position “1” instead of position “0”, the cassette will be ejected automatically. [2] While inserting a cassette and the Roller sensor (J509) doesn’t change its position from “0” to “1”, the error will exist in the Firmware and appears only after the scan is completed.

  • Page 18: Homing Cycle Was Not Completed

    “Homing cycle was not completed” Scenario The Linear motor moves too slowly or is stuck or does not reach the Right Limit sensor. (J515) (Time-out is 45 seconds) Hardware and Software Response [1] The error might include a mechanical noise. [2] The CR Reader operating status is changed to “State stalled”.

  • Page 19: Scanning Was Not Completed

    Hardware Error Messages “Scanning was not completed” Scenario The Rotational motor spin decreases below 10 RPS during scan. Hardware and Software Response a. While scanning, the CR Reader ejects the screen and the cassette. b. The error message appears. c. The scan image will show as incomplete. d.

  • Page 20: Rotation Motor Is Not Working

    “Rotation motor is not working” Scenario The CR Reader checks the Rotation motor during the initialization stage and before beginning a scan cycle. If the Rotation motor does not respond, or its speed is below 10 RPS, the scanning cycle is not performed. Hardware and Software Response [1] The CR Reader ejects the cassette on insertion.

  • Page 21: Y Encoder Failure

    Hardware Error Messages “Y Encoder failure” Scenario The Rotation motor was commanded to rotate but no pulses were detected from the Encoder. Hardware and Software Response • Ejects the cassette immediately with the screen still inside the casette when it is in Auto Scan and after pushing Scan button in manual scan.

  • Page 22: Warning: Erase Lamps Are Functioning At Reduced Capacity. Image Erasing Not Assured. Please Call Service. Erasing Time Has Been Increased

    Service Response [1] Install Service Pack according to the software version. Check the correct Service Bulletin. V2.1.1 / V2.1.2 / V2.2 / V2.2.1 - SB000027 PoC 120/140/260 Kodak QC SP1 [2] Open the Reader cover. [3] Turn on the Erase Lamps from Settings>Diagnostic tab.

  • Page 23: Cassette Release Failure

    Hardware Error Messages “Cassette release failure...manually remove the cassette.” Scenario [1] The loader moves towards the forward end of travel (Sensor 514) in order to release the cassette, but when it reaches J514 the cassette is still detected as present in the reader by J513; an error message is generated. [2] If Sensor 514 is broken or not adjusted or the motor is not working or the motor coupling is disconnected.

  • Page 24: Loop Solenoid Is In Wrong Position

    [1] Check the Loop Solenoid checkbox in the Setting screen. [2] Install Service Pack according to the software version. Check for the correct Service Bulletin. • V2.1.2 / V2.2.1 - SB000046 -PoC 120/140 Kodak QC SP2 • V2.4.2 - SB000048 -PoC 120/140/260 Kodak QC SP1 •...

  • Page 25: Software Error Messages

    2. Errors from Settings screen in Technician Mode. 3. Errors from Image Storage in Kodak QC User Interface. 4. Errors from Procedure tool screen in Kodak QC User Interface. Error Messages The messages are displayed as a pop-up screen. Each event has a constant distinct description.

  • Page 26: Point-Of-Care120/140 Software Error Messages

    LLI study. Operation is cancelled. a sub-organ that is not part of LLI procedure. Can’t choose an LLI sub-organ without image Kodak Image Processing should be checked. (See processing. Operation is cancelled. Setup screen in the Technician mode).
  • Page 27 Software Error Messages Setting Screen in Kodak Technician Interface Error no. Error Message Text Possible Reason and Solution Failed opening the file. Failed to open the files that were requested for updating. (FW = iic & FPGA = rpd) The file is in a wrong format.
  • Page 28 Image Storage Screen in Kodak QC User Interface Error no. Error Message Text Possible Reason and Solution Search in database failed Query to database failed. Image Search in database failed Query of an image from database failed. Global status count failed Failed to get number of studies from the database.
  • Page 29 Procedure name is duplicated. Please select an item No item was selected when clicking on ADD button. A restart is needed for all changes to take Restart the Kodak QC. Click [OK] then exit and effect restart the Kodak QC. AT000115-02...
  • Page 30 EEPROM Error no. Error Message Text Possible Reason and Solution This operation will require re-calibration of the Technician selected “Restore to Factory” button. CR Reader. Are you sure you want to continue? This operation will override existing CR Technician selected “Import Scanner Settings” Reader parameters.

  • Page 31: General Operation Failure

    General Operation Failure Section 5: General Operation Failure Rollers fail to stop spinning on Power up Possible solution Perform a “Sensors Tests” on Page 53 to check roller sensor J509 and perform sensor adjustment according to SB000028. When the cassette is pushed, the CR Reader does not load the screen Suggested solution Is there an error message, “Plate didn’t reach W0 Sensor”? Go to...

  • Page 32: Cr Reader Doesn't Start Or Is Stuck In Initialization Mode

    CR Reader doesn’t Start or is Stuck in Initialization Mode Suggested solutions [1] Check system power (cable connection and system turned ON). [2] Remove CR Reader cover. [3] Go to Diagnostic screen and operate the Rotation motor. [4] Check Rotation motor speed. Normal Speed according to CR Less than 10 RPS Reader Type...

  • Page 33: No Power In The Cr Reader

    General Operation Failure No Power in the CR Reader Solution [1] Check that the power cable is connected, and the CR Reader is turned ON. [2] Turn OFF the CR Reader and check the two fuses (3.15 A) in the Power Cable connector. [3] Remove the CR Reader cover.

  • Page 34: Power Supply Cover

    [1] Remove the screws of the Power Supply cover. Power Supply Cover [2] Remove the relevant PS: Remove the PS Card (a) Unscrew the four screws retaining the PS card. (b) Disconnect the cables. [3] Insert the new PS: (a) Connect the cables. (b) Insert the screws.

  • Page 35: Image Artifacts

    There might be a mechanical noise while scanning. Note When the Kodak Image Processing option is functioning this artifact is more severe. Tighten the tension of the Slide Screw nut. This will also reduce the mechanical noise that accompanies scanning.

  • Page 36: Linear Screw Bracket

    • 2.5 mm Allen tool [1] Remove the three screws that fasten the Linear Screw bracket to the Optical Assembly. Linear Screw Bracket [2] Holding the Linear Screw bracket firmly, tighten the locknut clockwise by 2 mm Tighten Nut Linear Screw Bracket [3] Replace the three Linear Screw bracket screws.

  • Page 37: Two Parallel Lines Across Image Center

    Image Artifacts Two Parallel Lines Across Image Center Parallel Lines across Image Artifact Example Cause Two parallel lines - like scratches - appear in the center of the screen. They are caused by the Screen Guide (Plate Guide) loop, [1] Replace the Screen Guide Loop and adjust the height. See “Screen Guide Replacement” and “Screen Guide Loop Adjustment”...

  • Page 38: Distorted Image

    Distorted Image Distorted Image Artifact Example Cause Image is distorted when performing a high resolution image. Replace USB board AT000115-02...

  • Page 39: Curved Image

    Image Artifacts Curved Image Curved Image Artifact Example Cause The Linear Slide doesn’t move smoothly during scanning procedure. Adjust the tension of the Slide Screw Nut. See Fix in “White lines across image” on Page 35 AT000115-02...

  • Page 40: Only Part Of Image Is Scanned

    Only Part of Image is Scanned Partial Image Artifact Examples Cause Part of image scanned. USB board is not functioning properly. Replace USB board. AT000115-02...

  • Page 41: Vertical Lines On Image

    Image Artifacts Vertical Lines on Image Vertical Lines on Image Artifact Example Cause Lines on the image. Image is not uniform. Caused by electronic issues of the USB board. Replace USB board. AT000115-02...

  • Page 42: Black Dots On Image

    Black Dots on Image Black Dots on Image Artifact Example Cause Black dots on image. These dots (streaks) are caused by an Electrostatic Discharge (ESD). These ESD dots generate very short sharp and high light sparks that are coupled into the Photo multiplier through the blue filter. The ESD effect is induced by several factors, mainly environmental conditions such as dry air and low humidity, and rubbing of the screen by the mechanical CR Reader (rollers).

  • Page 43: White Dots On Image

    Image Artifacts White Dots on Image White Dots on Image Artifact Example Cause White dots appear on the scanned image resulting from accumulated dust. Clean the screen according to the “Screen Cleaning Instructions” in the Service Manual. AT000115-02...

  • Page 44: Shifted Image

    Shifted Image Shifted Image Artifact Example Cause Lines and/or distorted image because of incorrect computer specifications. [1] Check that the PC USB Chipset is the Intel model. [2] Reinstall PC USB Chipset driver. It can be downloaded from the PC model website. [3] Verify that the issue is with the PC by activating the CR Reader via another PC.

  • Page 45: Black Surround Artifact

    Image Artifacts Black Surround Artifact Black Surround Image Artifact Example Cause When activating Black Surround the image should be cropped according to the exposure limits set by the collimator. In CR Point-of-Care 120/140 models with less than Version 2.5 software, the feature does not always function accurately.

  • Page 46: Grid Lines On The Image

    [2] Check that Grid Suppression Filter is checked. In Version 2.5 the grid suppression within Eclipse -Kodak Image Processing works best with 103 lp/inch grid. You should avoid grids of 152 lp/inch. The algorithm does not suppress with frequency higher than 152 lp/inch.

  • Page 47: Software Issues

    Image Artifacts Software Issues Software Artifact Example Cause When adding L/R signs and annotations on the image in specific window level values, the image turns black on the scan screen. The issue is solved by applying a Service Pack. Check the following Service Bulletins according to the Software version: •...

  • Page 48: Inverted Screen

    Inverted Screen Inverted Screen Artifact Cause The screen was inserted the wrong way round in the cassette. With the Screen Extraction Tool, (SK250056) remove the screen from the cassette and re-insert it the right side up. AT000115-02...

  • Page 49: Vertical White Lines

    Image Artifacts Vertical White Lines Note The lines are vertical to the scan. In the example on the right, the image was rotated. Vertical White Lines Artifact Example Cause The USB Chipset on the computer Mother board is faulty. [1] Check that the PC USB Chipset is the Intel model. [2] Reinstall PC USB Chipset driver.

  • Page 50: Image Partially Scanned

    Image Partially Scanned Partially Scanned Image Artifact Example Cause A W0 Sensor error message appears on screen during the scanning procedure. The Operator clicks [OK] to the message and then the CR Reader immediately ejects the screen. Only part of the image has been scanned. Workaround: Do not click [OK} before the CR Reader finishes scanning the screen.

  • Page 51: Random Black Lines On Image

    Image Artifacts Random Black Lines on Image Random Black Lines Artifact Example Cause The random black lines appear because of a software bug in the USB board. The issue is solved by applying a Service Pack. Check the following Service Bulletins according to the Software version: •...

  • Page 53: Appendix 1: Tests

    Appendix 1: Tests Section 7: Appendix 1: Tests Sensors Tests Introduction Perform this test procedure in order to check if a sensor is functioning. This test is valid for all sensors. When the Jumper is connected and a Sensor is activated - a flag prevents the sensor’s transmitted signal from being received on it’s other side - the LED light to the left of the sensor connector on the Sensor board, will light green.

  • Page 54: Block The Sensor Signal

    Block the sensor signal Sensor blocked Sensor unblocked [5] If the sensor is not functioning properly, replace the sensor and repeat the test. Note To perform this test on J511 -W0 sensor: The sensor is divided into two parts; the Top is the Transmitter and the Bottom is the Receiver.

  • Page 55: Rollers Motor Test

    [1] Remove the CR Reader cover. [2] Turn the CR Reader ON. [3] In Kodak QC software go to the Diagnostic screen. [4] Click on <<->> to operate the Roller Motor control. [5] Check visually that the rollers are spinning in the correct direction.

  • Page 56: Usb Fuses Test

    USB Fuses Test The USB has fuses protecting it from high voltage and to prevent short circuits from occurring. F1 — Supplies 5 V from the Power Supply to the USB. F2 — Supplies 12 V from the Power Supply to the USB. The LED Diode D7 and D8 correspond to F1 and F2.

  • Page 57: Publication History

    Publication History Section 8: Publication History Publication Publication Changed Date ECO No. Pages File Name Notes February 08 AT000115 ECO 322 AT000115_KodakQC_V2.5_Point-of- New Publication Care_ 120-140_Troubleshooting_Guide June 08 AT000115-02 ECO 475 misc. AT000115-02_KodakQC_V2.5_Point-of- Updates to pages Care_ 120-140_Troubleshooting_Guide Hardware Error Messages and General Operation Failures...
  • Page 58 Printed in U.S.A. • Kodak QC V 2.5.0 PoC 120-140 Troubleshooting Guide June 2008.fm Carestream Health, Inc. 150 Verona Street Rochester, NY 14608...

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